(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Professional IT and systems director with 22+ years of experience in accounting, healthcare, military, human capital and project management. Consistently delivers strong technical solutions that solve business problems; while maintaining a firm understanding of stakeholder/customer needs. Possesses a proven record of making outcome-based decisions that drive process improvements, increase efficiency, and promote system progressive network admin, and hardware and software experience.

  • Budgeting
  • Infrastructure development
  • Product development
  • Project lifecycle management
  • Team Leadership/Collaboration
  • Requirements analysis
  • Decision Making
  • Data Management
University of Phoenix Phoenix, AZ, Expected in 03/2013 B.S : Business Management - GPA :

GPA: 3/13 4.0, Six Sigma, Lean processes, other process improvements

Community College of The Air Force Montgomery, AL, Expected in 1992 A.S : Instructor Technology and Military Science - GPA :
Community College of The Air Force Montgomery, AL, Expected in 1992 A.S : Health Services Administration - GPA :

Professional Management Certificate - Community College of the Air Force

Work History
Four Seasons Hotels Inc - Director of Information Technology
Jackson, WY, 11/2005 - Current
  • Manages all facets of information technology, project management, budgeting, and future automation. Direct advisor to Executives for IT projects, assigns responsibilities to stakeholders/departments.
  • Analyzes department and job-related functionality requirements aligning technology priorities with business needs.
  • Created corporate/separated sites Information Technology disaster recovery plan
  • Develops/Implements technical support and information technology policies and procedures that advanced investment needs, outcomes & performance measurements to balance continuous innovation with responsible risk-taking.
  • Established asset management/replacement procedures, tracks inventory/warranties, budget, & disposal of assets. Provided ability to extended life-cycle of hearty desktop systems 1-2 years beyond warranty expirations.
  • Former Chairman/active member of vendor's industry software change management committee; Drove 74 software enhancements/feature requests.
  • Implemented Network VPN (WatchGuard) appliance device-established VPN/enhances firewall/security/improve bandwidth. Provided IT remote system access, decreases issue resolution time, standardized enforcement, and updates.
  • Project Manager for Corporate IT projects, responsible for testing/deployment of software packages. Develops/leads project teams tailored to project scope/requirements, produce deliverables.
  • Identified software development requirements/specifications, organized and documented all phases of SDLC.
  • Deployed new web property management applications. Reduced conversion costs $2,700K/site, saved $50K+ in training dollars; educated & utilized staff as trainers. Decreased average processing by 120 man-hours per week, resulted in realignment of positions/duties to other areas.
  • Manages IT Training & Support staff; team addresses 2,700+ issues annually.
  • Onboarded/Implemented Investor Management/Investor Portal application for over $150B Real Estate Assets, involving 300+ external investors.
  • Former Chairman/active member of industry's software change management committee; Drove 74 software enhancements/feature requests.
  • Developed real estate property acquisitions application; replaced manual tracking/improved team communication. Complete communication/collaboration tool for accounting, finance, Executive VPs, development, & other departments.
  • Designed company's 1st internal audit system; addresses policies, procedures & standards; promotes evaluator objectivity. Automated instrument compiles operational metrics; results used for budgeting, training & policy compliance.
  • Designed 200+ customized reports; addressed customer requirements for accounting & property management applications.
  • Implemented help desk support call review; improved distributed sites/corporate "customer" relationships. Analyzes help desk issues and resolutions to determine training needs, trends, and areas to improve support.
  • Co-founder of company's Benchmark University; authored leadership, generations, supervision courses. Taught 23 classes/300+ students; Developing WebEx classes; estimated to save company $30K annually.
United States Air Force Reserve - Chief Enlisted Manager, Chief Master Sergeant
City, STATE, 07/2010 - 09/2020
  • Advisor to Base Commander on personnel issues, professional development & career progression for 1300+ personnel.
  • Led/mentored medical facility for 170+ personnel. Facility provided medical support/wartime readiness for 17 organizations/1600 military/civilian members.
  • Oversaw 100+ programs; 15 sections, 17 career fields, 39 functional areas
  • Realigned 15 sections/170 members-fulfilled military mission requirements; capitalized on personnel experiences
  • Human Resources Development Council Ambassador to higher headquarters; devised curriculum for Professional Development Courses for 200+ members
United States Air Force/United States Army - Liaison Officer; Deployed Warrior Clinic
City, STATE, 10/2015 - 04/2016
  • Liaison Officer for wounded warriors from 17 areas of military operations spanning 14 countries among Europe, Africa, and Asia
  • Performed as command supervision, counselor, transportation coordinator; and medical lifecycle manager for 400+Air Force wounded warriors
  • Advisor to Landstuhl Medical Center for casualty operations, continuity of care; return to duty or transition to United States continuation of medical treatment
  • Established new operational procedures for deployed members; reduced average wounded warrior transition period 50% from 8 to 4 days
United States Air Force/United States Army - Superintendent; Task Force Medical (East)
City, STATE, 01/2010 - 07/2010
  • Managed 31-member team; comprised Air Force Activity Duty, Guard and Reserve and Army personnel-ensured rapid patient evacuation; team moved 4237 patients including 300+ Critical Ill/Injured; performed 431 outbound/149 inbound missions
  • Restructured theater Aeromedical Staging Facility; reorganization improved patient movement process/enhanced nursing/tech capabilities; increased patient throughput 50%/higher acuity patient treatment capability 25%
  • Developed combat theater patient tracking software; patient history, Patient Status/Mission communication boards; saved 47 man-hours/week; eliminated manual data; provided real-time operations stats
  • Designed Operating Room application; recorded/tracked anesthesia man-hours for 273 surgeries/procedures; provided reporting ability-surgical anesthesiology stats, personnel requirements

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended

  • University of Phoenix
  • Community College of The Air Force
  • Community College of The Air Force

Job Titles Held:

  • Director of Information Technology
  • Chief Enlisted Manager, Chief Master Sergeant
  • Liaison Officer; Deployed Warrior Clinic
  • Superintendent; Task Force Medical (East)


  • B.S
  • A.S
  • A.S

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: