Digital Consultant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Results-focused Software professional with strength in Product Analysis and Execution, delivering features to ensure Customer satisfaction is achieved every step of the way. Proactive leader with strengths in communication, organization and collaboration. Proficient in leveraging Product and System architecture knowledge to promote solid features to utmost customer satisfaction. Quick to Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Ability to thrive in team-based or individually motivated settings. Highly organized, proactive with a team -oriented mindset.

  • Reports and documentation
  • Content management system
  • Software troubleshooting
  • Project analysis
  • Quality assurance
  • Event planning and execution
  • Business development
  • Product Launch
  • Teambuilding
  • Customer service
Digital Consultant, 06/2019 to Current
World Wide TechnologyDayton, OH,
  • Partner with cross-functional leaders to define business case, roadmap/feature requests, effective prioritization and schedule for new product development as well as sustaining projects.
  • Drive product features into production through Agile scrum methodology.
  • Hands on experience with providing input into Program Increment Planning (PI), Backlog prioritization, Roadmap creation for products within the Wells Fargo Digital Experience.
  • Procure feedback for the product through Usability study sessions.
  • Collaborate with the UI DXD teams to ensure the product design supports the vision of making customer experience more meaningful.
  • Assisted with development, configuration and testing of applications, verifying compliance with SHRP standards.
  • Hands on experience with documentation of Business Requirements includes Use Cases, Business Domain models, Business Rules, UI specifications, Metrics tracking.
  • Provide input and structure to the Business Process Management Architect to be able to identify critical points and handoffs for the Digital customer experience flow process.
  • Work with Technology (Development and QA partners) to successfully implement prioritized product features using Agile/Scrum methodologies.
QA Team Lead, 07/2012 to Current
Texas Capital Bancshares, Inc.Austin, TX,
  • Worked extensively on successfully delivering well tested projects for Digital Banking Accounts, Payments, Servicing , Customer Support and Innovation platform within the bank.
  • Hands on experience delivering multiple features/projects within a release with Agile/ Waterfall methodology.
  • Documented Test Plans, Test Strategy, Final Test Results Summary, Requirement Traceability and Sizing Estimation on various efforts
  • Extensive experience with Forecasting resources for various projects and Offshore Resource Management.
  • Hands on Experience with Device Testing and procurement.
  • Worked on features that were tested using the Business Driven Development (BDD) approach.
  • Hands on JIRA experience to track QA User Stories, Spikes, Defects, Dashboards in JIRA for Sprint scope.
  • Created Visio diagrams in the past for explaining flows to QA Testers to help them with complex Business process/flows.
  • Extensive experience with Data Management and thorough understanding of various products available within the bank.
  • Hands on experience with Hogan Mainframe system.
  • Through knowledge of the system architecture for various products.
  • Detailed understanding of the Business flows and impact to the underlying systems and API calls.
QA Project Manager, 03/2012 to 07/2012
Lonza Group AgRochester, NY,
  • Worked on release projects to identify if they had secured SOX support.

• Participated in the RM meetings and ensured all projects were aware of this new initiative.

• Identified ALM/Quality Center as a mechanism to track which field can be utilized to capture SOX impacted Test Cases.

• Prepared weekly QA reports using the Business Objects tool and sent them to the Platform RM’s to report of the SOX support findings.

• Worked with the SOX team to help provide them with the required information from release project perspective.

• Ensured each RM identified themselves as SOX dependent or independent for their platform applications.

• Prepared Presentations to report the day to day progress on the same.

• Prepared ALM/Quality Center to allow all projects to participate in the ERMO releases.

• Managed and Participated in the Period Close effort hosted by the ERMO group.

Systems QA Analyst - Contractor, 11/2008 to 11/2011
Wells FagoCity, STATE,
  • As a QA Analyst and Lead Analyst worked on multiple projects mentioned above.
  • Participated in the Project Kick off meetings and Business requirements reviews
  • Performed manual testing e.g.Regression, and System Black Box.
  • Responsible to prepare Test Planning documents like QA Kickoff, QA Test Strategy, and QA Test Plan, Data Requests for assigned projects.
  • Provide timely help and support to Automation test team for Test Scripts review and query resolution for scripts that are turned over to Automation.
  • Participated and supported Regression Scrum meetings and provided timely resolution on issues.
  • Performed Ambiguity Reviews for Business Requirements and Use Case documents and document resolutions on the same.
  • Hands on experience with the Mainframe system Hogan.
  • Responsible to handover Test Cases after careful evaluation for Automation/Regression.
  • Provided support for Test Cases to move from Manual to Regression suite.
  • Worked with off-shore QA resources and provided assistance during Test cycles.’
Education and Training
MBA: , Expected in 01/2002
Goa University - India,
  • Certified Scrum Master, Scrum Alliance - 2019

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Resume Strength

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Resume Overview

School Attended
  • Goa University
Job Titles Held:
  • Digital Consultant
  • QA Team Lead
  • QA Project Manager
  • Systems QA Analyst - Contractor
  • MBA