Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Proven leader with over 13 years of upper to senior level management experience.  I have led many successful teams and individuals who were promoted directly from under my leadership.  I have managed staff from 15 to 120 employees independently, while maintaining operational standards, goals and expectations in the process.  I have received many awards and recognition rewards from my peers, senior management and corporate level executives for exceeding and improving company operations that have continued to be maintained.
  • Microsoft Word, Excel, Power Point, Share Point, Internet, Email, 10 Key Touch, Company Payroll systems, ERP systems (inventory management, equipment transactions, billing information). 
  • Inner company programs pertaining to operational management, staffing tools, engineering tools, productivity tools, arrival & dispatching tools.

  • 2 Time Recruit to travel and assist in (2) FedEx SmartPost Hub openings.  Salt Lake City and Kansas City, where I trained Management Staff and Hourly Employees in Inbound/Outbound Scanning, Sorting, Shipping operations.  Trained and Certified staff on Motorized Warehouse Equipment.  I was also asked my opinion on providing feedback to the Sr. Building Engineers as to how to incorporate structure set up improvements maximizing a more sound flow to each Hub's unique configuration based on my experiences.
  • Completed various Week Long Leadership Courses.   Crucial Conversation, 7 Habits, Effective Leadership 1 & 2, Switcher Vehicle Certified Trainer.
  • 3 time consecutively elected Trustee Board Member (3 year individual term) on my Associations Board of Managers Committee.
Director of US Logistics, 05/2013 - Current
Brinks Beltsville, MD,
  • Company Annual revenue: $500 Million to 1 Billion dollars. 
  • Established a Common Understanding within Domestic and International Operations by Creating and Presenting a PowerPoint presentation for CPM comprehension of the Logistics and IT\\'s involvement within Clinical Trials Management.   
  • Negotiated new LOWER transportation rates between both express couriers, FedEx and UPS as well as with our 3PL Freight Forwarders for savings of between 11%-32% off each shipment while increasing our shipping lanes and adding additional services that were not previously included or known as being available to Biomedical Systems.
  • Evaluated and Increased the Quality Standards from the Logistics team to improve our OTS and Preventable Error Rates from production, programming, shipping and documentation processes.  Increased company square footage storage in both direct warehouse and off site storage facility by reorganizing the previous storage layouts in both locations.  This increased storage potential over 150 square feet. 
  • Empowered staff become more accountable for the quality and standards in each of their respective work teams.  This engaged the staff to become more efficient and accountable for their performances and overall involvement in quality.
  • Creation, Amendment and Monitoring of company SOPs for the logistics department and corresponding departments to ensure total compliancy as the industry standards constantly evolve.
  • Work closely with the Archiving Manager to monitor the recording and filing/retrieval movement of any documents and or equipment relocated on and offsite.  Assist with communications and storage negotiations with the 3rd Party storage company utilized for archiving sensitive and secured materials.
  • Monitor and enforce quality and proper entry processes by staff in both domestic and international entities concerning the corporate ERP system.

Dock Operations Supervisor, 03/2013 - 05/2013
Brinks Columbus, OH,
  • Company annual revenue is between $1 to $2 Billion dollars.
  • Coordinated staffing needs with up to 6 stationed Dock Supervisors in a 200+ Load Door Cross Dock Operation to ensure all required "hot" expedited freight was unloaded and reloaded.
  • Completed intense sensitive daily load goals of expedited freight to meet crucial scheduled national dispatch times. 
  • Successfully selected compatible freight based on service, size and Hazardous Materials specifications for over 65 live trailer loading doors on each sort.
Dock Operations Supervisor, 2012 - 03/2013
YRC Worldwide City, STATE,
  • Company Annual revenue $2 to $5 Billion dollars 
  • Inspected and monitored trailer forecasts of inbound freight for a 12-18 hour period searching for high valued or expedited shipments.
  • Planned staff productivity based individual skill sets to ensure the fullest loaded trailers and dispatches were made per shift for all national or local destinations. 
  • supervised up to 45 Union/Teamster employees.
  • Communicated staffing needs with the 2 opposite Dock Supervisor Stands to meet shipping goals.  Adjusted staffing based on volume for our City, Satellite and National destinations.
  • Reported and documented any unsafe or improper work methods performed after verbal coaching is conducted to improve performance and safety.
  • Conducted pre-shift meetings alerting staff of previous day performance results and goals, as well as the current day\\'s updates and expectations.​

Logistics / Dock Manager, 09/2007 - 2012
FedEx SmartPost City, STATE,
  • Company Annual Revenue $50- to $100 Million dollars. 
  • Managed up to 120 employees including temporary workers at one time.
  • Created and established the "Check System", "High/Low System" and "Line Lead" employees to advance and organize the workforce.  Sr. Management mandated my process to all sorts after my team produced great results.  This method was engineered to ensure property sorting methods and accuracy standards are met while keeping the workforce invested and engaged within their performance.
  • Developed a new method to stream line the Hub\\'s Local OB Shipping Teams that enabled them to perform their daily duties more efficiently.  I was able to decreased man hours by 2 hours on avg. each shift while improving quality and accountability.  
  • Held bi-weekly conference calls with USPS Regional Postmaster to review and correct On Time Service failures for FedEx SmartPost packages in their possession.
  • Organized and mapped out daily trailer loads by creating additional Flex Loads based on projected volume capacities and destinations.
  • Kept our hub\\'s Load Factor in the top 3 hubs in the region by decreased shipping costs while maximizing cubic trailer space the entire time I managed the shipping teams.
  • Led 2 separate sorts to their 1st ever, as well as the Hub\\'s 1st year long Injury Free records. 
Associate of Science: General Studies, Expected in
Tunxis Community Technical College - Farmington, CT
Competed 1 Semester
Staff Consolidation, Staffing Skills Assessment, Managing Under Extreme Pressure (Including Under Intense Environmental Seasonal Climates),  Successful Coach and Trainer,  Creator of Multiple Educational Tools used by All Hub Operations Groups and Management, Hub Safety Manager. 

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Tunxis Community Technical College

Job Titles Held:

  • Director of US Logistics
  • Dock Operations Supervisor
  • Dock Operations Supervisor
  • Logistics / Dock Manager


  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: