Dispatch Manager Resume Example
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DISPATCH MANAGER
Professional Summary
Enthusiastic and well-organized Dispatch Manager with solid background in scheduling, customer service, problem solving and managing daily office functions.
Skills
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Work History
Dispatch Manager, 10/2015 to Current
Ambulnz – Plattsburgh , NY
Ambulnz – Plattsburgh , NY
- Communicated operational issues and changes on regular basis.
- Worked directly with all departments to achieve the best customer service possible.
- Communicated all emergencies, delays due to weather and schedule changes to customers and dispatch.
- Established long-term customer relationships through prompt and courteous service.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Adhered to all confidentiality requirements at all times.
- Schedule Dispatch staff shifts to cover peaks and lulls in reservations.
- Trained dispatch staff and chauffeurs on operating procedures company policies.
- Issue all employee equipment (iPads and phones) and configure needed apps (Office 365, Livery, and Actsoft)
Groups Logistics Dispatch / Sales, 11/2014 to 05/2015
Anthem, Inc. – Cheyenne , WY
Anthem, Inc. – Cheyenne , WY
- Developed highly empathetic client relationships and earned a reputation for exceeding service goals.
- Communicated with dispatchers and customers regarding reservations.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand on new service opportunities.
- Processed invoices, credit memos and applied payment transactions.
- Imported manifest into Livery from Excel
- Reviewed and revised manifests on Excel
Dispatcher, 11/2009 to 05/2014
Premier Transportation – City , STATE
Premier Transportation – City , STATE
- Accurately read, understood, and carried out written instructions.
- Communicated operational issues and changes to supervisor on regular basis.
- Ensured chauffeurs timely response in picking up passengers.
- Prepared and scheduled preventative maintenance work on vehicles.
- Established long-term customer relationships through prompt and courteous service.
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Resume Overview
Job Titles Held:
- Dispatch Manager
- Groups Logistics Dispatch / Sales
- Dispatcher
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