Dispatch Coordinator Resume Example

Consitneyly excrrded department standard mertic for call requiring a mimimnumn averavgr avililbilty of 95% and adherence to scduke od 95

· Managed a team of 100 field technicians another prodouctivelty technician work routes to identify possible late appointments as well as assisting technician with the troubleshooting of technical billing issues

· Verify accuracy of documents and made correction as necsseatucy to assure information to new a Customer

· caService and Tech to support in the execution of all projects and day to day operations.

· Generated new ticket for job projects including entering scope of work and finding the proper technical to perform specific jo sites are data project including entering scope

· Managed customer called effectively in complex fast pace and chanlleaging dispatching center environment

· ThenMonitored customer service dispatch requests and dispatches technicians in a timely manner.

· Scheduled and dispatched over [Number] daily roadside assistance calls based ocaller locations and available employees.

· Demonstrated self-reliance by meeting and exceeding workflow needs.

· Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

·

Handhle 125 customer daily with a average talk time of 3 times answering qution responding to inquire and deescalating call

Achieved exectional customer servicec to every customer by leveraging extensive knowledge id product and servivec

[Company Name] [Job Title]

• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Documented customer inquiries and feedback, including service delivery suggestions in company database.
• An
• Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
• Answered multi-line call system with consistent [Number] second answer speed, resulting in [Number]% of calls being answered per [Timeframe].
• Identified consumer needs, clarified information and researched issues to provide alternative solutions.
• Monitored queues and email inboxes to respond to consumers via multiple media formats.
• Dispatched drivers to meet daily delivery needs for company customers.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Answered 120+ calls daily and grented servie request for
• Answered [Number] daily phone calls to resolve [Type] customer issues.
• Answered [Number]+ inbound calls per day and directed to designated individuals or departments.

• Leased storage units handled accounts administration and billing tasks with high levels of accuracy.
• Delegated daily tasks to team members to optimize group productivity.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Completed inventory audits to identify losses and project demand.
• Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
• Implemented basic troubleshooting and support techniques to enable speedy resolution of [Type] issues.