I can communicate complex policies in a context that the public and my peers can understand while using
a pleasant voice. When communicating verbally or in writing, I leave the public with a sense of
satisfaction and accomplishment. My on the job training has equipped me with the knowledge, skills and
ability to assist the public and my peers with the correct way to complete all documents needed, to
safeguard and ensure that the correct correspondence goes to the right person, at all times.
I am highly experienced in supervisory/customer service, whether in person or via telephone. I have
effective communication skills verbally and written, with both customers and colleagues. I am extremely
efficient with multi-tasking and able to maintain a well-organized work place. I am able to assist in a
quick and dynamic way whenever I am assigned a task. I have the knowledgeable experience in the area
of leadership, while being a quick and willing learner.
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