Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Hospitable Restaurant Manager versed in overseeing staff and handling daily cash deposits. Generates new business through creative use of SEO and social media. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Report Creation
Report Generation
Credit Card Payment Processing
Order and Refund Processing
Creative Problem Solving
Data Entry
[Language] Fluency
Verbal and Written Communication
POS Systems and Ordering Platforms
Upbeat and Positive Personality
Calm and Professional Under Pressure
Customer Service
Issue and Complaint Resolution
Sales Expertise
Quality Control
Store Maintenance
Adaptive Team Player
Retail Metrics and Goals
Brand Promotion
Building Customer Relationships and Loyalty
Energy and Physical Stamina
Returns and Exchanges
Inventory Management
Available Nights, Weekends and Holidays
Attention to Detail
Building Customer Loyalty
Product Demonstrations
Exceeding Customer Expectations
Meeting Sales Goals
Product Knowledge
Ability to Lift 40 pounds
Basic Mathematics
Reliable and Responsible
Honest and Ethical
Detail-Oriented
Store Organization
Honest and Dependable
Goal-Driven
Cleaning and Sanitizing
Guest Services
Sales Strategies
Pricing Strategies
Policies and Procedures
Documentation and Reporting
Multitasking and Organization
Staff Supervision
Budget Control
Goal Setting
Administrative Management
Originality and Creativity
Employee Motivation
Focus and Follow-Through
Quality Assurance
Decision Making
Experience
03/2023 to Current
Delivery SpecialistFedex – Bishop, CA,
Remained calm and pleasant with customers at all times, even during tense situations.
Observed road rules, weather and road conditions and other factors to maintain safe driving record.
Promoted exemplary service to customers by keeping deliveries on time and undamaged.
Sorted packages for delivery by arranging in delivery sequence.
Created delivery routes based on destinations and timelines to maintain efficiency.
Followed company and legal requirements for deliveries, money handling and transportation.
04/2022 to 03/2023
Restaurant ManagerBethesda Country Club – Carderock, MD,
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Scheduled and directed staff in daily work assignments to maximize productivity.
Optimized profits by controlling food, beverage and labor costs.
Managed accounts payable, accounts receivable and payroll.
Created detailed reports on weekly and monthly revenues and expenses.
06/2021 to 04/2022
Front of House Staff MemberNational Express Corporation – Lubbock, TX,
Explained menu items, took orders and delivered food courses according to instruction.
Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
Greeted and talked pleasantly with customers to promote positive image for business.
Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
Followed national, state and local safety, health and sanitation guidelines to protect guests.
01/2019 to 06/2020
Customer Service RepresentativeForever New – City, STATE,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.
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