Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a successful team.
Multilingual and fluent in English and Spanish offering solid comprehension of cultural diversity.
Skills
Bilingual
Relationship development
Project organization
MS Office
Administrative support
Planning and coordination
Problem resolution
Team building
Operational improvement
Customer service
Experience
10/2018 to 01/2020DetailerRainier Dodge | Olympia, WA,
Managed order processing and inventory logging to achieve efficient and functioning workplace.
Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
Inspected vehicles prior to service and immediately afterwards to make sure there was no damage.
Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing.
Used steam cleaning equipment to remove dirt from engine and engine compartment.
Provided on-site detailing services to clientele at worksite locations.
06/2016 to 06/2018Customer Service Representative Team LeadVoya | Livermore, CA,
Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
Escalated issues to correct individuals when typical procedures did not achieve resolution.
Implemented company processes to effectively resolve customer service issues.
Answered 20-75+ inbound calls per day and directed to designated individuals or departments.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Set up and activated customer accounts.
Translated services for 10-30 person team to serve English and Spanish speaking customer needs.
01/2012 to 12/2014Licensed CosmetologistSoothe | Kentfield, CA,
Fostered clean and sanitary work environment to protect customers and staff from infection.
Collected payment from customers and scheduled next appointments.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Kept notes listing preferences and services provided to clients for quick reference.
Met with new clients for consultations
Maintained relationships with long-term clients while handling up to 5-10 walk-in appointments daily.
Scheduled 10-20 daily client appointments
Recommended styles and treatments based on clients' needs and appearances.
Performed basic bookkeeping needs such as filing and maintaining over 75 clients' records.
08/1999 to 08/2007Military Police OfficerUnited States Army | City, STATE,
Exceeded specific team goals and resolved issues in a timely manner.
Received an implemented garrison and combat training.
Elevated operations by resolving all issues promptly and professionally.
Delivered security on immediate response basis, which greatly reduced minimum risk.
Maintained 100% rating on all safety protocols.
Processed prisoners of war and captured documents.
Developed top training initiatives for combat preparation.
Managed receipt, storage and issue of ammunition processes.
Conducted police operations around-the-clock, including law enforcement, criminal investigations, safety protocols and civil disturbances.
Completed multiple patrols of assigned areas within operations areas.
Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
Executed on-time project management of complex issues for senior leadership.
Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
Conducted training simulations to prepare for combat and emergency situations.
Monitored and investigated suspicious persons and situations and unusual activities.
Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
Enforced military laws and regulations.
Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
Education and Training
Expected in 12/2007Cosmetology License | Hair/skin/nailsCentral Texas College, Killeen, TXGPA:
Expected in | Liberal Arts And General StudiesSouth Plains College, Levelland, TXGPA:
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