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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

LEADERSHIP PROFILE: Executive-level IT with 10+ years of management experience, including leading large complex programs over multiple releases. A servant leader with 10+ years of IT leadership of complex program management, product development experience, and IT technical operations support. Background in successful IT implementation, 4+ years in financial sector core conversion, and 5+ years of business integration experience. Successfully manages multiple high-level projects and teams in an ever-changing business environment.

Skills
  • Servant Leadership
  • Information Security
  • Excellent Problem Solving & Conflict Resolution
  • Strategic Direction & Planning
  • Network Design & Cloud Implementation
  • Quality Assurance Management
  • Risk Identification & Management
  • Financial Services Products & Retail Systems
  • Vendor Management & Negotiation
  • Leadership & Development
  • Microsoft Office 365 & Google Workspace
  • Software as a Service (SaaS)
Education
Western Governors University Salt Lake City, UT Expected in 2021 Masters of Science : Information Technology Management - GPA :
Western Governors University Salt Lake City, UT Expected in 2013 Bachelor of Science : Business Management - GPA :
Certifications

CompTIA Project+

Certified Associate in Project Management (CAPM)

Work History
Electronic Systems - Director of Information Technology
Raleigh, NC, 07/2017 - Current
  • Oversee IT operations; provide executive presence continuously enhance network security, reliability, infrastructure, and mission-critical software applications.
  • Leveraged innovative biometrics security technology software applications and lowered operational costs by 10%.
  • Create, and monitor annual $2 million budget for department; saved 15% of IT budget.
  • Negotiate vendor contracts, service level agreements (SLA), and 3rd party vendor negotiations.
  • Saved bank $200K annually.
  • Successfully manages multiple teams, builds strong relationships with both internal and external business clients.
  • Leveraged Interactive Teller Machine (ITM) project.
  • Increased accuracy eliminated human error; 25% (ROI).
  • Design, develop, build, and manage scalable Hybrid network infrastructure to support company growth.
  • Windows 10 migration; saved 100k.
  • Increased network performance and up-time to 99.9%.
  • Maintain IT business continuity, disaster recovery, risk management policies procedures.
  • Excellent communicator; leverage technical, business, and financial acumen to communicate effectively with client executives and C suite members.
  • Establish Key Performance Indicators (KPIs) to evaluate and improve processes within the department to meet company strategic goals and objectives.
Community College Of Aurora - Information Technology Manager
Aurora, CO, 07/2016 - 07/2017
  • Revitalized relationships between business end-users, IT staff members, and executive members increasing productivity, minimizing downtime, enhancing user experience, and internal customer satisfaction.
  • Increased productivity by %15.
  • Manage enterprise migration projects, align processes, system deployments, and management practices to ensure projects meet or exceed business goals.
  • Successfully designed, implemented, and completed Windows Server 2016 terminal server migration.
  • Providing optimal network performance and up-time of 99.7%.
  • Lead audit and exam processes; facilitate responses to questions during audits/exams, keeping executive management abreast of any potential findings or compliance issues.
  • Manage day-to-day operations of IT department.
  • Provide end-to-end application and technical support, information, assistance, and training to business end-user customers.
Conduent Incorporated - Senior IT Project Manager
Miami, FL, 06/2010 - 11/2016
  • Leveraged changes to project scope and cost and implemented appropriate change management processes to keep projects on track.
  • Diligent project manager with a proven record of success leading all phases of diverse technology projects.
  • Mentored, managed, and trained a team of 6 IT Project Managers and Business Systems Analyst.
  • Subject Matter Expert (SME) served as technology liaison between vendors, business, and information technology client partners.
  • Creates and manages yearly Op-Ex budget of over $3,000,000.00 consisting of multiple simultaneous projects.
  • Successfully managed 35 Hosted Virtual Desktop Cloud call center migrations projects in 20 different states; saved $900,000 in vendor and overhead costs.
  • Worked closely with call center Directors and Managers. Subject Matter Expert (SME) managing cloud migration. %18 ROI.
  • Expert in Agile and Waterfall project management methodologies. Produce high-quality deliverables that meet or exceed timeline and budgetary targets.
Dobson Communications Inc - Lead Regional Information Systems Coordinator
City, STATE, 02/2001 - 06/2010
  • Managed team of 8 IS Coordinators in 2 Data Call Centers.
  • Provide technical support to business customers; committed to providing customer service tailored to meet customer’s needs.
Accomplishments
  • Board Member: Western States User Group (WSUG) 2019 - 2021.
Additional Information
  • Awarded Key Contributor the year in 2013, for outstanding technical service and leadership. Awarded Technology Achievement award winner in 2010 for excellent customer service and quality of work.

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Resume Overview

School Attended

  • Western Governors University
  • Western Governors University

Job Titles Held:

  • Director of Information Technology
  • Information Technology Manager
  • Senior IT Project Manager
  • Lead Regional Information Systems Coordinator

Degrees

  • Masters of Science
  • Bachelor of Science

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