delivery driver shipping resume example with 17+ years of experience
(555) 432-1000 - - resumesample@example.com - : - -
Strong history and solid team player with outgoing, positive demeanor and proven skills in establishing rapport and building successful relationships with customers, with clients, team members and vendors in order to provide an exceptional, knowledgeable, online experience within the retail industry. Experienced conflict resolution specialist with the ability to offer creative answers to client concerns, supply constraints, product returns, claims and shipping/logistical issues. Committed to quality with an excellent attendance record, consistently high customer satisfaction ratings and a solid work ethic.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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- Coordinated efficient merchandise loading and unloading to keep up with tight schedules. Loaded and secured packages to ensure safe delivery to destination.
- Verified over 100-300 daily deliveries against shipping instructions before delivering to customers.
- Checked in with dispatch service and updated with current location.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Delivered goods and products to customer on time and in excellent condition.
- Kept management looped in on daily activities by updating Amazon Flex and Mentor logs with information such as mileage, gas use and any special incidents.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept and studied detailed mileage and fuel reports to decrease overall fuel costs daily.
- Planned and adjusted optimal routes based on traffic and weather conditions, reducing distribution time.
- Maintained accurate logs of all deliveries.
- Logged mileage, stops, orders and carton counts for each route.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Entered customer interaction details in AWD, LP Prod,Outlook, Word to track requests, document problems and record solutions offered.
- Answers numerous emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Investigate and resolve customer inquiries. Process and record new policies and claims.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Entered and researched information onto spreadsheets to help facilitate specific sensitive information into system.
- Utilized exceptional communication to connect with customers, assess needs and present solutions and achieved 98% satisfaction rating through consistent, proactive resolutions of customer issues on first call.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Maintained accurate and current customer account data with manual forms processing and digital information updates. - Coordinated timely responses to online customer communication and researched complex issues.
- Created and updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
Identified and defused customer concerns and issues with exceptional conflict and problem resolution skills regarding products or services, investigated causes, and initiated resolutions. - Wrote and proofed online orders to reflect proper pricing and discounts.
- Answered calls, e-mails and faxes throughout day, addressing customer inquiries, solving problems and providing product information.
- Assisted in training new employees and participated in cross-training with other departments such as Loss Prevention, Lead Customer Service, Store Operator, Warehouse and Front desk roles
- Worked in Financial Markets division reviewing and updating paperwork for transfer of fixed and variable life insurance and retirement plans.
- Member of 6-person team responsible for processing transfers.
- Use of proprietary database systems for information management.
- Successfully communicated with Agents and Transfer Companies to facilitate collection of client information and transfer of funds.
- Primary point of contact for Agents and Internal Wholesalers.
- Ensured compliance with state and federal regulations concerning confidential information accuracy, privacy and security.
Kirkwood Community College - Cedar Rapids, IA
I am currently an adult learner at Kirkwood Community College as a part time student in the evenings working on receiving my AA in Liberal Arts.
I plan on transferring to the University of Iowa to complete my education once I have received my AA.
- Minoring in Visual Arts
- Awarded Dean's List : Spring 2018, Fall 2018, Spring 2019, Spring 2020
- Previously attended Kirkwood in the years: 1988-1989 and 2001-2002
Regis Catholic High School - Cedar Rapids, IA,
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Resume Overview
School Attended
- Kirkwood Community College
- Regis Catholic High School
Job Titles Held:
- Delivery Driver, Shipping
- Life Insurance Processor/Customer Service Associate
- Customer Care Specialist
- Research Annuity Specialist
Degrees
- Associate of Arts
- High School Diploma
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