director of information technology resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Savvy IT Director with 20 + successful years of building positive relationships with internal and external stakeholders, highly skilled on the IBM i and progressive network administration, troubleshooting and PC hardware and software experience. Develops and implements IS policies and procedures. Manages functional and technological application support. Technical expert in applying strategic direction, practical implementation and support to accomplish corporate IT and data security initiatives. Dedicated to customer satisfaction with focused delivery of technical solutions. Excellent reputation for resolving problems and improving customer satisfaction.

  • Requirements analysis
  • Budget administration
  • Relationship-Building
  • Customer Service
  • Leadership
  • Project Management
  • Teamwork
  • MS Office
Work History
Director of Information Technology, 01/2021 to 05/2023
Hca, , Eden Prairie, MN
  • Implemented Wintouch Cloud CRM in all three divisions.
  • Enforced per user MFA in Office 365.
  • Managed multiple help desks, yielding in extremely high customer satisfaction.
  • Analyzed department and job-related functionality requirements to align technology priorities with business needs.
  • Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
  • Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
  • Developed and maintained service level agreements for strategic applications and measured performance against objectives.
  • Deployed, monitored and maintained system installation, upgrades and network integration to achieve cost savings and maximum up time.
Director of Information Technology, 04/2001 to 11/2020
Campbell University, , Minneapolis, MN
  • Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
  • Evaluated multiple CRM solutions, developed and managed migration strategy and implemented Wintouch CRM.
  • Evaluated multiple Document Imaging solutions, developed and managed migration strategy.
  • Highly skilled in data retrieval, analysis and relational data base understanding on IBM i.
  • Managed cyber security initiatives for compliance with state audits.
  • Mentored and coached strong and cohesive IT team.
Senior Programmer Analyst, 06/1991 to 04/2001
Institute For Defense Analyses, , Minneapolis, MN
  • Worked closely with users to establish specifications and system designs.
  • Built, tested and deployed scalable, highly available and modular software products.
  • Built databases and table structures following DB2 architecture methodology.
  • Lead migration team to migrate IBM System 38 to AS/400 platform.
Senior Programmer/Analyst, 10/1990 to 05/1991
Institute For Defense Analyses, , Minneapolis, MN
  • Responsible for enhancing and supporting order processing and nursery wholesale systems.
  • Worked on system to link AS/400 into FTD network to facilitate easier processing of incoming and outgoing FTD orders.
Senior Programmer/Analyst, 02/1990 to 08/1990
Aero Controls Inc, , Santa Ana, CA
  • Participated in migration efforts from SYS/38 to AS/400.
  • Performed analysis, design, coding and testing on various modules in areas of billing, patient and prescription databases.
Systems Analyst, 06/1989 to 02/1990
Aero Controls Inc, , Irvine, CA
  • Worked as team member for IBM Business Partner developing application software on AS/400 platform.
  • Application software was developed using native relational database, SAA standards, CL and structured RPG III programming.
Systems Analyst, 02/1988 to 06/1989
Suny Plattsburgh, , Costa Mesa, CA
  • Completion of core update interactive modules using CL and structured RPG III to calculate student's loan status and all pertinent information associated with it.
Programmer/Analyst, 01/1984 to 01/1988
Company Name, , Newport Beach, CA
  • Designed, developed and tested new and existing retail modules.
  • Responsible for completion of Physical Inventory module in it's entirety.
2 Years: Computer Science, Expected in to San Diego State University - San Diego, CA
1 Year: Computer Science, Expected in to Grossmont College - El Cajon, CA
Associate of Science: Computer Science, Expected in 11/1982 to Coleman College - San Diego, CA,
High School Diploma: , Expected in 06/1980 to Antelope Valley High School - Lancaster, CA

COMMON Americas Advisory Council

(CAAC) is a small, diverse group of individuals that represent IBM customers of varying sizes and industries. It was created to act as the liaison between IBM and COMMON in order to gauge the community reaction to strategic IBM decisions and future direction.

Additional Information

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • San Diego State University
  • Grossmont College
  • Coleman College
  • Antelope Valley High School

Job Titles Held:

  • Director of Information Technology
  • Director of Information Technology
  • Senior Programmer Analyst
  • Senior Programmer/Analyst
  • Senior Programmer/Analyst
  • Systems Analyst
  • Systems Analyst
  • Programmer/Analyst


  • 2 Years
  • 1 Year
  • Associate of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: