Dispatch Manager Resume Example
Multi-talented Dispatch Manager and Facilities Manager, consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
With over 9 years of successful experience in managing all aspects of dispatch and field operations. Recognized consistently for performance excellence and contributions to success in the telecommunications industry. Strengths in leadership, hard work and proven dedication to the job. I am a highly organized individual, very proactive with solid understanding of scheduling actions, maintaining inventory, purchase order creation and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Drove operational improvements which resulted in savings and improved profit margins.
Managed distribution of locate tickets to in house locators. Positive reposnse entry and notification of emergency tickets.
- Managed fleet department, warehouse and inventory and procurement. Researched and implemented inventory software program for tracking materials and the costs associated. Maintained monthly procurement requests using current inventory status and cost. Worked with all departments and managers to make sure all needs were met. Kept stats on all fleet maintenance and coordinated repairs. Worked closely with accounting to maintain vendor relationships. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Directed all dispatching, routing and tracking of fleet vehicles.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Documented all changes in computer tracking system.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Drove operational improvements which resulted in savings and improved profit margins.
- Managed distribution of locate tickets to in house locators.
- Used Microsoft Excel to develop inventory tracking spreadsheets. Responsible for implementing inventory tracking software and maintained accuracy. Responsible for the implementation of fleet software and tracking modules. Developed dispatch and technician metrics to aid in productivity and cost analysis. Received and award for outstanding commitment and excellence in pushing the company forward and maintaining the company culture.
OSHA Forklift certification
Sunshine 811 certified, now Exactix and Utilisphere.
- Closing tickets
- Data Entry
- Dispatching field personnel
- Maintaining call metrics
- Updating logs
- Verifying coverage
- Team building
- Process improvement
- Team management
- MS Office
- Operational improvement
- Problem resolution
- Communications
- Project organization
- Business operations
- Prioritizing calls
- Service coordination
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Resume Overview
School Attended
- Daytona State College
- Martinsville High School
Job Titles Held:
- Dispatch Manager
- Facilities Operations Manager
- Dispatcher
Degrees
- Associate of Arts And Sciences , 05/2013
05/1991
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