dining associate resume example with 2+ years of experience
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Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Technologically-savvy Remote Customer Service Representative with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
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- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Monitored inventory to keep adequate stock of food items and supplies.
- Received food orders from individuals and explained offerings.
- Acquired new skills to support team and further accommodate customer needs.
- Washed, peeled, cut and measured recipe ingredients.
- Resolved customer concerns and relayed relevant information to supervisor.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Prepared large batches food according to standard recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Distributed supplies, utensils and portable equipment.
- Completed prepping, cleaning and other kitchen duties to support cooks.
- Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
- Inspected items received for damage or other issues.
- Operated tracking scanners to update and maintain accurate inventory information.
- Broke down and discarded empty packaging and boxes after stocking products.
- Added incoming items to inventory using company software.
- Reviewed sales promotion information and plan-o-grams to follow for product display.
- Moved items to designated warehouse areas.
- Unloaded goods using hand trucks or other equipment to receive merchandise.
- Arranged product on shelves following merchandising guidelines.
- Stocked merchandise by UPC codes and read labels to match.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming telephone calls to provide store, products and services information.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Organized client contracts, records, reports and agendas to strengthen traceability.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Audited customer account information to identify issues and develop solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Exceeded company productivity standards on consistent basis.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Consulted with customers to resolve service and billing issues.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Educated customers on special pricing opportunities and company offerings.
Theodore High School - Theodore, AL
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
- Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
- Sales - Consistently generated additional revenue through skilled sales techniques.
- Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Member, Alumni Association
- Member, Small Business Association (2008 - present)
- National Customer Service Association
- Sales and Marketing Professional Association
- Customer Service Institute of America
- Indeed
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Resume Overview
School Attended
- Theodore High School
Job Titles Held:
- Dining Associate
- Stocking Associate
- Customer Service Representative
- Customer Service Representative
Degrees
- High School Diploma
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