Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
06/2016 to 01/2020 Delivery Driver Superior Plus Energy Services | Albion, NY,
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Utilized [Type of Skill] and [Type of Skill] to promote positive relationship building with customers.
  • Promoted [Type] products at route locations, bringing in $[Amount] in additional income per month and driving acquisition goals.
  • Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
  • Drove up to [Number] miles daily using [Type] vehicle to deliver [Product or Service].
  • Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
  • Completed order forms and collected payments to keep customer accounts current.
  • Resolved customer problems and complaints effectively by [Action].
  • Entered customer orders in [Software] to document sales.
  • Reviewed over [Number] daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Notified customers of potential late deliveries, which resulted in [Number]% decrease in calls to company support line.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Successfully avoided time delivery delays by carefully planning best routes with GPS.
  • Pulled and reviewed [Number] daily customer tickets to successfully fulfill orders.
  • Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Directed efficient product loading and checked load balance to prevent on-the-road incidents.
  • Answered customer questions regarding shipments.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Safely operated and maintained heavy equipment, including forklifts, stair climbers and pallet jacks.
  • Operated delivery vehicles [Number] days per week, averaging [Number] miles on road and [Number] customers served.
  • Presented customers with bills and receipts and collected $[Amount] worth of payments for goods delivered.
  • Maintained neat and professional appearance during every shift to promote positive company presence.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Went [Number] days operating motor vehicles without accident.
  • Completed daily pre-trip inspection checklist before first delivery with [Number]% accuracy rate.
01/2007 to 01/2011 Service Manager Atlantic Tractor | Waldorf, MD,
  • Hired, trained, developed and monitored performance of service department staff.
  • Established and oversaw department budgets for expenditures, materials and labor.
  • Effectively communicated and analyzed issues with customers to provide satisfactory solutions.
  • Enforced adherence to customer service standards to foster satisfaction and retention.
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Developed and monitored budgets for service department and informed dealership management of variances.
  • Oversaw service department budget and informed management of discrepancies.
  • Defined department objectives and monitored performance.
  • Model expected customer service standards to promote customer satisfaction, loyalty and retention.
  • Created employee work schedules to keep all shifts properly staffed.
  • Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
  • Resolved order discrepancies through research and [Task] to keep inventory properly stocked and alleviate possible backordered items.
  • Created written plans and obtained customer consent to proceed.
  • Reviewed inventory levels and ordered supplies to keep [Type] product in stock.
  • Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
  • Resolved customers issues by providing timely and effective solutions.
  • Communicated changes from management to inform and educate department employees.
  • Monitored employee performance through effective data analysis of efficiency and key metrics.
  • Maintained extremely low employee turnover through motivating leadership and employee support.
  • Pitched in to complete [Task] and [Task] during peak periods or employee absences.
  • Delivered continuous mentoring to [Job title]s to improve skills and potential.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
01/2004 to 01/2008 Sales Manager Evs | Burbank, CA,
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Developed and implemented new sales strategies to update product lines.
  • Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
  • Kept abreast of latest trends and recommended enhancements to enhance company product offerings.
  • Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Coached [Number] external territory managers and [Number] showroom design consultants to optimize productivity.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Devised marketing campaign, propelling new business annual profits $[Number].
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Leveraged rapport with key retail account leadership to up-sell vendor partnerships.
  • Gained market share in new sales performance through [Action] and [Action].
  • Catapulted [Product or Service] sales, resulting in $[Amount] in yearly revenue.
  • Boosted monthly sales by [Number]% and exceeded lead conversion and sales goals.
  • Managed and maintained client book of [Number] accounts and weekly sales records.
  • Planned and developed strategies to increase sales and territory.
  • Oversaw inventory purchases and sales contracts to keep records current and compliant.
Education and Training
Expected in 03/2006 BBA | Gunsmithing Penn Foster Career School, Scranton, PA GPA:
Expected in GED | Motorcycle Mechanics Institute A Div. of Universal Technical Institute, Phoenix, AZ GPA:

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Resume Overview

School Attended

  • Penn Foster Career School
  • Motorcycle Mechanics Institute A Div. of Universal Technical Institute

Job Titles Held:

  • Delivery Driver
  • Service Manager
  • Sales Manager

Degrees

  • BBA
  • GED

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