Results-oriented and high-energy professional with a talent for leading by example and inspiring peak performance. Over 24 years diversified experience in healthcare, administration, finance, information systems integration and development, program and project management, Lean Six Sigma, process engineering, evidence based care, business development. Customer focused with excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Project Manager well-versed in all aspects of project management from inception to completion. Excels in recruitment and talent acquisition, as well as process re-engineering and improvement.
Instrumental in re-structuring a Project Management Office (PMO) for Eastern Maine Medical Center. Restructured Project Management Office in order to function as a strategic Center of Excellence offering Project Management and Lean Six Sigma professional leadership services in order to provide adequate support for shifting priorities and faster delivery cycles. While building transparency and consistency into portfolio planning, designing innovative execution methods, and driving learning and development within two years Project Management Office's portfolio tripled in size with 70% of projects/programs aligned as cost saving and/or revenue barring initiatives.
Managed the technical, schedule and performance of the Eastern Maine Medical Center Bedside Medication Verification System ($1.4 M CIP). Received 100% customer satisfaction and rated as first house-wide IT seamless rolled out to clinical areas. Control and performance measures (99% scanning patient wristband, 97% scanning medication) achieved and sustained for each deployment. Developed strategy and directed program expansion to include seven (7) organizational deployments, and (3) new software (CareAdmin, CareMobile, Auto Infusion Pump Integration) products.
Managed the improvement plan, schedule and performance of the Eastern Maine Medical Center Stroke Program. Within 12 months of executing performance plan EMMC was certified by The Joint Commission as a Primary Stroke Center of Excellence. The multidisciplinary team was awarded the American Heart Association GWTG Bronze Performance Achievement Award for sustaining 85% for all the applicable performance measures for ninety (90) consecutive days.
Promoted after 2 years service, Source Medical Solutions, Inc., Acquired window base next generation Client Service Division. Restructured division and improved overall customer satisfaction scores, call indicators, issue resolution response time.
Promoted after 9 months of service, Source Medical Solutions,Inc., lead as Software Manager/Programmer development, implementation and technical support for 167 nationwide surgical centers.
Instrumental in integrating two Source Medical Solutions, Inc. Ambulatory Surgical Center software support divisions (CA, CT) into one in order to deliver efficiency, profitability and consistency across the service line. Managed the integrations plan, schedule, resources, and performance measures in order successfully launch a 3 tier support model to provide unsurpassed service to over 3,400 nationwide facilities.
Assisted in merging a 5.2 million dollar credit union into a 42 million dollar facility.
Created and managed a 5.2 Million dollar Credit Union.
First EMMC Leader to earn Lean Six Sigma Black Belt. Completed 9 month program and earned Lean Six Sigma Black Belt Certificate from Villanova University and earned the following belts:
Graduation Date: December 21, 2010
Double Major: Business Management, Computer Science
Concentration: Administrative, Accounting, Computer Structure, Programming
9 Month Concentration:
9 Month Concentration:
Academic Excellence Computer Application Award,1994
Religious Education Teacher, 2005 - 2011
Assistant Soccer Coach, 2004 - 2008
Town of Eagle Lake Selectmen, 1993 - 1996
Community Development Building Grant Committee, 1993 -1996
Community Development for Small Business Loans, 1996 - 1997
Aroostook County Chapter of Credit Unions, President, 1987 -1993
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