Dispatch Coordinator Resume Example Childs Express Inc.

DISPATCH COORDINATOR

Professional Summary

Knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Always looking for ways to improve efficiency and procedures. Expert Dispatcher focused on keeping delivery and customer service operations moving smoothly. Proficient in Delivering practices and compliance requirements. Reliable Dispatcher with 5 years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers. Senior Logistics Execute and outstanding performer in operations and productivity within Logistics. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of retail business. Recognized for inspiring management team members to excel and encouraging creative work environments. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 10+ years of experience providing quality administrative support to clients.

Skills

International sales support
Sales expertise
Report preparation
Credit card processing
Complaint resolution
Professional telephone demeanor
Receiving support
Retail store support
Shipping procedures understanding
Warehousing functions
Training development aptitude
Stock management
Administrative support
Staff education and training

Technical support
Data Entry
Money handling abilities
Stocking and replenishing
Creative problem solving
POS systems expert
Retail materials management
Service standard compliance
Key holder experience
Account Management
Multi-line phone talent
Key stakeholder relationship building
Route dispatch
Good listening skills

Work History

Dispatch Coordinator | 08/2018 to Current
Childs Express Inc. - Baltimore, MD

Closely monitored dispatch board to triage and prioritize over 30+ daily calls.
Kept detailed track of all available field personnel and all in-progress and completed calls.
Directed all dispatching, routing and tracking of 6 fleet vehicles.
Evaluated and adjusted over 6 routes based on daily needs, available workers, traffic hazards and weather conditions.
Maintained updated and detailed records of calls in physical and electronic database.
Responded to over 10-15 daily caller requests with information about assistance and timeframes.
Drove operational improvements which resulted in savings and improved profit margins.
Resolved delivery problems, improved operations and provided exceptional client support.
Handled 20 calls per 8 hour day to address customer inquiries and concerns.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Increased customer satisfaction by resolving customers issues.

HR Assistant | 03/2017 to 08/2018
Walgreens/Rite Aid - Columbia , Maryland

Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
Administered compensation, benefits and performance management systems and safety and recreation programs.
Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Answered and directed 10+ outbound and inbound phone calls per day.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Developed team communications and information for weekly meetings.
Resolved scheduling problems, improved operations and provided exceptional client support.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained excellent attendance record, consistently arriving to work on time.
Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
Delivered friendly assistance with new hires throughout interviewing and hiring process.

Logistics Executive | 06/2004 to 03/2016
Target Corp - Glen Burnie, MD

Analyzed metrics and financial data to formulate proactive and reactive plans to maintain profitability and growth.
Reduced transit time, minimized handling and maximized cost savings through freight cost-analysis and negotiation.
Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
Oversaw supply chain operations, including vendor pricing, inventory management and stock distribution.
Built exceptional rapport with suppliers and transportation companies to create seamless operations.
Set performance standards and goals for 35-person team, using continuous improvement to streamline warehouse processes.
Preserved existing fixed assets while issuing recommendations on strategic sourcing, new equipment purchases and process enhancements.
Managed department inventories to identify unusual activities, excesses and fluctuations.
Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.
Supervised and trained 40 personnel on supply procedures to guarantee accurate flow of materials.
Directed logistics operations, including shipping and receiving of wide range of products daily.
Oversaw scheduling for day-to-day activities of transportation as well as warehouse employees and contractors..
Forecasted and managed daily operating budget for every location.
Collaborated with manufacturing and supply chain management.
Engaged in strategic planning activities to increase operational capacity while achieving optimal returns from existing assets.
Developed and managed daily operating procedures for drivers and warehouse employees.
Maintained updated knowledge of functional technology and leveraged information to drive innovation while complying with OHSA standards.
Balanced longer-term strategic goals with shorter-term plans that offered high-visibility results.
Μonitored quotas and forecasts to identify product and equipment shortages.
Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Education

Lansdowne High School & Academy of Finance - Baltimore, MD | High School Diploma

Arizona State University - Tempe, AZ | Some College (No Degree)

Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with team of 5 in the development of Daily Worksheets.
Supervised team of 35-40 staff members.
Documented and resolved operations which led to overall productivity.

Resume Overview

Companies Worked For:

Childs Express Inc.
Walgreens/Rite Aid
Target Corp

School Attended

Lansdowne High School & Academy of Finance
Arizona State University

Job Titles Held:

Dispatch Coordinator
HR Assistant
Logistics Executive

Degrees

Lansdowne High School & Academy of Finance - Baltimore , MD | High School Diploma
Arizona State University - Tempe , AZ | Some College (No Degree)

Dispatch Coordinator Resume Example

Resume Score: 80%

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