Industrious and enthusiastic individual offering a robust background encompassing problem resolution, independent decision-making and business development. Collaborative leader with dedication to promote organizational efficiency and empowering work culture. Proven strengths in coordinating and monitoring operations across various departments. Highly committed with hardworking mentality to maintain quality of services and products. Insightful experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Skills
Leadership
Customer Service & Relationship Development
Management & Business Operations
Financial/Budget Management
Organization and Time Management
Training & Development
Complex Problem Solving
Forward Thinking & Decision Making
Policies & Procedures
Computer Literacy
Fleet Management
Agile Delivery
Education
Google Career/Training ProgramCoursera Online Learning Platform, Expected in 09/2021 ā ā:Project Management - GPA:
Foundations of Project Management
Project Initiation: Starting a Successful Project
Project Planning: Putting It All Together
Project Execution: Running the Project
Agile Project Management
Capstone: Applying Project Management in the Real World
Google Career/Training Program Coursera Online Learning Platform, Expected in 06/2021 ā ā:IT Technical Support - GPA:
Technical Support Fundamentals
The Bits and Bytes of Computer Networking
Operating Systems and You: Becoming a Power User
System Administration and IT Infrastructure Services
IT Security: Defense against the digital dark arts
Fayetteville State UniversityFayetteville, NCExpected in 05/1995 ā ā:Biology/Physics - GPA:
Professional Development Completed
Hillside High SchoolDurham, NCExpected in 06/1992 ā āHigh School Diploma: - GPA:
Successful Participation in Advanced Placement Courses
Continuing Education in Biology and Physics
Certifications
Sept-2021
Project Management Professional Certification
Certificate of Excellence
Jun-2021
IT Support Professional Certification
Certificate of Excellence
Jan-2005
CLASS A CDL
Endorsements (N.C.)
-(H) Hazardous Materials (HAZMAT)
-(P) Passenger Transport
-(D) Doubles/Triples
Jun-1999
CLASS B CDL
Work History
Lineage Logistics - Delivery Driver/Expeditor Sandston, VA, 01/2021 - Current
Maintain professional image and attitude to positively represent company and help build reputation for excellent customer service
Manage product loading to keep items balanced, work efficient and secure for safe delivery
Perform walk around on delivery vehicle before beginning shift to verify correct and safe operating order
Inspect truck equipment and supplies and report problems and safety hazards to supervisors following each shift
Communicate customer complaints, requests and feedback to company management for swift resolution
Determine quickest and safest routes for delivery by using effective planning and organizational skills
Manage efficient unloading of freight, inspect merchandise and document customer concerns
Engage with dispatching team and management for open communication about delays or other delivery issues
Manage efficient unloading of freight, inspect merchandise and document customer concerns
Completed on-time deliveries by choosing best and most efficient routes
Kept and studied detailed mileage and fuel reports to track overall fuel costs
Subcontractor For Holmes Trucking Inc. - Commercial Transportation/Driver City, STATE, 03/2019 - 12/2020
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
Updated personal logs and business tracking documents accurately and according to schedule requirements
Offered outstanding service, promoting high satisfaction and cementing loyalty
Clearly communicated with dispatchers to give updated information on estimated times of arrival
Maximized load safety by balancing, securing and weighing products
Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports
Dropped and hooked trailers and changed configuration of equipment
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
TMCARRIERS (Commercial Trucking) - Owner/Operator City, STATE, 12/2005 - 03/2019
Successfully obtained Custom Critical Contract with FedEx fostering a strong professional network.
Managed day-to-day business operations
Enhanced operational efficiency and productivity by managing budgets, accounts and costs
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress
Assessed financial reports and statements regularly to update processes and operations for greater profitability
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accident in yearly revenue
Directed business operations for 2-employee company doing $280000 in yearly revenue
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