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Delivery Specialist Resume Example

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DELIVERY SPECIALIST
Summary

Hardworking and accustomed to fast-paced work environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives.

Skills
  • Proficient in Microsoft & Open Office
  • Loading and unloading goods
  • Safety protocols
  • Safe driving
  • Exemplary verbal communications
  • Product management
  • Shipping and receiving understanding
  • Office equipment proficiency
  • Clerical support
  • Courteous demeanor
Experience
Delivery Specialist|Shipt - Birmingham, AL|09/2019 - Current
  • Promoted exemplary service to customers by keeping deliveries on time and undamaged.
  • Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times.
  • Loaded and unloaded orders with care as to not damage goods.
  • No accidents while operating motor vehicle within the last 16+ years.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Implemented company standards to deliver high-quality work with exceptional customer service.
  • Worked quickly to pack orders efficiently and decrease product damage.
  • Completed pickup and shopping orders for customers across North Central Indiana.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with store personnel by being consistently professional and friendly.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Multitasked with phone apps to ensure time efficiency.
Patient Concierge|McArthur Counseling Center - Warsaw, IN|04/2018 - 02/2020
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other offices.
  • Improved patient care, safety and compliance by communicating with Nurse Practitioners and Doctors.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Rendered information to callers and drafted office letters.
  • Checked documents for proper formatting, grammar and spelling with Open Office and Microsoft programs.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled meetings with drug reps as needed.
  • Asked probing questions to determine needs and accurately input information into electronic systems.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Straightened up the waiting room so that it remained neat and organized.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Processed patient payments and scanned identification and insurance cards.
Independent Business Owner|LuLaRoe - Warsaw, IN|08/2016 - 07/2018
  • Built relationships leading to increased sales and business development opportunities.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Maintained functional and orderly building areas to meet all business needs and deliver professional appeal to customers.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.
  • Owned and managed daily operations, inventory and customer care for the entire length of the business.
  • Designed business plans to outline finances, goals, and operations.
  • Built relationships with strategic partners leading to business development opportunities.
  • Monitored industry trends and introduced new inventory to increase sales.
  • Developed and implemented strategic, social media marketing plan.
  • Managed customers, including addrtessing inquiries and applying feedback to meet their needs.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Supervised pickup and delivery schedule to monitor business and maintain accuracy rate.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Performed inspections of shipment contents, verifying accuracy against invoices.
Education and Training
Mccutcheon High School|Lafayette, IN|06/2000High School Diploma
Purdue University|West Lafayette, INBusiness Management

Attended August 2001 - May 2001

Ivy Tech Community College Of Indiana|Lafayette, INNursing

Attended for 2 years.

Was married in the fall 0f 2003 and moved to Memphis, TN for my ex-husband's career.

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Resume Overview

Companies Worked For:

  • Shipt
  • McArthur Counseling Center
  • LuLaRoe

School Attended

  • Mccutcheon High School
  • Purdue University
  • Ivy Tech Community College Of Indiana

Job Titles Held:

  • Delivery Specialist
  • Patient Concierge
  • Independent Business Owner

Degrees

  • High School Diploma
    Business Management
    Nursing

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