Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

A dynamic, proven, results driven leader with progressive management experience in supply chain, operations, warehousing, sales, and lean implementation. Financially focused managing P&L’s within various organizations, meeting and exceeding organization expectations. A change management expert, developing and managing Key Performance Indicators in order to maximize profitability while creating a culture of learning and growth.


IBM Distribution View, AS400, Red Prairie, High Jump

Host Environments: SAP, Oracle, JDA

Microsoft Office Applications

Director of Distribution, 09/2013 to 10/2014
Coca-Cola Bottling Co. ConsolidatedHagerstown, MD,
  • Lead the strategic direction and day to day operations of the distribution center which distributed truck and trailer aftermarket parts.
  • The facility was the second largest in the distribution network with a total inventory of $12M and annual revenue of $50M.
  • Managed 3 shift managers with a total of 90+ hourly associates.
  • Daily shipments to over 250 branch locations throughout the United States.
  • Key Accomplishments: Improved facility fill rate from 89% to 97.5% through lean events and 5S implementation.
  • Effectively managed the P&L for the center reducing overall operating cost by nearly $120K compared to previous year exceeding facility target.
  • Primary source of the cost savings was due to reduced labor hours through continuous improvement events.
  • Championed a successful wall-to-wall inventory exceeding corporate expectations, reducing AV and NV variances by 10% and 17% respectively compared to target.
  • Implemented a facility safety program to foster a "culture of safety" which helped the team to achieve zero OSHA recordable incidences for over twelve months.
  • Created a customer feedback program with retail branch stores to help identify and remedy customer service issues.
  • With the information gleaned from the program, overall quality went from a 5% error rate to a 1.7% error rate within 8 months.
Director of Operations, 07/2011 to 09/2013
Related CompaniesNew Britain, CT,
  • 3PL Managed the operations of a third party logistics firm with a total inventory of over $150M spread across 16 customers.
  • Product lines were primarily in the computer hardware space but also included FDA regulated medical equipment.
  • Lead a team of 4 supervisors with a total of 60+ hourly associates and 3 sales associates.
  • Completed numerous negotiations of Standard Logistic Agreements and was heavily involved in the RFQ and RFP process.
  • Key Accomplishments: Increased annual revenue by $500K in 2012 and $650K in 2013, increasing overall book of business through successful sales and networking efforts.
  • Conducted 14 successful wall to wall inventories, meeting customer required AV and NV variance targets.
  • Successfully completed annual ISO 9001:2008 and FDA audits for ongoing client certifications.
  • Championed the implemented of the Flying Cargo Production System.
  • This lead to over 20 team carried Kaizen events which reduced overall labor hours by nearly 25% (nearly $20K annual cost savings).
  • Negotiated transportation contracts with LTL and TL carriers which lead to a cost savings of $70K in annual spend.
  • Jessica Claire, Page 2 4224 Elm Street * Downers Grove, IL 60515 * (555) 432-1000 *
Distribution Center Manager, 08/2009 to 07/2011
Amarr Garage DoorsRichmond, VA,
  • Lead the National Parts Distribution Center with a total inventory of $135M, 265K sku's and $310M in annual sales including P&L responsibility.
  • The NDC was a three shift operation comprising of an operations and maintenance manager, EHS Manager (safety), 5 supervisors, and a total of 150+ hourly associates.
  • Managed a third party packaging division responsible for re-boxing and barcoding all sku's in order to comply with the RF warehouse management system.
  • Key Accomplishments: Increased storage capacity within the DC by over 15% (over 1500 pallet locations added) through re-warehousing and reduction of underutilized space.
  • Created a streamlined Quality Assurance team that was able increase shipment accuracy from 97.4% in 2009 to 99.4% in 2010.
  • Reduced the conveyance footprint within the DC by 28% (600ft) resulting in a reduced conveyance time of nearly 35% to the high velocity pick zone.
  • This attributed to a production improvement of nearly 1 line per hour ($87K annual reduction in labor cost).
Distribution Center Manager, 01/2001 to 08/2009
Amarr Garage Doors, ,
  • Lead the Regional Parts Distribution Center with a total of $36M in inventory, 38K sku's and $230M in annual facility sales including P&L responsibility.
  • The DC was a three shift operation with a leadership team comprised of a warehouse manager, 3 supervisors, and 80 union hourly associates.
  • Management of multiple satellite warehouses which were utilized during inventory peaks.
  • Key Accomplishments: Championed the implementation of the Daimler Truck Production System which included two Six Sigma projects that achieved close to $250K in cost savings.
  • Reduced variable overhead by over $1.5 million through 2007 - 2009 through team carried Kaizen events throughout each department.
  • Implemented a WMS, RF management system with the host system SAP.
  • Developed and maintained safety training programs which included HAZCOM, Lockout/Tag out, CPR/First Aid, Emergency Preparation, PPE, and maintained OSHA compliance.
  • Responsible for all safety related training and documentation.
  • Helped to reduced recordable accident and lost time rate by 80% during 2006-2009.
  • Assisted in negotiating 3 successful collective bargaining agreements.
MBA: , Expected in
Elmhurst College - Elmhurst, IL
GPA: Ranking Scholar
Ranking Scholar
BS: Business Management, Expected in
Elmhurst College - Elmhurst, IL
Business Management
Development Dimensions International Certified Facilitator Certified Daimler Truck Operating System Lean Facilitator: , Expected in
- ,
AS400, book, com, computer hardware, continuous improvement, contracts, CPR, client, customer service, DC, Dimensions, direction, documentation, First Aid, IBM, inventory, ISO 9001, leadership, logistics, Microsoft Office Applications, 97, negotiations, negotiating 3, network, networking, Operating System, Oracle, packaging, pick, quality, Quality Assurance, retail, RFP, safety, sales, SAP, Six Sigma, strategic, training programs, transportation, View, warehousing

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  • Elmhurst College
  • Elmhurst College

Job Titles Held:

  • Director of Distribution
  • Director of Operations
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  • MBA
  • BS
  • Development Dimensions International Certified Facilitator Certified Daimler Truck Operating System Lean Facilitator

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