Proven skills in increasing customer engagement and business visibility in online searches through successful SEO approaches. Experienced in customer and tech support as well as developing marketing initiatives, increasing business success and boost sales. Excellent analytical, organizational and decision-making abilities.
Skills
Event networking
Revenue Generation
Strategic Planning
Social media activities
Web analytics
Project Management
Marketing Strategies
Communication and writing skills
Prospecting customers
Keyword optimization
SEM trend knowledge
Business Operations
Project Organization
Customer Service
Problem Resolution
Communications
Multi-line phone talent
Strategic sales knowledge
CRM
Receiving support
Data Entry
Professional telephone demeanor
Shipping procedures understanding
Sales expertise
Work History
01/2018 to Current
Digital Marketing ConsultantReachlocal – Denver, CO,
Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement.
Maintained expert-level content creation in digital platforms such as Facebook and Instagram platforms.
Discussed SEO needs and optimized strategies for short- and long-term campaigns.
Spearheaded client meetings to determine project needs and professional requirements and identify correct course of action enhance client success.
Provided digital marketing solutions to Localbusinesses specifically restaurants.
Produced and submitted weekly reports outlining progress against KPI objectives.
Built, implemented and updated effective SEO strategies.
Maintained continuous check on Engagement and vanity metrics, optimizing and enhancing campaigns based on current trend data.
Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placement bids and landing pages.
06/2016 to 01/2018
Digital MarketerPalantir Technologies – Seattle, WA,
Identified growth opportunities and developed initiatives to increase market share.
Prepare detailed campaign reports and digital marketing strategies, communicating key findings to senior management.
Collaborated with internal departments to build digital experiences and achieve marketing goals.
Drove email acquisition and marketing campaigns to support key business initiatives across account management, new business development and customer experience.
Measured and report performance of all digital marketing campaigns, and assessed against ROI and KPIs.
Increased customer acquisition and ROI through continuous optimization, testing and experimenting with ad creative work, bid strategies, audience targeting and placements.
Employed web analytics to evaluate campaign success and identify opportunities and key performance trends.
Managed marketing campaigns to cultivate brand awareness and drive website traffic.
Monitored and optimized advertising campaigns using Google, Facebook and Bing.
Executed all digital marketing initiatives, including eCommerce marketing strategy, SEO and SEM and social media content.
Built, implemented and updated effective SEO strategies.
Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placement bids and landing pages.
Monitored social media and online sources for industry trends.
Maintained excellent attendance record, consistently arriving to work on time.
04/2010 to 05/2016
Content CreatorMaricopa County, Arizona – Phoenix, AZ,
Wrote content and uploaded it to client's content management system.
Increased website and social media traffic by 300% by creating dynamic graphics and pieces.
Applied current editing and photography tools to tell great stories.
Posted daily on twice social media sites.
Develop original content through social listening and independent sources.
Strengthened content through proofreading and editing.
Designed fliers to promote events and company updates.
Conducted extensive research to provide factual statistics for articles, blogs and landing pages.
Utilized WordPress to upload content, images and pages.
Employed site manager tools to publish content and maintain professional looking web pages.
Rewrote and reorganized site content to better position products and services.
Generated multiple daily new blog posts by monitoring industry news and cultivating sources.
Maintained strict budgetary and scheduling guidelines to satisfy customers with high-quality, targeted designs.
Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
Strengthened company brand and identity by creating distinctive website and logo.
Designed, implemented and monitored web pages and sites for continuous improvement.
Conducted unit testing to deliver optimal browser functionality.
10/2008 to 10/2009
Customer Service Subject Matter ExpertWells Fargo – Winchester, VA,
Investigated and resolved customer inquiries and complaints quickly.
Cross-trained and backed up other customer service managers.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Educated customers about billing, payment processing and support policies and procedures.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Handled high-volume paperwork and collaborated with retention department to resolve invoicing and shipping problems.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Provided primary customer support to internal and external customers in fast-paced environment.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Optimized customer support by establishing collaborative service environment.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Met all customer call guidelines including service levels, handle time and productivity.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
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