Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a successful team.

Multilingual and fluent in English and Spanish offering solid comprehension of cultural diversity.

  • Bilingual
  • Relationship development
  • Project organization
  • MS Office
  • Administrative support
  • Planning and coordination
  • Problem resolution
  • Team building
  • Operational improvement
  • Customer service
10/2018 to 01/2020 Detailer Rainier Dodge | Olympia, WA,
  • Managed order processing and inventory logging to achieve efficient and functioning workplace.
  • Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • Inspected vehicles prior to service and immediately afterwards to make sure there was no damage.
  • Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing.
  • Used steam cleaning equipment to remove dirt from engine and engine compartment.
  • Provided on-site detailing services to clientele at worksite locations.
06/2016 to 06/2018 Customer Service Representative Team Lead Voya | Livermore, CA,
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Escalated issues to correct individuals when typical procedures did not achieve resolution.
  • Implemented company processes to effectively resolve customer service issues.
  • Answered 20-75+ inbound calls per day and directed to designated individuals or departments.
  • Answered 20-75 daily phone calls to resolve installation/startup customer issues efficiently.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Set up and activated customer accounts.
  • Translated services for 10-30 person team to serve English and Spanish speaking customer needs.
01/2012 to 12/2014 Licensed Cosmetologist Soothe | Kentfield, CA,
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Collected payment from customers and scheduled next appointments.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Met with new clients for consultations
  • Maintained relationships with long-term clients while handling up to 5-10 walk-in appointments daily.
  • Scheduled 10-20 daily client appointments
  • Recommended styles and treatments based on clients' needs and appearances.
  • Performed basic bookkeeping needs such as filing and maintaining over 75 clients' records.
08/1999 to 08/2007 Military Police Officer United States Army | City, STATE,
  • Exceeded specific team goals and resolved issues in a timely manner.
  • Received an implemented garrison and combat training.
  • Elevated operations by resolving all issues promptly and professionally.
  • Delivered security on immediate response basis, which greatly reduced minimum risk.
  • Maintained 100% rating on all safety protocols.
  • Processed prisoners of war and captured documents.
  • Developed top training initiatives for combat preparation.
  • Managed receipt, storage and issue of ammunition processes.
  • Conducted police operations around-the-clock, including law enforcement, criminal investigations, safety protocols and civil disturbances.
  • Completed multiple patrols of assigned areas within operations areas.
  • Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
  • Executed on-time project management of complex issues for senior leadership.
  • Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
  • Conducted training simulations to prepare for combat and emergency situations.
  • Monitored and investigated suspicious persons and situations and unusual activities.
  • Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
  • Enforced military laws and regulations.
  • Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
Education and Training
Expected in 12/2007 Cosmetology License | Hair/skin/nails Central Texas College, Killeen, TX GPA:
Expected in | Liberal Arts And General Studies South Plains College, Levelland, TX GPA:

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Resume Overview

School Attended

  • Central Texas College
  • South Plains College

Job Titles Held:

  • Detailer
  • Customer Service Representative Team Lead
  • Licensed Cosmetologist
  • Military Police Officer


  • Cosmetology License
  • Some College (No Degree)

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