Detail As Program Analyst My Va North Atlantic District Veterans Experience Office Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Strong reputation for leading change in both the Federal and public sector. Experienced in independently embedding new roles within an organization and building a cohesive team of varied stakeholders. Skilled communicator both in writing and orally and trusted for accuracy and dependability. Highly regarded as Veteran advocate. Strong desire to improve the care and dependability of the VA for Veterans and their families. Secret Security clearance.

  • Registered Nurse-State of Virginia
  • CCM (Certified Case Manager) attained August 2013
  • CRRN (Certified Rehab Registered Nurse) attained June 2010
  • CCNS-BC (Certified Clinical Nurse Specialist-Board Certified) attained June 2010
  • ACLS (Advanced Cardiac Life Support) Instructor renewed December 2014
  • CEN (Certified Emergency Nurse) renewed January 31, 2013
  • BCLS (Basic Cardiac Life Support) renewed May 2014
  • TNCC (Trauma Nurse Care Coordinator) attained January 2013 Instructor Potential

Skill Highlights
  • Policy and program development
  • Talent for leading diverse teams and innovations
  • Veteran-centric care delivery
  • Data analysis and outcome measures utilization
  • Emergency Management expertise
  • Lean 6 Sigma, Human-Centered Design, and Process/Quality Improvement training
  • Skilled in community health care and Federal health care
  • Recognized for mentorship and education skills

    Education and Training
    Duke University Durham, NC Expected in May 2015 Doctorate in Nursing Practice : Quality Improvement - GPA :

    Developed a Capstone Project for the recognition and integration of Veterans who presented to a community Emergency Department for care. Presented the findings as an invited speaker at national conferences and as an author in the Journal of Emergency Nursing. Utilized knowledge of quantitative methods for evaluating health care practices, financial management and budget planning, data driven health care improvement, effective leadership, evidence based practice implementation and evaluation, and health systems transformation.

    Sigma Theta Tau Honor Society for Nurses.

    George Mason University Fairfax, VA Expected in May 2003 MSN : Nursing-Advanced Practice - GPA :

    Clinical Specialist focus with emphasis in emergency nursing. Trained in statistics, data analysis, and outcome measures.

    Sigma Theta Tau Honor Society for Nurses.

    Post Master's education:

    •Nursing 757 Nursing Research and Biostatistics I-George Mason University-completed May 2011

    •Certificate from Uniformed Services University in Public Health Informatics-May 2010-3 credit course

