director of information technology resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
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single:
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Professional Summary
LEADERSHIP PROFILE: Executive information technology professional who builds strong relationships. 15 plus years of experience managing technical projects in information security, IT infrastructure networks, application development, technology integration, business analysis, and client technology consulting. A Servant leader with more than 10 plus years of experience in leadership who leads and efficiently manages multiple teams.
AREAS OF EXPERTISE
Servant Leadership
IT Project Management Methodologies
Information Security
Excellent Problem Solving and Conflict Resolution
Strategic Direction and Planning
Network Design and Implementation
Quality Assurance Management
Risk Identification and Management
Vendor Management & Contracts
Leadership and Development
Microsoft Office 365 & Google Workspace
Organizational Change Management (OCM)
Software as a Service (SaaS)
Software Development Life Cycle (SDLC)
Banking & Financial Services Industry
Business Continuity and Risk Planning
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
Director of Information Technology, 07/2017 - Current Indiana Packers Corporation – Owensboro, KY,
Spearheaded IT operations for a 450 million dollar asset-sized financial institution.
Oversee IT operations, Provides Executive presence continuously enhance network security, reliability, infrastructure, and mission-critical software applications.
Leveraged innovative biometrics security technology software applications and lowered operational costs by 10%.
Create, prepare, and monitor the annual $2 million budget for the IT department; saved 15% of budget.
Negotiate vendor contracts, including service level agreements (SLA) and 3rd party vendor negotiations.
Saved the bank $200K annually.
Successfully manages multiple teams, builds strong relationships within IT; and also both internal and external business clients.
Leveraged Automated Teller cash machine project.
Increased accuracy eliminated human error; 25% (ROI).
Design, develop, build, and manage a scalable Hybrid network infrastructure to support company growth.
Windows 10 migration; saved 100k.
Increased network performance and up-time to 99.9%.
Maintain IT business continuity, disaster recovery, risk management plans and procedures for the bank.
Communicates proficiently, clearly and effectively with both internal and external business customers.
Establish Key Performance Indicators (KPIs) to evaluate and improve processes within the IT department to meet company strategic goal and objectives.
Information Technology Manager, 07/2016 - 07/2017 National Lutheran Communities & Services – Annapolis, MD,
Revitalized relationships between business end users, IT staff members, and executive members increasing productivity, minimizing down time, enhancing user experience and internal customer satisfaction.
Increased productivity by %15.
Manage enterprise migration projects, align processes, system deployments, and management practices to ensure the projects meet or exceed business goals.
Successfully designed, implemented and completed Windows Server 2016 terminal server migration.
Providing optimal network performance and up-time of 99.7%.
Lead audit and exam processes; facilitate responses to questions during audits/exams, keeping executive management abreast of any potential findings or compliance issues.
Manage day-to-day operations of the information technology department.
Provide end-to-end application and technical support, information, assistance and training to business end user customers.
Perform risk and vulnerability assessments; monitor risk appetites.
IT Project Manager, 06/2010 - 11/2016 Abacus Group Llc – Frisco, TX,
Provide full project life cycle ownership, plan, execute, make changes to improve and finalize multiple projects on time and on budget within the project scope.
Using Project Management Body of Knowledge (PMBOK) best practices.
Supports and coordinates the implementation of major IT improvement projects, computer hardware, upgrades, renovations and service implementations within the corporate office and call centers.
Mentored, managed, and trained a team of 4 IT Project Coordinators and Business Systems Analyst.
Subject matter expert and technology liaison between vendors, business and information technology client partners.
Creates and manages yearly Op-Ex budget of over $3,000,000.00 consisting of multiple simultaneous projects.
Successfully managed 35 Hosted Virtual Desktop Cloud call center migrations in 20 different states by coordinating virtual meeting across four time zones and saved the business $900,000 in vendor and overhead costs.
Worked closely with call center Directors and Managers.
Served as subject matter expert (SME) managing cloud migration.
18 ROI.
Work creatively and analytically in a problem-solving environment.
Lead Regional Information Systems Coordinator, 02/2001 - 06/2010 Dobson Communications Inc – City, STATE,
Managed a team of 8 Information Systems Coordinators in 2 Data Centers.
Provide IT support to business customers; committed to providing service that are tailored to meet the customer’s needs.
Strategized Norton Ghost implementation to provide quick desktop reimaging, reducing end user down time by 40%.
Awarded Technology Achievement award winner for excellent customer service and quality of work 2010.
Education
Masters of Science: Information Technology Management, Expected in 2021 - Western Governors University - Salt Lake City, UT GPA: Status -
CompTIA Project+, Certified Associate in Project Management (CAPM) Pending: , Expected in 2021 - - , GPA: Status - Board Member: Western States User Group 2019 - 2021
Bachelor of Science: Business Management, Expected in 2013 - Western Governors University - Salt Lake City, UT GPA: Status -
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Resume Overview
School Attended
Western Governors University
Western Governors University
Job Titles Held:
Director of Information Technology
Information Technology Manager
IT Project Manager
Lead Regional Information Systems Coordinator
Degrees
Masters of Science
CompTIA Project+, Certified Associate in Project Management (CAPM) Pending