Intuitive professional proficient in call center operations and software. Possessing excellent organizational, communication and multitasking abilities. Ready to leverage 3 years of Customer Service and Resolve Conflict related experience to boost call center performance figures. Amicable call center professional thriving in fast-paced customer service settings. Offering exceptional strengths in The ability to multitask Possess the drive to be an entrepreneur, the strong ability to guide others, an effective listener (3 years+), training, Management, Sales, Scheduling and Inventory and knowledge of Area of expertise. Customer-centric Call Center Representative recognized for extraordinary service, swift issue resolution and exceeding established call-per-hour targets. Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service in English. Hardworking Customer Service Agent accustomed to fast-paced Reliable call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives.
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Data Entry and Maintenance
- Establishing and Maintaining Customer Relationships
- Inbound and Outbound Calling
- Patient and Empathetic
- Billing Adjustments and Refunds
- Building Customer Trust and Loyalty
- Verbal and Written Communication
Blackduck, MN, 02/2018 - Current
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained store cleanliness and sanitation through [Action] and [Action].
- Answered questions and informed customers of current sales and promotions.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Informed customers about all product lines and services offered by company.
- Delivered service and support to each customer, paving way for future business opportunities.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Answered [Number]+ inbound calls per day and directed to individuals or departments.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Philadelphia, PA, 02/2021 - 07/2021
- Built and strengthened positive relationships with students, parents and teaching staff.
- Helped students build learning and study skills to achieve educational goals.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Differentiated instruction according to student ability and skill level.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Attended and participated in department staff meetings to brainstorm ideas on [Type] issues.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Established and maintained safe play environment for children.
- Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.
- Maintained safe, clean, and organized classroom environment.
- Established positive relationships with students, parents, fellow teachers and school administrators.
City, STATE, 11/2020 - 06/2021
- Assembled finished product for shipment by packing, crating, loading and securing items.
- Restocked packaging items, including boxes, tape and fill materials from inventory.
- Inspected product on lines for conformance to predetermined quality specifications.
- Minimized waste and lag times by maintaining orderly and clean work area and equipment.
- Maintained detailed production log identifying materials used, wastage and rejects.
- Collaborated with lead operators and managers to accomplish smooth product changeovers with minimal downtime and wastage.
- Monitored machine outputs to confirm quality deliverables.
- Applied labels and transferred products to final shipping area with smooth and consistent flow focused on synchronizing operations and meeting timetables.
- Cleared machine jams to reset malfunctions for production line.
- Operated semi-automated printing, bindery and cutting machines.
- Removed finished products from machines and separated rejected items based on standard grading qualifications.
- Cleaned and removed damaged or otherwise inferior materials from supplies to prepare raw products for processing.
City, STATE, 03/2020 - 05/2021
- Maintained store cleanliness and sanitation through [Action] and [Action].
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Informed customers about all product lines and services offered by company.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Answered [Number]+ inbound calls per day and directed to individuals or departments.
- Consistently met service team sales targets and call handling quotas consistently.
- Educated clients on how to conduct transactions with convenient online solutions.
- Set up and activated customer accounts.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
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Resume Overview
School Attended
- A. C. Flora High School
Job Titles Held:
- Delivery Driver/Work From Home Agent
- Teacher
- Packing Technician
- Delivery Driver/Work From Home Agent
Degrees
- High School Diploma
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