Director, Program Management Office And Global Process/Systems Improvement Resume Example Miller Heiman Group

DIRECTOR, PROGRAM MANAGEMENT OFFICE AND GLOBAL PROCESS/SYSTEMS IMPROVEMENT

Accomplishments

At Miller Heiman Group, a conglomerate of six multimillion dollar companies, was appointed by CEO/President to be the sole individual to represent the business in outlining common process design and take program management responsibility to execute systems and functional alignment, globally.
Created Program Management Office at Miller Heiman Group and instituted standards in project execution as well as introducing prioritization dashboards and resource matrixes to guide Senior Leadership in Strategic Initiative decision making.
With AchieveGlobal and former parent company, conducted complete Order to Cash process analysis across two businesses to lead the selection and implementation of a new ERP solution, leveraging process improvements to recognize a 15% increase in personnel throughput.
As Professional Services Director at AchieveGlobal, recognized need for and created the Learning Technologies Department.
Included personnel selection and effective transformation to drive systems administration, customer success management, and solution design to drive global abilities.
Performing as Operations Manager at Audio Ease, orchestrated a partner program to help drive a startup company from $300K yearly revenue to nearly $2.5M yearly revenue within one year.
PROJECT/TECHNICAL DOMAINS Program Management, Lead to Cash Processing, Enterprise System Implementation, Learning and Development Curriculum Management, Organizational Change/Change Management, Performance Improvement, Software Implementation Lifecycle, and Document Management Technical competencies: Experience with Microsoft Office (Word, Excel, PowerPoint, Access, Project, Visio), online presentation tools (Adobe Connect, WebEx, LiveMeeting), rapid eLearning tools (Adobe Captivate, Flash, Photoshop, Presenter), XML-based single source authoring tools, HTML, Learning Content Management Systems.
Have thorough understanding of SCORM/AICC standards and interoperability.

Experience

Miller Heiman Group March 2014 to Current Director, Program Management Office and Global Process/Systems Improvement
Tampa, FL

Lead a team of professional Project Managers and Business Analysts, assigning global strategic corporate initiatives by domain expertise; Sales, Finance, and Operations.

Managed multiple mergers and acquisitions; conducting initial discovery, process review and modification, change management, and provide continuous improvements by monitoring success.
Enabled the organization to adopt Lean Six Sigma practices to increase efficiencies and throughput.
Successfully manage tight relationships across department leads to; ensure needs are met, negotiate resource demands, and create leadership buy-in to drive effective change.
Leverage thorough knowledge of Lead to Cash best practices in major systems implementations.
Led Marketing Automation (MAS) , Customer Relationship Management (CRM), Learning Management System (LMS), and Enterprise Resource Planning (ERP) system solutions, across North America, EMEA, and APAC regions.
Work closely with Global Operations, Legal, Tax, and Finance to carefully implement global, region specific, initiatives while leveraging resources in multiple geographical areas.
Provide regular status and guidance to executive leadership and translate needs to front-line and mid-tier management to drive clear understanding and change.

AchieveGlobal, Inc April 2005 to March 2014 Director
Tampa, FL

Managed major organizational transformation from a Classroom training provider to Blended Solution provider which included the development of a Learning Technologies Department and the introduction of Virtual Instructor-led sessions, eLearning Modules, and Collaboration components yielding $20M in additional revenues the first year.
Led analysis, selection, and implementation of a SaaS Learning Management System to accommodate business transformation and delivery of Blended Learning Solutions.
Provided business unit leadership and direction to Technology Consulting, Multi-Media Development, Asset Management Services, and Fulfillment.
Responsible for Learning Consulting services, including Technical/Cultural Evaluation, Curriculum Design and Development, Marketing & Communication, Program Management, and Assessment.
Worked closely with cross functional teams on new product research, market trend analysis, and prototyping.
Served as Training Coordinator and Systems Administrator for multiple software packages including Documentum, KnowledgeHub (LMS), and SharePoint.
Evaluated proficiency levels of systems, processes, and personnel.
Documented findings, hosted strategy sessions with Senior Management, implemented changes and monitored for effectiveness.

Audio Ease Inc January 2003 to April 2005 Operations Manager
Tampa, FL

Organized, prioritized, and delegated daily operations of Warehousing, Installation, and Customer Service departments.
Developed processes and procedures to compliment organizational goals.
Responsible for all IT aspects of the company.
Implemented, trained new users, and monitored new services offered.
Introduced Home Builder Operations Program which partnered the organization with over 25 Tampa Bay Home Builders granting us exclusive rights to all low voltage needs of their customers, yielding an 800% increase to revenues within one year.

Education and Training

Business Management, Multi-Media Development - College of Westchester, NY 3.8

Lean Six Sigma Certified - Green Belt - Tekanalytics *Managing Projects Washington University *Stellar Implementation Process - AchieveGlobal *Activating Change - AchieveGlobal *Achieving Results through Genuine Leadership - AchieveGlobal *Achieving Stellar Service Experiences - AchieveGlobal *Professional Selling Skills - AchieveGlobal *Crucial Accountability - Vital Smarts

Activities and Honors

Challenge driven professional with over 15 years experience discovering, understanding, and transforming business issues/needs into positive results. Possess a niche in process improvement and program management of complex initiatives. A change champion, leveraging cross functional relationships, lead to cash best practices, and management experience to drive effective conversion. Hold a genuine passion for leading high impact teams tackling perplex projects.

Skills

Asset Management, Automation, Business Management, change management, Consulting, Customer Relationship Management, CRM, Curriculum Design and Development, Customer Service, delivery, direction, Documentum, ERP, Enterprise Resource Planning, Senior Management, Finance, functional, Instructor, Leadership, Legal, Managing, market trend, Marketing, Marketing & Communication, mergers and acquisitions, Office, SharePoint, Multi-Media Development, organizational, personnel, processes, product research, Program Management, prototyping, Selling, Sales, Six Sigma, strategy, strategic, Tax, Warehousing

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Director, Program Management Office and Global Process/Systems Improvement Resume Example

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