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Delivery Specialist Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in safety regulations and procedures.

Ambitious student pursuing business degree eager to contribute developed knowledge in sales role. Skilled in face to face service and [Sales] in delivery and inbound sales settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Safety protocols
  • Two-wheeler use
  • Route planning
  • Heavy lifting
  • GPS navigation
  • Route delivery
  • Scheduling
  • Liftgate operation
  • Pallet jack and hand truck operation
  • Route management
  • Excellent sense of direction
  • Defensive driver training
  • Delivery schedules
  • Use of windows excel, PowerPoint
  • Team management
  • Use of all landscaping tools including motor powered automatic tools ( 0 turn tractor , weed eater ,hedge trimmers , other high powered tools, saw, handsaw etc).
  • Use of power tools
  • Drilling ,tapping & threading
Experience
09/2020 to Current Delivery Specialist Domino's Pizza | Lupton City, TN,
  • Cleaned and checked over vehicle after completion of all daily deliveries.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Remained calm and pleasant with customers at all times, even during tense situations.
  • Promoted exemplary service to customers by keeping deliveries on time and undamaged.
  • Monitored all delivery trips through log system using [Software].
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Delivered items to customers and presented invoices for payments.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Maintained accurate inventory of products and materials using [Software].
  • Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
  • Applied defensive driving and safety techniques to prevent accidents.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Obtained and maintained proper delivery authorization and pickup documentation.
  • Lifted freight and other objects of various shapes, sizes and weights up to 200 pounds.
  • Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times by 25%.
03/2020 to 11/2020 Maintenance Technician Autokiniton | Clio, MI,
  • Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
  • Performed performance and safety inspections on equipment and machinery to maintain operational baseline.
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Updated documentation for recordkeeping and customer use.
  • Maintained facility interior, including shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures.
  • Collaborated with [Job title] to diagnose long-term resolution, rectifying [Type] and [Type] troubleshooting issues.
  • Maintained compliance with internal and regulatory safety standards, including OSHA.
  • Inspected alarm systems and [Type] monitors to comply with fire, carbon monoxide and other safety levels.
  • Performed general maintenance on machinery and equipment to prevent malfunctions.
  • Maintained clear and safe workspace area to meet OSHA standards.
  • Applied hazard prevention procedures according to regulatory mandates, including assessing electrical appliances and connections.
  • Maintained available parts, tools and materials inventory to respond to issues.
  • Performed basic carpentry tasks, including installing shelves, hooks and closet rods to meet customer needs.
  • Operated hand and power tools to complete repairs.
  • Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
  • Resurfaced interior and exterior equipment surfaces using brushes, rollers and spray equipment.
  • Assessed system operations to identify potential areas requiring maintenance services.
10/2019 to 03/2020 Customer Service/Inside Sales Specialist Bluegreen Vacations | City, STATE,
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Generated quotes, processed payments and documented customer communications.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
  • Drove increased engagement with effective conversations and ongoing relationship management.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Produced sales documents, finalized deals and filed records.
05/2010 to 02/2020 Master Barber Elite Barbers | City, STATE,
  • Clipped and sheared hair into diverse cuts and fades for 12 customers daily.
  • Strategized future business updates and directed daily operations.
  • Updated appointment calendar and set shift schedules.
  • Increased business profits by 40% within 1 year by optimizing business operations management, improving team performance and increasing customer satisfaction.
  • Utilized diverse knowledge to style hair as requested.
  • Maximized profits and sustained operations through implementation of new sales strategies and marketing promotions.
  • Shaved 12 customers daily using standard and straight razors or clippers.
  • Restocked shelves with products, purchased new inventory and controlled loss.
  • Discussed style options and cut lengths with clients.
  • Sanitized equipment and parts and maintained work areas in neat fashion.
  • Resolved customers concerns with knowledgeable and professional approach.
  • Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Responded to customer inquiries by phone, email and in person.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Monitored, tracked and recorded client satisfaction to maintain 98% positive ratings.
  • Trained 5 stylists and assistant on layered cuts, clipper cuts and basic color application.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Examined hair texture and condition to determine appropriate treatment.
  • Colored, cut and installed extensions according to referenced photo and desired outcome.
  • Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
  • Supervised work performance to motivate and support staff.
  • Handled all incoming phone calls and scheduled appointments.
  • Conducted weekly product inventory counts and ordered new supplies.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Designed contemporary new styles for people of all ages.
  • Fielded incoming phone calls and scheduled client appointments.
Education and Training
Expected in | Business Management University Of Phoenix, Tempe, AZ GPA:
Expected in 05/2003 High School Diploma | Olympia High School, Orlando, FL GPA:

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Resume Overview

School Attended
  • University Of Phoenix
  • Olympia High School
Job Titles Held:
  • Delivery Specialist
  • Maintenance Technician
  • Customer Service/Inside Sales Specialist
  • Master Barber
Degrees
  • High School Diploma