Delivery Specialist Resume Example
Love this resume?Build Your Own Now
DELIVERY SPECIALIST
Summary
Hardworking and accustomed to fast-paced work environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives.
Skills
|
|
Experience
Delivery Specialist|Amobee - Redwood Shores , CA|09/2019 - Current
- Promoted exemplary service to customers by keeping deliveries on time and undamaged.
- Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times.
- Loaded and unloaded orders with care as to not damage goods.
- No accidents while operating motor vehicle within the last 16+ years.
- Contacted customers prior to delivery to coordinate delivery times.
- Implemented company standards to deliver high-quality work with exceptional customer service.
- Worked quickly to pack orders efficiently and decrease product damage.
- Completed pickup and shopping orders for customers across North Central Indiana.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with store personnel by being consistently professional and friendly.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Multitasked with phone apps to ensure time efficiency.
Patient Concierge|Excela Health - Connellsville , PA|04/2018 - 02/2020
- Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other offices.
- Improved patient care, safety and compliance by communicating with Nurse Practitioners and Doctors.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Rendered information to callers and drafted office letters.
- Checked documents for proper formatting, grammar and spelling with Open Office and Microsoft programs.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled meetings with drug reps as needed.
- Asked probing questions to determine needs and accurately input information into electronic systems.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Observed strict HIPAA guidelines at all times according to company policy.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Straightened up the waiting room so that it remained neat and organized.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Processed patient payments and scanned identification and insurance cards.
Independent Business Owner|McArthur Counseling Center - City , STATE|08/2016 - 07/2018
- Built relationships leading to increased sales and business development opportunities.
- Assessed, optimized and elevated operations to target current and expected demands.
- Maintained functional and orderly building areas to meet all business needs and deliver professional appeal to customers.
- Conferred with customers to understand needs and finalize purchase orders.
- Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.
- Owned and managed daily operations, inventory and customer care for the entire length of the business.
- Designed business plans to outline finances, goals, and operations.
- Built relationships with strategic partners leading to business development opportunities.
- Monitored industry trends and introduced new inventory to increase sales.
- Developed and implemented strategic, social media marketing plan.
- Managed customers, including addrtessing inquiries and applying feedback to meet their needs.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Supervised pickup and delivery schedule to monitor business and maintain accuracy rate.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Performed inspections of shipment contents, verifying accuracy against invoices.
Education and Training
Mccutcheon High School|City, State|06/2000High School Diploma
Purdue University|City, StateBusiness Management
Attended August 2001 - May 2001
Ivy Tech Community College Of Indiana|CityNursing
Attended for 2 years.
Was married in the fall 0f 2003 and moved to Memphis, TN for my ex-husband's career.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
- Typos
Resume Overview
School Attended
- Mccutcheon High School
- Purdue University
- Ivy Tech Community College Of Indiana
Job Titles Held:
- Delivery Specialist
- Patient Concierge
- Independent Business Owner
Degrees
- High School Diploma
Business Management
Nursing
Similar Resumes
