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Dispatch Manager Resume Example

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DISPATCH MANAGER
Professional Summary

Enthusiastic and well-organized Dispatch Manager with solid background in scheduling, customer service, problem solving and managing daily office functions.

Skills
  • Analytical reasoning
  • Superior attention to detail
  • Livery Software
  • Intuit QuickBooks 
  • Assertive
  • DOT regulations
  • Proficient in MS Office / Excel
  • Excellent time management
  • Problem Solver
  • Exceptional Organization
Work History
Dispatch Manager, 10/2015 to Current
Ambulnz – Plattsburgh , NY
  • Communicated operational issues and changes on regular basis.
  • Worked directly with all departments to achieve the best customer service possible.
  • Communicated all emergencies, delays due to weather and schedule changes to customers and dispatch.
  • Established long-term customer relationships through prompt and courteous service.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.​
  • Adhered to all confidentiality requirements at all times.
  • Schedule Dispatch staff shifts to cover peaks and lulls in reservations.
  • Trained dispatch staff and chauffeurs on operating procedures company policies.
  • Issue all employee equipment (iPads and phones) and configure needed apps (Office 365, Livery, and Actsoft)
Groups Logistics Dispatch / Sales, 11/2014 to 05/2015
Anthem, Inc. – Cheyenne , WY
  • Developed highly empathetic client relationships and earned a reputation for exceeding service goals.
  • Communicated with dispatchers and customers regarding reservations.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand on new service opportunities.
  • Processed invoices, credit memos and applied payment transactions.
  • Imported manifest into Livery from Excel
  • Reviewed and revised manifests on Excel
Dispatcher, 11/2009 to 05/2014
Premier Transportation – City , STATE
  • Accurately read, understood, and carried out written instructions.
  • Communicated operational issues and changes to supervisor on regular basis.
  • Ensured chauffeurs timely response in picking up passengers.
  • Prepared and scheduled preventative maintenance work on vehicles.
  • Established long-term customer relationships through prompt and courteous service.
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

75Average
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Clear contact info

Resume Overview

Job Titles Held:

  • Dispatch Manager
  • Groups Logistics Dispatch / Sales
  • Dispatcher

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