Dispatch Manager Resume Example

• Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
• Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
• Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
• Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
• Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
• Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
• Kept detailed track of all available field personnel and all in-progress and completed calls.
• Maintained updated and detailed records of calls in physical and electronic database.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Drove operational improvements which resulted in savings and improved profit margins.

Managed distribution of locate tickets to in house locators. Positive reposnse entry and notification of emergency tickets.