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Dining Manager Resume Example

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DINING MANAGER
Summary
Skills

On the spot decision making.

Ability to manage multiple areas simultaneously.

Experience
Wesley Enhanced Living Communities | Philadelphia, PennsylvaniaDining Manager12/2019 - Current
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Oversaw hiring, training and development of kitchen employees.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
Chili's Bar And Grill | Philadelphia, PA - PennsylvaniaRestaurant Manager01/2017 - 12/2019
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Ensured proper cleanliness was maintained in all areas of bar and front of house.
  • Developed and maintained exceptional customer service standards.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
McDonald's | Philadelphia, PA - PennsylvaniaGeneral Manager02/2008 - 01/2017
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Designed sales and service strategies to improve revenue and retention.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Analyzed product costs, schedules, [Type] and [Type] to drive business decisions.
  • Collaborated with [Number]-person team to effectively manage $[Number] annual marketing budget.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using [Skill] and [Skill].
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Improved productivity metrics by [Number]% through sales forecasting, resource allocation and managing scheduled labor.
  • Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
Peidmont Airlines (US Airways Express) | Philadelphia, PennsylvaniaLead Ramp Agent05/2006 - 02/2008
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
  • Safely operated all necessary equipment in work area such as [Equipment] and [Equipment].
  • Unloaded cargo with [Equipment], maintaining clean, safe and organized warehouse areas.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times.
  • Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
Education and Training
John W Hallahan Catholic High School | Philadelphia, PAHigh School Diploma06/1998
Hamburger University | Oakbrook,IlBachelor of Arts in Restaurant Operations And Leadership09/2010
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Resume Overview

Companies Worked For:

  • Wesley Enhanced Living Communities
  • Chili's Bar And Grill
  • McDonald's
  • Peidmont Airlines (US Airways Express)

School Attended

  • John W Hallahan Catholic High School
  • Hamburger University

Job Titles Held:

  • Dining Manager
  • Restaurant Manager
  • General Manager
  • Lead Ramp Agent

Degrees

  • High School Diploma
    Bachelor of Arts in Restaurant Operations And Leadership

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