Professional IT and systems director with 22+ years of experience in accounting, healthcare, military, human capital and project management. Consistently delivers strong technical solutions that solve business problems; while maintaining a firm understanding of stakeholder/customer needs. Possesses a proven record of making outcome-based decisions that drive process improvements, increase efficiency, and promote system progressive network admin, and hardware and software experience.
Skills
Budgeting
Infrastructure development
Product development
Project lifecycle management
Team Leadership/Collaboration
Requirements analysis
Decision Making
Data Management
Education
University of Phoenix Phoenix, AZ, Expected in 03/2013 – –B.S:Business Management - GPA:
GPA: 3/13 4.0, Six Sigma, Lean processes, other process improvements
Community College of The Air ForceMontgomery, AL, Expected in 1992 – –A.S:Instructor Technology and Military Science - GPA:
Community College of The Air ForceMontgomery, AL, Expected in 1992 – –A.S:Health Services Administration - GPA:
Certifications
Professional Management Certificate - Community College of the Air Force
Work History
Four Seasons Hotels Inc - Director of Information Technology Jackson, WY, 11/2005 - Current
Manages all facets of information technology, project management, budgeting, and future automation. Direct advisor to Executives for IT projects, assigns responsibilities to stakeholders/departments.
Analyzes department and job-related functionality requirements aligning technology priorities with business needs.
Created corporate/separated sites Information Technology disaster recovery plan
Develops/Implements technical support and information technology policies and procedures that advanced investment needs, outcomes & performance measurements to balance continuous innovation with responsible risk-taking.
Established asset management/replacement procedures, tracks inventory/warranties, budget, & disposal of assets. Provided ability to extended life-cycle of hearty desktop systems 1-2 years beyond warranty expirations.
Former Chairman/active member of vendor's industry software change management committee; Drove 74 software enhancements/feature requests.
Implemented Network VPN (WatchGuard) appliance device-established VPN/enhances firewall/security/improve bandwidth. Provided IT remote system access, decreases issue resolution time, standardized enforcement, and updates.
Project Manager for Corporate IT projects, responsible for testing/deployment of software packages. Develops/leads project teams tailored to project scope/requirements, produce deliverables.
Identified software development requirements/specifications, organized and documented all phases of SDLC.
Deployed new web property management applications. Reduced conversion costs $2,700K/site, saved $50K+ in training dollars; educated & utilized staff as trainers. Decreased average processing by 120 man-hours per week, resulted in realignment of positions/duties to other areas.
Manages IT Training & Support staff; team addresses 2,700+ issues annually.
Onboarded/Implemented Investor Management/Investor Portal application for over $150B Real Estate Assets, involving 300+ external investors.
Former Chairman/active member of industry's software change management committee; Drove 74 software enhancements/feature requests.
Developed real estate property acquisitions application; replaced manual tracking/improved team communication. Complete communication/collaboration tool for accounting, finance, Executive VPs, development, & other departments.
Designed company's 1st internal audit system; addresses policies, procedures & standards; promotes evaluator objectivity. Automated instrument compiles operational metrics; results used for budgeting, training & policy compliance.
Designed 200+ customized reports; addressed customer requirements for accounting & property management applications.
Implemented help desk support call review; improved distributed sites/corporate "customer" relationships. Analyzes help desk issues and resolutions to determine training needs, trends, and areas to improve support.
Co-founder of company's Benchmark University; authored leadership, generations, supervision courses. Taught 23 classes/300+ students; Developing WebEx classes; estimated to save company $30K annually.
United States Air Force Reserve - Chief Enlisted Manager, Chief Master Sergeant City, STATE, 07/2010 - 09/2020
Advisor to Base Commander on personnel issues, professional development & career progression for 1300+ personnel.
Led/mentored medical facility for 170+ personnel. Facility provided medical support/wartime readiness for 17 organizations/1600 military/civilian members.
Oversaw 100+ programs; 15 sections, 17 career fields, 39 functional areas
Realigned 15 sections/170 members-fulfilled military mission requirements; capitalized on personnel experiences
Human Resources Development Council Ambassador to higher headquarters; devised curriculum for Professional Development Courses for 200+ members
United States Air Force/United States Army - Liaison Officer; Deployed Warrior Clinic City, STATE, 10/2015 - 04/2016
Liaison Officer for wounded warriors from 17 areas of military operations spanning 14 countries among Europe, Africa, and Asia
Performed as command supervision, counselor, transportation coordinator; and medical lifecycle manager for 400+Air Force wounded warriors
Advisor to Landstuhl Medical Center for casualty operations, continuity of care; return to duty or transition to United States continuation of medical treatment
Established new operational procedures for deployed members; reduced average wounded warrior transition period 50% from 8 to 4 days
United States Air Force/United States Army - Superintendent; Task Force Medical (East) City, STATE, 01/2010 - 07/2010
Managed 31-member team; comprised Air Force Activity Duty, Guard and Reserve and Army personnel-ensured rapid patient evacuation; team moved 4237 patients including 300+ Critical Ill/Injured; performed 431 outbound/149 inbound missions
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