    •Advanced Pharmacology-George Mason University Spring 2005

    William Paterson University Wayne, NJ Expected in BSN : Nursing - GPA :
    Professional Experience
    Department Of Veterans Affairs - Detail as Program Analyst My VA/North Atlantic District Veterans Experience Office
    City, STATE, 08/2015 - Current
    • Facilitated the roll out of the new My VA initiative and Veterans Experience Office for the North Atlantic District.
    • Maintained 17 post 9/11 Veterans as clients while detailed to the MY VA team.
    • Trained in Human-Centered Design September 2015.
    • Selected to serve on the VA Quadrennial Strategic Planning Process committee for 2024.
    Department Of Veterans Affairs - Federal Recovery Coordinator
    City, STATE, 06/2011 - Current
    • Strong advocate for the recovery, rehabilitation and reintegration of severely injured, ill or wounded post 9/11 service members and Veterans.
    • Tasked to assist in the exploration and development of community Veteran engagement councils and helped to develop the initial Toolkit for establishing My VA community engagement boards.
    • Crossed all silos in the VA and DoD to ensure best quality practices for active duty and Veterans.
    • Oversight provided to as many as 57 clients at one time.
    • Worked under the Secretary of Veterans Affairs at a national level with VBA, VHA, NCA, DoD and community stakeholders to advocate for Veteran-centric care.
    • Communicated orally and in writing along the continuum of care the needs of the Veteran and his/her family and often called on to address the ability to care for Veterans to senior federal oversight leaders.
    • Addressed difficult issues and built understanding and collaboration of all parties.
    • Delivered Veteran-centric care, had "0" complaints from any of the active duty or Veterans in my care or their families.
    • Developed a Federal Individualized Recovery Plan with input from the multidisciplinary heath care team to meet the VA and DoD's strategic goals for the most severely wounded, ill or injured post 9/11 Veterans.
    • Independently collaborated as a consultant to the Marine Corps Wounded Warrior Regiment regarding VA care and provided education and resources regarding VA services. Facilitated common ground and understanding between the Marine Corps and VA.
    • Served on a national TBI Council.
    • Consistently received Outstanding rating and appreciation letters from the Marine Corps and Federal Recovery Program leadership.
    • Produced 2 issue briefs that were moved to the SES level regarding post 9/11 care to Veterans.
    • Orchestrated interdisciplinary care through close collaboration with all medical services, Military and Veteran services.
    Department Of Veterans Affairs - Polytrauma Rehab Nurse Liaison
    City, STATE, 01/2008 - 06/2011
    • Implemented and operated independently in a newly created role, the VA/DoD Polytrauma Rehab Nurse Liaison, at National Naval Medical Center in February 2008 as part of a mandate of the Dole-Shalala commission's findings.
    • Addressed gaps in care and the ability to care for post 9/11 Veterans to congressional delegations, military leadership, VA leadership, and GAO.
    • Implemented and adapted programs to address the gaps such as getting the polytrauma centers to accept complex orthopedic patients during overcapacity at Walter Reed, instituting VTC processes for transitioning clients, and accessing medical records.
    • Operated independently initially to build a cohesive team of diverse stakeholders to optimize the abilities of both VA and DoD to care for severely injured, ill or wounded post 9/11 service members. Accompanied military medical leaders and VA medical leaders on site visits.
    • Worked with the most severely injured from the military to facilitate family and patient understanding and trust of the VA polytrauma system of care. Part of team that established a family care map.
    • Assured that a good nursing handoff took place between the military treatment facility and the VA and set up tools for this communication in the electronic charting system.
    • Received an Innovation Award from VA Department of Nursing Services for creating and collaborating on an electronic communication tool between the VA and Department of Defense.
    • Requested to serve on task force groups addressing family needs, polytrauma care, TBI and amputee needs of the nation's OEF/OIF/OND service members.
    • Recognized for serving as consistent patient advocate while communicating compassionately and effectively with patients, families, and caregivers to facilitate outstanding level of care and service.
    • Integral part of multi-disciplinary team meetings at DoD health care facilities and also represented the VA at DoD Nurse Executive Council meetings.
    Virginia Hospital Center - Clinical Specialist/Educator/Staff Nurse/Charge Nurse
    City, STATE, 06/1998 - Current
    • Responsible for the training, education and operations of a 65,000 patients/year Emergency Department. Participated in developing the annual budget for the department.
    • First clinical specialist in the Emergency Department. Developed the role used as a model throughout the hospital.
    • Produced an orientation manual for nurses and ED Techs. Oriented as many as 14 new grads at one time which was cited as a model for the rest of the hospital. Advocated and achieved a 16 week orientation for new nurses.
    • Established reputation for nursing excellence, excelling as receptive team member and forging superior relationships with leadership, staff and patients.
    • Developed a preceptor course for the hospital.
    • Had certification in BCLS, ACLS, PALS, TNCC, NRP, Emergency Management training and attained my CEN.
    • In charge on 9/11/2001 and treated 47 survivors from the Pentagon.
    • Aftermath of 9/11 included the development and implementation of projected responses to SARS, smallpox, anthrax, and disaster preparedness training.
    • Part of team that developed and implemented a disaster preparedness manual. Served on community councils for disaster planning and drilled with the Pentagon and Arlington County.
    • Headed the implementation of ESI (Emergency Severity Index) triage and participated, evaluated and adjusted all process improvements in the ED.
    • Achieved 95% patient satisfaction and met Center for Medicare and Medicaid Services quality measures every time. Passed all Joint Commission visits.
    • Selected to attend the Studer conference to be a change agent for patient satisfaction.
    • Achieved the Clinical Excellence award in Nursing
    • Finalist for the Nursing Spectrum Mentoring award-selected for this award due to my ability to train and coach nurses through both lecture, mentoring, and on line computer courses to help new nurses critically think in an ED setting.
    • Oversaw and implemented the transition from a 16 bed ED to a 26 bed ED and 8 bed Express Care
    • Contributing editor to AACN Procedure Manual for Critical Care.
    • Responsible for evaluation, supervision, and coaching of approximately 100 diverse staff/team members.
    • Trained in Lean 6 Sigma, achieved green belt level for health care.
    • Taught ACLS (Advanced Cardiac Life Support), PALS Pediatric Advanced Life Support), and the critical care course.
    • Left the clinical specialist position in January 2008 and asked to come back in April 2008 for as many hours as I could provide as they felt I was a major influence in the ED's ability to retain nurses.

    Community Integration of Veterans

    Process Improvement:

    • November 2015-Lead author on article selected to be published in the Journal of Emergency Nursing: A Quality Improvement Initiative for Designing and Implementing a Military Service Screening Tool for a Community Emergency Department;

    Expertise in health care:

    • Contributing editor to AACN Procedure Manual for Critical Care
    • May 6, 2015 -Panel speaker at Polytrauma Annual Conference on Rehabilitation of the Severely Wounded
    • September 2013 Speaker at national, annual conference of the Emergency Nurses Association-Visible and Invisible Injury Patterns of post 9/11 Veterans, asked to repeat this for the Northern Virginia Emergency Association conference in April 2013 and in May 2013 at Virginia Hospital Center's Annual Emergency Department Conference
    • October 2011 Poster Presentation at ARN conference on Communication Along the Continuum of Care for the Polytrauma Injured Service Member
    • May 2004-Virginia Hospital Center Excellence in Clinical Practice award


    • September 2009 Innovation Award from VA Department of Nursing Services for collaborating on an electronic SBAR between the VA and Department of Defense

    Team Building:

    • May 2006 Nursing Spectrum Mentor Award finalist

    Community Involvement

    • Virginia Hospital Center Medical Brigade Planning Committee 2003-2010, completed 7 medical missions to Honduras where I was responsible for management of the pharmacy that treated approximately 9,000 Hondurans in a week
    • Army 10 miler 2003-2014

    Professional Organizations

    • Emergency Nurses Association


    • January 2016-President of the Northern Virginia Emergency Nurses Association

    Military and Veterans

    Process Improvement

    Emergency Medicine

    Outcomes driven utilizing financial and data analysis





    Strategic Planning

    Lean 6 Sigma

    Human-centered design

    Team building

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    Resume Overview

    School Attended
    • Duke University
    • George Mason University
    • William Paterson University
    Job Titles Held:
    • Detail as Program Analyst My VA/North Atlantic District Veterans Experience Office
    • Federal Recovery Coordinator
    • Polytrauma Rehab Nurse Liaison
    • Clinical Specialist/Educator/Staff Nurse/Charge Nurse
    • Doctorate in Nursing Practice
    • MSN
    • BSN

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