Distribution Management Specialist resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Passionate Personal Fitness Trainer adept at making workouts fun and rewarding. Expertise in instructing clients on proper lifting techniques and educating clients on proper nutrition and hydration needs. Experience providing instruction for one-on-one sessions, buddy sessions, and group training classes.

  • Motivational
  • Group Instruction
  • Demonstrating exercises
  • Healthy living role model
  • Nutrition principles
  • Biomechanics knowledge
  • Program development
  • Client Service
  • Fitness Instruction
Work History
09/2011 to Current Distribution Management Specialist Ascension (System Office) | Otsego, MI,
  • Developed and updated tracking spreadsheets using Automated Manifest system.
  • Generated reports of findings to help management with making key decisions.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Managed costs and quality of the Distribution Management Office.
  • Tracked and analyzed reports to determine needed improvements.
  • Developed 50 effective improvement plans in 2012-2020.
  • Collected, arranged and input information into database system.
  • Increased customer satisfaction by resolving household good, flight itinerary, cargo tracking issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Handled 60 calls per day to address customer inquiries and concerns.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Developed team communications and information for unit improvement meetings.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved 1,300 problems, improved operations and provided exceptional client support.
  • Transported over 20,000 items to customer locations 2012-2020.
01/2011 to 08/2011 Armed Security Guard Charles River Community Health | Waltham, MA,
  • Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Used search mirror to conduct full vehicle searches on passenger and commercial trucks.
  • Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
08/2009 to 02/2010 Customer Service Representative Omni Fitness Center | City, STATE,
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Regularly exceeded daily sales and product add-on quotas.
  • Answered constant flow of customer calls with up to 10 calls in queue per minute.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
06/2007 to 06/2008 Road and Ground Services Joliet Junor College | City, STATE,
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
  • Maintained grounds including trimming, weeding and general clean-up.
  • Maximized water conservation by checking sprinkler spray angles and testing performance of digital controllers.
  • Designed programs for landscape maintenance, pest management, composting and other related topics.
  • Applied weed-control and pest-killing chemicals to lawns to protect growth and improve attractiveness.
  • Followed planned landscaping designs to determine locations for sod, sown grass, flowers and foliage.
  • Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
  • Removed overgrowth, hazards and debris from common pathways to improve usability.
  • Removed snow, ice and debris from roadways after storms to clear major transportation routes.
  • Operated all heavy equipment properly according to employer safety specifications.
  • Repaired signs and fences quickly to avoid accidents and mishaps.
Expected in 06/2008 Associate of Arts | General Studies Joliet Junior College, Joliet, IL GPA:
Expected in Bachelor of Science | Exercise Science University of South Alabama, Mobile, AL GPA:
Expected in Bachelor of Science | Alabama State University, Montgomery, AL GPA:
  • First Aid/CPR
  • ISSA Certified Personal Trainer
  • USA Boxing Green Card Coach Level 1
  • DotFit Certified Practitioner
  • Safesport trained
  • USA Boxing Official

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Resume Overview

School Attended

  • Joliet Junior College
  • University of South Alabama
  • Alabama State University

Job Titles Held:

  • Distribution Management Specialist
  • Armed Security Guard
  • Customer Service Representative
  • Road and Ground Services


  • Associate of Arts
  • Bachelor of Science
  • Bachelor of Science

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