director of information technology resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Professional IT and systems director with 22+ years of experience in accounting, healthcare, military, human capital and project management. Consistently delivers strong technical solutions that solve business problems; while maintaining a firm understanding of stakeholder/customer needs. Possesses a proven record of making outcome-based decisions that drive process improvements, increase efficiency, and promote system progressive network admin, and hardware and software experience.

  • Budgeting
  • Infrastructure development
  • Product development
  • Project lifecycle management
  • Team Leadership/Collaboration
  • Requirements analysis
  • Decision Making
  • Data Management
Work History
Director of Information Technology, 11/2005 to Current
Four Seasons Hotels IncJackson, WY,
  • Manages all facets of information technology, project management, budgeting, and future automation. Direct advisor to Executives for IT projects, assigns responsibilities to stakeholders/departments.
  • Analyzes department and job-related functionality requirements aligning technology priorities with business needs.
  • Created corporate/separated sites Information Technology disaster recovery plan
  • Develops/Implements technical support and information technology policies and procedures that advanced investment needs, outcomes & performance measurements to balance continuous innovation with responsible risk-taking.
  • Established asset management/replacement procedures, tracks inventory/warranties, budget, & disposal of assets. Provided ability to extended life-cycle of hearty desktop systems 1-2 years beyond warranty expirations.
  • Former Chairman/active member of vendor's industry software change management committee; Drove 74 software enhancements/feature requests.
  • Implemented Network VPN (WatchGuard) appliance device-established VPN/enhances firewall/security/improve bandwidth. Provided IT remote system access, decreases issue resolution time, standardized enforcement, and updates.
  • Project Manager for Corporate IT projects, responsible for testing/deployment of software packages. Develops/leads project teams tailored to project scope/requirements, produce deliverables.
  • Identified software development requirements/specifications, organized and documented all phases of SDLC.
  • Deployed new web property management applications. Reduced conversion costs $2,700K/site, saved $50K+ in training dollars; educated & utilized staff as trainers. Decreased average processing by 120 man-hours per week, resulted in realignment of positions/duties to other areas.
  • Manages IT Training & Support staff; team addresses 2,700+ issues annually.
  • Onboarded/Implemented Investor Management/Investor Portal application for over $150B Real Estate Assets, involving 300+ external investors.
  • Former Chairman/active member of industry's software change management committee; Drove 74 software enhancements/feature requests.
  • Developed real estate property acquisitions application; replaced manual tracking/improved team communication. Complete communication/collaboration tool for accounting, finance, Executive VPs, development, & other departments.
  • Designed company's 1st internal audit system; addresses policies, procedures & standards; promotes evaluator objectivity. Automated instrument compiles operational metrics; results used for budgeting, training & policy compliance.
  • Designed 200+ customized reports; addressed customer requirements for accounting & property management applications.
  • Implemented help desk support call review; improved distributed sites/corporate "customer" relationships. Analyzes help desk issues and resolutions to determine training needs, trends, and areas to improve support.
  • Co-founder of company's Benchmark University; authored leadership, generations, supervision courses. Taught 23 classes/300+ students; Developing WebEx classes; estimated to save company $30K annually.
Chief Enlisted Manager, Chief Master Sergeant, 07/2010 to 09/2020
United States Air Force ReserveCity, STATE,
  • Advisor to Base Commander on personnel issues, professional development & career progression for 1300+ personnel.
  • Led/mentored medical facility for 170+ personnel. Facility provided medical support/wartime readiness for 17 organizations/1600 military/civilian members.
  • Oversaw 100+ programs; 15 sections, 17 career fields, 39 functional areas
  • Realigned 15 sections/170 members-fulfilled military mission requirements; capitalized on personnel experiences
  • Human Resources Development Council Ambassador to higher headquarters; devised curriculum for Professional Development Courses for 200+ members
Liaison Officer; Deployed Warrior Clinic, 10/2015 to 04/2016
United States Air Force/United States ArmyCity, STATE,
  • Liaison Officer for wounded warriors from 17 areas of military operations spanning 14 countries among Europe, Africa, and Asia
  • Performed as command supervision, counselor, transportation coordinator; and medical lifecycle manager for 400+Air Force wounded warriors
  • Advisor to Landstuhl Medical Center for casualty operations, continuity of care; return to duty or transition to United States continuation of medical treatment
  • Established new operational procedures for deployed members; reduced average wounded warrior transition period 50% from 8 to 4 days
Superintendent; Task Force Medical (East), 01/2010 to 07/2010
United States Air Force/United States ArmyCity, STATE,
  • Managed 31-member team; comprised Air Force Activity Duty, Guard and Reserve and Army personnel-ensured rapid patient evacuation; team moved 4237 patients including 300+ Critical Ill/Injured; performed 431 outbound/149 inbound missions
  • Restructured theater Aeromedical Staging Facility; reorganization improved patient movement process/enhanced nursing/tech capabilities; increased patient throughput 50%/higher acuity patient treatment capability 25%
  • Developed combat theater patient tracking software; patient history, Patient Status/Mission communication boards; saved 47 man-hours/week; eliminated manual data; provided real-time operations stats
  • Designed Operating Room application; recorded/tracked anesthesia man-hours for 273 surgeries/procedures; provided reporting ability-surgical anesthesiology stats, personnel requirements
B.S: Business Management, Expected in 03/2013
University of Phoenix - Phoenix, AZ,

GPA: 3/13 4.0, Six Sigma, Lean processes, other process improvements

A.S: Instructor Technology and Military Science, Expected in 1992
Community College of The Air Force - Montgomery, AL,
A.S: Health Services Administration, Expected in 1992
Community College of The Air Force - Montgomery, AL,

Professional Management Certificate - Community College of the Air Force

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Resume Overview

School Attended

  • University of Phoenix
  • Community College of The Air Force
  • Community College of The Air Force

Job Titles Held:

  • Director of Information Technology
  • Chief Enlisted Manager, Chief Master Sergeant
  • Liaison Officer; Deployed Warrior Clinic
  • Superintendent; Task Force Medical (East)


  • B.S
  • A.S
  • A.S

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