Exceptional leader talented at time-management, decision making and self-motivation. Technically-savvy with outstanding relationship building, training and presentation skills.
Skills
Team leadership
Data management
Self-motivated
Strong verbal communication
Powerful negotiator
Extremely organized
Attention to detail
Clean and neat
Time management
Punctual
High efficiency
Multitasking strength
Verbal and written communication
Work History
Delivery Driver/ Food Runner, 10/2017 - Current Excela Health – Pittsburgh, PA,
Verified each delivery against shipping instructions before delivering to customers.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Completed on-time deliveries by choosing the best and most efficient routes.
Communicated customer complaints, requests and feedback to company management.
Interpreted maps and followed written and verbal directions.
Completed all necessary paperwork using neat and legible handwriting.
Cleared tables immediately after guests left in preparation for the next party.
Answered questions from restaurant patrons regarding menu items.
Washed dishes, glasses and cutlery when the dishwashing staff became overwhelmed.
Assisted servers with table settings and beverage refills when the restaurant was busy.
Delivered food items to tables ensuring each restaurant patron received the correct order.
Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
Refilled condiments on each table when they were running low.
Provided exemplary customer service to every patron according to Panera Bread's guidelines.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Provided friendly and attentive service.
Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Resolved guest complaints quickly and efficiently.
Delivered quality service by providing a warm and welcoming environment.
Assisted co-workers whenever possible.
Effectively listened to, understood and clarified guest concerns and issues.
Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Routinely removed trash and debris from restaurant.
Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
Sorted, soaked and washed flatware.
Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
Bussed and reset tables and kept dining room and work areas clean.
Stocked and maintained cleanliness of stations.
Served beverages, breads and butter and replenished items as necessary.
Maintained clean dining room, lobby and service areas at all times.
Maintained high standards of cleanliness and sanitation.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Developed and maintained positive working relationships with others to reach business goals.
Hostess Server, 03/2015 - 01/2016 On Tap Sports Cafe - Riverchase Galleria – City, STATE,
Answered telephone calls and responded to inquiries.
Assigned patrons to tables suitable for their needs and according to rotation.
Assisted diners with obtaining food from buffet/serving table as needed.
Assisted in maintaining preparation and service areas in a sanitary condition
Set dining tables according to type of event and service standards.
Cleaned and inspected galley equipment, kitchen appliances, and work areas
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Precisely described menu items and special offerings and appropriately identified wine pairings.
Filled beverage and ice dispensers
Greeted each customer with friendly eye contact
Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
Placed clean dishes, utensils, and cooking equipment in storage areas
Spoke with patrons to ensure satisfaction with food and service
Swept and scrubbed floors
Trained new employees
Took food orders and relayed orders to kitchens or serving counters
Wiped tables and seats with dampened cloths, and replaced dirty tablecloths
Cleaned work areas, equipment, utensils, dishes, and silverware
Maintained kitchen work areas, equipment, and utensils in clean and orderly condition
Hostess, 10/2014 - 03/2015 Stix Restaurant – City, STATE,
Answered telephone calls and responded to inquiries.
Assigned patrons to tables suitable for their needs and according to rotation.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Set dining tables according to type of event and service standards.
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Greeted each customer with friendly eye contact
Spoke with patrons to ensure satisfaction with food and service
Stocked service stations with items such as ice, napkins, and straws
Swept and scrubbed floors
Trained new employees
Wiped tables and seats with dampened cloths, and replaced dirty tablecloths
Provided excellent customer service
Education
Bachelor of Science: Physical Therapy , Expected in 2020 - Jefferson State Community College - , GPA:
High School Diploma: , Expected in 2015 - Mc Adory High School - McCalla, AL GPA:
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