Dispatch Manager resume example with 10 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Employee performance reviews
  • Phone dispatch
  • DOT compliance
  • Workflow planning
  • Field call management
  • Multiple project coordination
  • Sales support
  • Fleet maintenance
  • Targeted improvement action plans
  • Labor cost control
  • Customer communication
  • Daily reports
  • Service Level Agreements
  • Employee time records
  • Delivery procedures
  • Delegating work
  • Monitoring field personnel
  • Critical thinker
  • Adjusting routes
  • Customer relationship management
  • Service planning
  • Improving operations
  • Schedule coordination
01/2000 to 01/2008
Dispatch Manager Suddath Companies Seattle, WA,
  • Established and maintained positive relations with all drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
  • Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
  • Managed daily scheduling of all labor and equipment needs and changes, embracing continuous improvement efforts.
  • Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
  • Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
  • Developed and monitored field efficiencies and innovated new ways to improve operations, including GPS monitoring and reporting in compliance with company policies.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Reported delays, accidents or other traffic and transportation situations.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
01/1998 to 01/2007
Office Manager Lifestance Health Fort Lauderdale, FL,
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Managed office inventory by maintaining documentation of stock.
  • Developed and administered department budgets.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Updated employee paperwork and records.
  • Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Cultivated community relations and worked with teams to optimize programs.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to [Number].
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Generated financial reports for management review.
  • Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Drafted manuals and resources for identifying access to services.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Organized patient files and streamlined operations to improve efficiency.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Coordinated logistics for corporate events.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Reduced financial discrepancies by accurately managing accounting documentation in [Brand] software while maintaining case costs and billing processes.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Instituted and built dynamic team of astute and successful administrative professionals which supported all corporate growth and productivity objectives.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Greeted visitors promptly and directed to correct locations.
  • Discussed performance-based objectives with department managers to determine contributory value of office programs.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Streamlined operational efficiencies by providing timely computer diagnosis and repair.
  • Proactively identified and solved complex problems that impact management and business direction
  • Spearheaded special projects through effective emergency resolutions.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
  • Conducted [Timeframe] performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Oversaw office inventory and timely reordering of supplies.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Managed office inventory and placed new supply orders.
  • Prioritized project components and organized scopes.
  • Planned for major business changes, including system conversions and office moves.
  • Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
  • Enhanced trial proceedings by organizing evidence and scheduling witnesses to optimize case preparation for successful outcomes.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
01/2004 to 01/2006
Manager International Paper Company Charlotte, NC,

Open/closed business, banking, scheduling, ordering supplies, invry, day to day running of the business.

  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Recruited and hired qualified candidates to fill open positions.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Generated reports to assess performance and make adjustments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
01/2001 to 01/2004
Manager International Paper Company Franklin, VA,
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Developed new sales scripts and strategies to expand profit opportunities.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw POS operations and cash management to reduce errors.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Education and Training
Expected in 05/1997
High School Diploma:
Ridgeview High School - Bakersfield, CA
Expected in
: General
Bakersfield College - Bakersfield, CA
Expected in 05/2002
Associate of Science: Psychology
College Of The Redwoods - Eureka, CA

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Resume Overview

School Attended

  • Ridgeview High School
  • Bakersfield College
  • College Of The Redwoods

Job Titles Held:

  • Dispatch Manager
  • Office Manager
  • Manager
  • Manager


  • High School Diploma
  • Some College (No Degree)
  • Associate of Science

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