Delivery Expert resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Associates: Enterprise Development, Expected in 05/2022
Rose State College - Oklahoma City, OK
High School Diploma: , Expected in 05/2012
Carl Albert High School - Oklahoma City, OK
Career Minor & Major Certificates: Masonry, Expected in 05/2012
Mid-Del Technology Center - Oklahoma City, OK

Vice President's Honor Roll - 2013

President's Honor Roll - 2014

Work History
Delivery Expert, 08/2014 to Current
EnjoyAtlanta, GA,
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Met with internal and external customers to consult on technical solutions, project planning, issue resolution and implementation assessments.
  • Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Reported customer questions, issues and complaints to management.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Interpreted maps and followed written and verbal directions.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Submitted receipts and money received from deliveries at end of each shift.
  • Completed all necessary paperwork using neat and legible handwriting.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Communicated regularly with management for delivery route details and changes.
  • Reported any suspected mechanical issues as quickly as possible.
  • Informed customers of discounts, special offers and programs to enhance customer experience.

General Labor Worker, 09/2020 to 01/2021
MckessonGlendale Heights, IL,
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
  • Performed thorough quality checks on products and materials to identify any defects.
  • Recognized and reported potential project challenges and assisted with solutions.
Electrical Apprentice, 05/2015 to 05/2016
Mister Sparky Northwest ArkansasSpringdale, AR,
  • Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
  • Repaired light fixtures, controls, switches, relays and circuit breaker panels based on detailed evaluations.
  • Read and interpreted drawings to provide wiring layouts for new installations
  • Adhered to electrical and building codes when installing and repairing electrical systems or components.
  • Diagnosed malfunctioning systems, apparatus and components and used test equipment and hand tools to locate cause of breakdowns and correct problems.
  • Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement or repair.
Customer Service Representative, 05/2012 to 05/2014
LabcorpRaleigh, NC,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Safe driving
  • Efficient route planning
  • Local area route knowledge
  • Capable of attending to multiple details at once
  • Quick & thorough comprehension of new information
  • Easily adaptable to changing requirements
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals.

Experienced driver with over 6 years of experience in delivering.

Excellent reputation for resolving problems and improving customer satisfaction.

Well-known for making and keep good relations with customers.

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Resume Overview

School Attended

  • Rose State College
  • Carl Albert High School
  • Mid-Del Technology Center

Job Titles Held:

  • Delivery Expert
  • General Labor Worker
  • Electrical Apprentice
  • Customer Service Representative


  • Associates
  • High School Diploma
  • Career Minor & Major Certificates

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