delivery expert resume example with 8+ years of experience
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Education
Expected in 05/2022 Associates | Enterprise Development Rose State College, Oklahoma City, OK
Expected in 05/2012 High School Diploma | Carl Albert High School, Oklahoma City, OK
Expected in 05/2012 Career Minor & Major Certificates | Masonry Mid-Del Technology Center, Oklahoma City, OK
Accomplishments
Vice President's Honor Roll - 2013
President's Honor Roll - 2014
Work History
08/2014 to Current Delivery Expert Enjoy | Atlanta, GA,
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Met with internal and external customers to consult on technical solutions, project planning, issue resolution and implementation assessments.
- Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Reported customer questions, issues and complaints to management.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Interpreted maps and followed written and verbal directions.
- Tracked delivery information, mileage and fuel use while on shift.
- Submitted receipts and money received from deliveries at end of each shift.
- Completed all necessary paperwork using neat and legible handwriting.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Communicated regularly with management for delivery route details and changes.
- Reported any suspected mechanical issues as quickly as possible.
- Informed customers of discounts, special offers and programs to enhance customer experience.
09/2020 to 01/2021 General Labor Worker Mckesson | Glendale Heights, IL,
- Loaded, unloaded and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Performed thorough quality checks on products and materials to identify any defects.
- Recognized and reported potential project challenges and assisted with solutions.
05/2015 to 05/2016 Electrical Apprentice Mister Sparky Northwest Arkansas | Springdale, AR,
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Repaired light fixtures, controls, switches, relays and circuit breaker panels based on detailed evaluations.
- Read and interpreted drawings to provide wiring layouts for new installations
- Adhered to electrical and building codes when installing and repairing electrical systems or components.
- Diagnosed malfunctioning systems, apparatus and components and used test equipment and hand tools to locate cause of breakdowns and correct problems.
- Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement or repair.
05/2012 to 05/2014 Customer Service Representative Labcorp | Raleigh, NC,
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Skills
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Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Experienced driver with over 6 years of experience in delivering.
Excellent reputation for resolving problems and improving customer satisfaction.
Well-known for making and keep good relations with customers.
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Resume Overview
School Attended
- Rose State College
- Carl Albert High School
- Mid-Del Technology Center
Job Titles Held:
- Delivery Expert
- General Labor Worker
- Electrical Apprentice
- Customer Service Representative
Degrees
- Associates
- High School Diploma
- Career Minor & Major Certificates
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