Dynamic Dispatch Manager with [Number] years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Skills
Professional Demeanor
Customer/Client Relations
Memorization and Recall
Time Management
Strategic Planning
Database Administration
Routing Orders
Updating Logs
Tracking
Team Management
Organization
Problem Resolution
Operational Improvement
MS Office
PowerPoint
Team Bonding
Dispatching Field Personnel
Conflict Resolution
Office Administration
Documentation and Reporting
Verbal and Written Communication
Organization Skills
Scheduling
Multi-Line Telephone Systems
Delivery Policies
Communications
Budgets
Supervision
Project Organization
Relationship Development
Process Improvement
Excel
Customer Service
Equipment
Service Coordination
Education
Exeter High SchoolExeter NH, Expected in 06/2009 ā āHigh School Diploma: - GPA:
Post UniversityWaterbury, CTExpected in ā ā:Accounting - GPA:
Work History
Revolution Foods - Dispatch Manager Los Angeles, CA, 04/2016 - Current
Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Directed all dispatching, routing and tracking of 1200+ fleet vehicles.
Maintained excellent attendance record, consistently arriving to work on time.
Increased customer satisfaction by resolving unanticapated issues.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Fm Global - Reception/Call Center Representative Walnut Creek, CA, 03/2014 - 03/2016
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Communicated with customers to assess and address individual needs, providing timely and quality support via phone and email.
Answered customer questions regarding merchandise and pricing.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
Increased customer satisfaction ratings by quickly and accurately solving problems.
Effectively managed high-volume of inbound and outbound customer calls in a quick but accurate manner.
Educated customers on product and service details and information.
Answered over 300 calls per day to meet fast-paced call center demands.
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Determined root causes of issues and solved diverse problems to improve business operations and management.
Applied analytical and problem-solving skills to troubleshoot any and all issues that arise.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Answered average of 400 + calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Mandarich Law Group - Receptionist Williamsville, NY, 09/2013 - 12/2015
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Resolved customer problems and complaints by [Action].
Received [Number] in-bound calls and initiated [Number] out-bound daily calls to introduce customers to products and services offered.
Scheduled and confirmed appointments and meetings for [Job Title].
Triaged incoming calls on [Number]-line phone system and directed to departments based on customer needs.
Operated multi-line telephone system to independently handle over [Number] calls each day.
Routed incoming mail and messages to relevant personnel without delay.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Corresponded with clients through email, telephone or postal mail.
Maintained building security by monitoring logbook and issuing visitor badges.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Kept records in [Software] to maintain [Type] data by entering and updating information.
Kept reception area clean and neat to give visitors positive first impression.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Nelson Watson And Associates - Debt Collector City, STATE, 09/2009 - 02/2014
Monitored accounts for compliance with established payment plans and flagged those in violation.
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Achieved performance goals on consistent basis.
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Worked in call center environment handling manual and automatically dialed outbound calls.
Maintained high volume of calls to meet demands of busy group.
Used skip tracing and other techniques to locate debtors.
Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
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