Detailer Resume Example
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DETAILER
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a successful team.
Multilingual and fluent in English and Spanish offering solid comprehension of cultural diversity.
Skills
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Experience
10/2018 to 01/2020
DetailerRainier Dodge － Olympia , WA
- Managed order processing and inventory logging to achieve efficient and functioning workplace.
- Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
- Inspected vehicles prior to service and immediately afterwards to make sure there was no damage.
- Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Provided on-site detailing services to clientele at worksite locations.
06/2016 to 06/2018
Customer Service Representative Team LeadVoya － Livermore , CA
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Implemented company processes to effectively resolve customer service issues.
- Answered 20-75+ inbound calls per day and directed to designated individuals or departments.
- Answered 20-75 daily phone calls to resolve installation/startup customer issues efficiently.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- Set up and activated customer accounts.
- Translated services for 10-30 person team to serve English and Spanish speaking customer needs.
01/2012 to 12/2014
Licensed CosmetologistSoothe － Kentfield , CA
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Collected payment from customers and scheduled next appointments.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Kept notes listing preferences and services provided to clients for quick reference.
- Met with new clients for consultations
- Maintained relationships with long-term clients while handling up to 5-10 walk-in appointments daily.
- Scheduled 10-20 daily client appointments
- Recommended styles and treatments based on clients' needs and appearances.
- Performed basic bookkeeping needs such as filing and maintaining over 75 clients' records.
08/1999 to 08/2007
Military Police OfficerUnited States Army － City , STATE
- Exceeded specific team goals and resolved issues in a timely manner.
- Received an implemented garrison and combat training.
- Elevated operations by resolving all issues promptly and professionally.
- Delivered security on immediate response basis, which greatly reduced minimum risk.
- Maintained 100% rating on all safety protocols.
- Processed prisoners of war and captured documents.
- Developed top training initiatives for combat preparation.
- Managed receipt, storage and issue of ammunition processes.
- Conducted police operations around-the-clock, including law enforcement, criminal investigations, safety protocols and civil disturbances.
- Completed multiple patrols of assigned areas within operations areas.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Executed on-time project management of complex issues for senior leadership.
- Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
- Conducted training simulations to prepare for combat and emergency situations.
- Monitored and investigated suspicious persons and situations and unusual activities.
- Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
- Enforced military laws and regulations.
- Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
Education and Training
12/2007
Cosmetology License : Hair/skin/nailsCentral Texas College － City, State
Some College (No Degree): Liberal Arts And General StudiesSouth Plains College － City, State
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School Attended
- Central Texas College
- South Plains College
Job Titles Held:
- Detailer
- Customer Service Representative Team Lead
- Licensed Cosmetologist
- Military Police Officer
Degrees
- Cosmetology License : Hair/skin/nails
Some College (No Degree) : Liberal Arts And General Studies
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