dispatch manager resume example with 16+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Productive worker with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Skills
Relationship Building
Time Management
Critical Thinking
Problem Solving
Office Organization
Verbal and Written Communication
Customer Service
Work History
06/2020 to 08/2021Dispatch ManagerAmbulnz | Las Vegas, NV,
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Reviewed and solved account and billing discrepancies.
Executed billing tasks and recorded information in company databases.
Updated accounts with latest personal details and payment information.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Responded to over 30 daily caller requests with information about assistance and timeframes
11/2014 to 02/2020Administrative AssistantUnifi | Honolulu, HI,
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Performed routine clerical tasks by scanning, filing and copying documents.
Received incoming information and entered into database system.
Updated accounts with latest personal details and payment information.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Functioned as key point of contact for all billing data integrity matters for clients, vendors and various internal departments.
Tracked 140 vehicle incidents. mileage, inspection sheets, yearly tag inspections.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Assisted with meetings and presentations within company.
Partnered with management team to coordinate on-boarding and off-boarding processes.
11/2011 to 09/2014Billing SpecialistAramark Corporation | Akron, OH,
Reviewed and solved account and billing discrepancies.
Dealt with problems with calm and professionalism to deliver optimal resolutions.
Executed billing tasks and recorded information in company databases.
Received incoming information and entered into database system.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Managed high call volume from both inbound and outbound calls
Reconciled past due accounts achieving 2% reduction in outstanding invoices
05/2004 to 10/2011HR AssistantCatholic Health Initiative | Las Vegas, NV,
Organized new employee orientation schedules for all new hires.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Assisted with meetings and presentations within company.
Managed employee exit interviews and paperwork.
Answered and directed outbound and inbound phone calls,
Maintained payroll information by calculating, collecting and entering data.
Verified timekeeping records and handled any discrepancies with employees.
Processed new hire paperwork and documents.
Maintained employee confidence and protected payroll operations by keeping information confidential.
Researched and resolved time discrepancies.
Education
Expected in 05/1992 to to High School Diploma | Rock Springs High Schhol, Rock Springs, WY, GPA:
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