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Dispatch Coordinator Resume Example

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DISPATCH COORDINATOR
Summary
  • 5+ years of call center, customer service and management experience
  • Proven logical and analytical problem solver
  • Provides superior coordination of service requests while demonstrating attention to detail, flexibility, and innovation in resolving problems
  • Experience handing confidential customer financial information, having difficult conversations with customers and successful at handing irate customers using effective listening and quick resolution skills
  • Maintains composure under pressure and able to work autonomously with little supervision

Dependable Dispatcher offering [Number] years of experience maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about driving improvements to business operations.

Skills

Efficient in decision-making and problem-solving

Strong verbal and written communication skills

Microsoft Office 2019 Delivery procedures

  • Service planning
  • MS Office
  • Monitoring field personnel
  • Credit card payment processing
  • Call center experience

Call Center • Customer Service • Microsoft Office Proficiency • Med

Efficient in decision-making and problem-solving

Strong verbal and written communication skills

Microsoft Office 2019 gb

ICAO Terminology • Phone Etiquette • Multitasking •

Interpersonal Skills • Conflict Resolution • Team player •

Call Center • Customer Service • Microsoft Office Proficiency • Medical Terminology • Phone Etiquette • Multitasking •

Interpersonal Skills • Conflict Resolution • Team player • Communication Skills • Positive AttitudeCommunication Skills • Positive Attitude

  • Call documentation skills
  • Call center operations
  • Critical thinker
  • Inventory management
  • Invoice generation
  • Operational improvement
  • Problem resolution
  • Supervision
  • Planning and coordination
  • Inbound phone call management
  • Customer communications
  • [Software] CRM system expert
  • Call controlling
  • Proficiency in [Type] software
  • Data gathering
  • Quality assurance optimization
  • System documentation
  • Payment processing
Experience
Dairy Farmers Of AmericaApril 2019 to June 2020Dispatch Coordinator
Newburgh , NY
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Accurately and efficiently responded to over [Number] daily requests.
  • Created
  • Scheduling our crew of 60+ field technicians agendas and communication materials for team meetings.

OhsuJune 2017 to April 2019Call Center Representative
Portland , OR

Consitneyly excrrded department standard mertic for call requiring a mimimnumn averavgr avililbilty of 95% and adherence to scduke od 95

· Managed a team of 100 field technicians another prodouctivelty technician work routes to identify possible late appointments as well as assisting technician with the troubleshooting of technical billing issues

· Verify accuracy of documents and made correction as necsseatucy to assure information to new a Customer

· caService and Tech to support in the execution of all projects and day to day operations.

· Generated new ticket for job projects including entering scope of work and finding the proper technical to perform specific jo sites are data project including entering scope

· Managed customer called effectively in complex fast pace and chanlleaging dispatching center environment

· ThenMonitored customer service dispatch requests and dispatches technicians in a timely manner.

· Scheduled and dispatched over [Number] daily roadside assistance calls based ocaller locations and available employees.

· Demonstrated self-reliance by meeting and exceeding workflow needs.

· Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

·

Handhle 125 customer daily with a average talk time of 3 times answering qution responding to inquire and deescalating call

Achieved exectional customer servicec to every customer by leveraging extensive knowledge id product and servivec

[Company Name] [Job Title]

  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • An
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Answered multi-line call system with consistent [Number] second answer speed, resulting in [Number]% of calls being answered per [Timeframe].
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Monitored queues and email inboxes to respond to consumers via multiple media formats.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered 120+ calls daily and grented servie request for
  • Answered [Number] daily phone calls to resolve [Type] customer issues.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Tumi, Inc.December 2015 to April 2017Assistant Manager
Wrentham , MA
  • Leased storage units handled accounts administration and billing tasks with high levels of accuracy.
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented basic troubleshooting and support techniques to enable speedy resolution of [Type] issues.
Education and Training
Middlesex County College2015Certified Medical AssistantCity, State
Central High School2007High School DiplomaCity, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

72Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Middlesex County College
  • Central High School

Job Titles Held:

  • Dispatch Coordinator
  • Call Center Representative
  • Assistant Manager

Degrees

  • Certified Medical Assistant
    High School Diploma

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