LiveCareer-Resume

dispatch specialist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Highly-Motivated Employee With Desire to Take on New Challenges. Strong Worth Ethic, Adaptability and Exceptional Interpersonal Skills. Adept at Working Effectively Unsupervised and Quickly Mastering New Skills.

Skills
  • Selecting hotel rooms based on verbal requests and identifying errors in hotel data.
  • Customer focused
  • Responding to customer situations with sensitivity.
  • Administrative assistant/receptionist
  • Using basic scheduling and organizational skills in an office setting
  • Equipment Location Identification
  • Speech Clarity
  • Verbal and Written Communication
  • Dispatch Recordkeeping
  • Service Requests
  • Service Vehicle Dispatch
  • Problem Assessment
  • Call Center Software
  • Client Interaction
  • Effective Communications
  • Time Management
  • Customer Service
  • Complex Problem Solving
  • Decision Making
  • Team Building
  • Conflict Resolution
  • Information Gathering
  • Data Entry
  • Cost Determination
  • Queue Management
  • Online Communications
  • Responding to Difficult Customers
  • Call Documentation
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Client Inquiries
  • Company Policies and Procedures
  • Tracking and Updates
  • Support Services
  • Call Centers
  • LiveChat Messaging
  • Multi-Line Phone Systems
  • Teamwork and Collaboration
  • Microsoft Office
  • Administrative and Office Support
  • Work Prioritization
  • Remote Office Availability
  • Team-Oriented and Cooperative
  • Computer Skills
  • Excellent Attention to Detail
  • Patient and Empathetic
  • Strong Analytical and Problem Solving Skills
Experience
Dispatch Specialist, 11/2021 to Current
Scotts Miracle-Gro CompanyDyersburg, TN,
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Relayed work orders and information between work crews, supervisors and field personnel.
  • Documented services performed, operations information and dispatch details in system.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Oversaw communications within assigned territories.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Addressed questions, problems or requests for service or equipment.
  • Monitored phone queue, supported emails and retrieved inbound support faxes.
  • Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
  • Kept customers informed of service trucks' whereabouts and expected time of service.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Mentored junior team members and managed employee relationships.
  • Dispatched drivers to meet daily delivery needs for company customers.
Guest Service Agent, 08/2019 to Current
Mckibbon HospitalityPensacola, FL,
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Checked members and guests in promptly for appointments.
Rental Sales Agent, 05/2018 to 08/2019
Avis Budget GroupNew Haven, CT,
  • Greet customers as they approach the counter
  • Assist with customer inquiries regarding the availability and rental cost of vehicles
  • Make reservations and explain the terms of rental or leasing agreements
  • Guide customers through the rental process
  • Work aggressively to achieve and maintain sales goals
  • Using effective sales techniques to encourage customers to utilize service options.
  • Processed exchange requests in computer system.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Updated and maintained rental agreement files and documents.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Communicated with clients to determine property needs and budget constraints.
  • Coordinated shuttle services by communicating with drivers.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Drafted contracts, purchase agreements, closing statements and leases.
Education and Training
Bachelor's: Cybersecurity, Information Technology, Computer Science, Expected in 12/2022 to Strayer University - Norfolk, Virginia, VA
GPA:
: , Expected in 01/2011 to Bryant & Stratton - Virginia Beach, VA
GPA:
: , Expected in 01/2010 to GED Granby High School - Norfolk, VA
GPA:
Certifications
Customer Service (10+ years) Microsoft Office (5 years) Forklift (1 year) Interpersonal Skills (10+ years) Team Player (10+ years) Guest Service (5 years) Hostess (2 years) General Office Skills (2 years) Cashier (5 years) Sales (2 years) Time Management (10+ years) Inventory (5 years) Computer Science,

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Resume Overview

School Attended

  • Strayer University
  • Bryant & Stratton
  • GED Granby High School

Job Titles Held:

  • Dispatch Specialist
  • Guest Service Agent
  • Rental Sales Agent

Degrees

  • Bachelor's

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