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Driven Transportation Manager boasting 10-year history managing timely transit of commercial and industrial goods. Well-versed in scheduling, dispatching and routing to mitigate delays and protect drivers and clients. In-depth knowledge of transport rules and regulations.
Enthusiastic customer service worker, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of filing and organizing product and training in customer service. Motivated to learn, grow and excel in the marijuana industry.
Logical Transportation Manager with 10-year background overseeing shipment coordination. Adept at reducing shipping costs, increasing efficiency and implementing safety regulations. Assigns tasks to drivers and directs vehicle maintenance repairs. Excellent multitasking, time management, and verbal communication talents.
Energetic worker with over 20 years of successful experience in customer relations and communication with the public. Recognized consistently for performance excellence and contributions to success in the restaurant and education industries. Strengths in communication and organization backed by training in customer service, management, ownership and very basic American Sign Language.
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- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Transported food to customer locations within 45 minutesfrom when received order.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Input income and expense details into microsoft office to track business finances and address variances.
- Consulted with customers to assess needs and propose optimal loading and unloading solutions.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maintained up-to-date administrative records to monitor operational conditions.
- Managed 4 employees by supervising daily tasks.
- Applied human resources expertise to optimize hiring, training and performance.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Stocked, cleaned and disinfected habitats of 15 adult dogs and up to 21 puppy animals to protect animal health and wellbeing.
- Fed, groomed and watered 15 adult dogs and up to 21 puppy animals over 5 years for adults, and up to 16 weeks for puppies.
- Kept records of animal health, medical treatment and injections and growth progress.
- Oversaw payment, transfer and documentation for sales of 100's puppies and retired breeder dogs to new private and commercial owners.
- Increased animal health by designing detailed medication and exercise plans covering at least 12 weeks for puppies.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored social media and online sources for industry trends.
- Handled 100's calls during the five years to address customer inquiries and concerns.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Worked with new dog customers to understand needs and provide care for new puppies.
- Resolved new puppy issues, improved operations and provided exceptional client support.
- Maintained excellent attendance record, consistently arriving to work on time.
Kalamazoo Central High School - Kalamazoo, MI
I started in the food industry in 1992 as a sophomore in high school. I worked for Kalamazoo public schools as a paraprofessional substitute from 1994 until 2003, while being dual employed while working for KPS. I've been a manager for Burger King, Pizza Square, Delivery.com, My little puppy paws, and owned my own trucking company. I have even sold shoes!
I have lots of experience in customer service, organizing, keeping detailed records and customer relations.
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School Attended
- Kalamazoo Central High School
Job Titles Held:
- Delivery Driver Manager
- Owner JJS Transport LLC
- Dog Breeder Helper
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- Diploma
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