Industrious and enthusiastic individual offering a robust background encompassing problem resolution, independent decision-making and business development. Collaborative leader with dedication to promote organizational efficiency and empowering work culture. Proven strengths in coordinating and monitoring operations across various departments. Highly committed with hardworking mentality to maintain quality of services and products. Insightful experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Diplomatic in resolving internal and customer issues to maximize satisfaction.
- Leadership
- Customer Service & Relationship Development
- Management & Business Operations
- Financial/Budget Management
- Organization and Time Management
- Training & Development
- Complex Problem Solving
- Forward Thinking & Decision Making
- Policies & Procedures
- Computer Literacy
- Fleet Management
- Agile Delivery
- Foundations of Project Management
- Project Initiation: Starting a Successful Project
- Project Planning: Putting It All Together
- Project Execution: Running the Project
- Agile Project Management
- Capstone: Applying Project Management in the Real World
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
- Operating Systems and You: Becoming a Power User
- System Administration and IT Infrastructure Services
- IT Security: Defense against the digital dark arts
Professional Development Completed
- Successful Participation in Advanced Placement Courses
- Continuing Education in Biology and Physics
Sept-2021
- Project Management Professional Certification
- Certificate of Excellence
Jun-2021
- IT Support Professional Certification
- Certificate of Excellence
Jan-2005
- CLASS A CDL
Endorsements (N.C.)
-(H) Hazardous Materials (HAZMAT)
-(P) Passenger Transport
-(D) Doubles/Triples
Jun-1999
- CLASS B CDL
Sandston, VA, 01/2021 - Current
- Maintain professional image and attitude to positively represent company and help build reputation for excellent customer service
- Manage product loading to keep items balanced, work efficient and secure for safe delivery
- Perform walk around on delivery vehicle before beginning shift to verify correct and safe operating order
- Inspect truck equipment and supplies and report problems and safety hazards to supervisors following each shift
- Communicate customer complaints, requests and feedback to company management for swift resolution
- Determine quickest and safest routes for delivery by using effective planning and organizational skills
- Manage efficient unloading of freight, inspect merchandise and document customer concerns
- Engage with dispatching team and management for open communication about delays or other delivery issues
- Manage efficient unloading of freight, inspect merchandise and document customer concerns
- Completed on-time deliveries by choosing best and most efficient routes
- Kept and studied detailed mileage and fuel reports to track overall fuel costs
City, STATE, 03/2019 - 12/2020
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
- Updated personal logs and business tracking documents accurately and according to schedule requirements
- Offered outstanding service, promoting high satisfaction and cementing loyalty
- Clearly communicated with dispatchers to give updated information on estimated times of arrival
- Maximized load safety by balancing, securing and weighing products
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports
- Dropped and hooked trailers and changed configuration of equipment
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
City, STATE, 12/2005 - 03/2019
- Successfully obtained Custom Critical Contract with FedEx fostering a strong professional network.
- Managed day-to-day business operations
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress
- Assessed financial reports and statements regularly to update processes and operations for greater profitability
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accident in yearly revenue
- Directed business operations for 2-employee company doing $280000 in yearly revenue
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School Attended
- Google Career/Training Program
- Google Career/Training Program
- Fayetteville State University
- Hillside High School
Job Titles Held:
- Delivery Driver/Expeditor
- Commercial Transportation/Driver
- Owner/Operator
Degrees
- High School Diploma
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