Delivery Expert resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Experienced Delivery Expert known for excellent customer service. Consistently meets on-time metrics with courtesy and professionalism. Accurately and efficiently resolves customer issues, with a track record of reliability and driven work ethic. Honest and ethical with superior communication skills to build customer rapport. Efficient and accurate to meet deadlines and exceed customer expectations. Punctual and efficient customer service representative that brings dedicated demeanor to any job. Motivated to provide prompt, friendly and professional service at all times. Veteran with more than several years of experience providing customer satisfaction. Seasoned customer service professional competent in organization, communication and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in following regulations and procedures.

Dependable IT Help desk analyst and trainer with 1 year of helpdesk experience. Assist end-users with complex technical issues. Communicate complicated concepts clearly. Mentored new hires to assist end users and follow processes specifically outlined by the company.

  • GPS navigation
  • Route planning
  • Multitasking
  • Critical thinking
  • Collaboration
  • Issue and conflict resolution
  • Working collaboratively
  • Team management
  • Basic math
  • People skills
  • Problem resolution
  • Conflict resolution
  • Customer service
  • MS Office
  • Credit card payment processing
  • Adaptive team player
  • Shipping and receiving understanding
  • Product organization
  • High-energy attitude
  • Process optimization
  • Call center experience
  • Courteous demeanor
  • Quality control
  • Customer relations
  • System implementation
  • Retail sales customer service
  • Conflict mediation
  • Project management abilities
  • Problem-solver
  • Policy reinforcement
  • Team building
  • Leadership
  • Troubleshooting
  • Friendly, positive attitude
  • Data analysis and reporting
  • Cultural competency
  • Policy and procedure improvements
  • Listening actively
  • Skill building
  • Customer Support
06/2021 to Current
IT Help Desk Technician Ten Two Twenty Pizza Perley, MN,
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Facilitated orientation and training classes to communicate policies and procedures to new hires.
  • Managed learning experience consistent with company philosophy and company-wide strategies.
  • Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.
  • Collaborated with internal business partners to create industry-specific course content.
  • Educated, coached and mentored classes of 10-40 new hires in multiple positions.
  • Identified and communicated to management regarding areas needing additional training.
  • Devised strategies for optimizing work procedures, technical training and standard processes.
  • Tracked attendees, participation and understanding of course material.
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Implemented variety of skills to equip and enable employees to bring their best to work every day.
11/2020 to Current
Delivery Expert Vca Antech, Inc. Upland, CA,
  • Monitored all delivery trips through log system using Pulse System.
  • Inspected orders before and after delivery to guarantee customer satisfaction.
  • Promoted exemplary service to customers by keeping deliveries on time and undamaged.
  • Obtained signatures from delivery recipients.
  • Interacted with customers on phone and in-person in positive manner.
  • Verified each delivery order with information on ticket.
  • Demonstrated proficiency to operate global positioning system software
  • Delivered items to customers and presented invoices for payments.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Collected payments in cash, check and credit card.
03/2020 to 12/2021
Lead Customer Service Representative Homewood Retirement Centers Williamsport, MD,
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered customers' questions and addressed problems and complaints in-person and by phone, rectifying issues promptly.
  • Assessed customer needs and upsold products and services to maximize sales.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Trained new employees in procedures and policies in order to maximize team performance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Exceeded company productivity standards on consistent basis, handling more than the quota of each day.
01/2018 to 03/2020
Shift Manager/Key Holder Southeastern Oklahoma State University City, STATE,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Described merchandise and services to customers.
  • Recommended improvements to store procedures.
  • Operated cash register.
  • Managed store security needs as required.
  • Signed for incoming shipments in manager's absence.
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings.
  • Answered questions and resolved concerns.
08/2016 to 12/2017
Resident Assistant Company Name City, State,
  • Assisted with resolving student conflicts and disputes.
  • Responded and assisted to needs of all residents on wing.
  • Advised and assisted students on issues such as hygiene, cleanliness, nutrition and utilities.
  • Devised various programs for residents, including social, educational and recreational programs.
  • Motivated students to become involved on campus.
  • Advised peers on personal, career and academic worries.
  • Managed administrative tasks, including maintenance requests, room change process and incident reports.
  • Maintained student safety by verifying all campus rules are followed.
  • Tracked and reported clients' progress based on observations and conversations.
  • Served as positive role model for diverse group of individuals.
  • Participated in meetings and training, including person and group development.
  • Identified students' individual strengths and encouraged extra-curricular activities in areas of interest.
  • Assisted with support services, including coordination of activities and resident programming.
  • Participated in departmental, organizational and community meetings.
  • Taught independent living skills to assist individuals with such tasks as grocery shopping and other skills.
  • Mediated conflicts among residents and immediately notified supervisors or any escalated conflicts.
  • Participated in staff selection and recruitment and attended all leadership and training development opportunities.
  • Motivated clients to participate in new activities to broaden skills.
  • Used educational approach to address students about policies and behavior.
  • Assisted students as in developing interpersonal skills and individual responsibility.
  • Participated in room choosing, orientation, maintenance, room change requests and opening and closing of residence halls.
  • Established professional rapport with hall residents, building lasting relationships with people of various ages and from all cultures.
  • Advised and referred students to appropriate resources in personal, social and academic matters.
  • Assisted students in planning and meeting program service goals by organizing community service and fundraising opportunities.
  • Attended campus meetings, staff seminars, in-service training programs and workshops to learn how to increase program and skill development.
  • Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students.
  • Prepared flyers to inform students of on-campus events and meetings, posting to bulletin boards to attract attention.
Education and Training
Expected in 12/2018
Bachelor of Arts: Vocal Music
Southeastern Oklahoma State University - Durant, OK
  • Minor in Education
  • Major in Vocal Music
Expected in 05/2015
Associate of Arts: Vocal Music
Eastern Oklahoma State College - Wilburton, OK
  • Completed coursework in Computer Applications, Fundamentals of Speech and Theatre/Acting and Technical
  • Major in Vocal Music
  • Minor in Theatre

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Resume Overview

School Attended

  • Southeastern Oklahoma State University
  • Eastern Oklahoma State College

Job Titles Held:

  • IT Help Desk Technician
  • Delivery Expert
  • Lead Customer Service Representative
  • Shift Manager/Key Holder
  • Resident Assistant


  • Bachelor of Arts
  • Associate of Arts

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