Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Summary
Time maintenance and absolute professionalism
Skills
Critical thinking and problem solving. Teamwork and collaboration. Professionalism and strong work ethic. | Oral and written communications skills. Leadership. |
Experience
Delivery Driver, 10/2019 to 02/2020
Home Depot – Dearborn Heights, MI,
Home Depot – Dearborn Heights, MI,
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Processed payments by accepting cash, checks and credit card payments.
- Navigated and operated [Number]-foot truck to deliver [Number] deliveries per day.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Maintained safe driving habits to protect property and general public on roadways.
Shift Leader, 08/2017 to 08/2019
Res-Care, Inc. – Fort Wayne, IN,
Res-Care, Inc. – Fort Wayne, IN,
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Assisted general manager with operations game plan and company initiatives implementation.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Organized daily workflow and scheduled staff vacations for adequate coverage.
- Oversaw timely execution of promotions and marketing programs.
- Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
- Resolved customer complaints and reported issues to senior management.
- Documented receipts, employee hours and inventory movements.
- Managed and mentored [Number] staff members.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Created and improved daily operational plans, including production schedules and optimizing task flows.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Assisted with performance reviews to identify areas of improvement.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Cashier, 07/2016 to 08/2016
Goodwill Of North Georgia – Conyers, GA,
Goodwill Of North Georgia – Conyers, GA,
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned customer purchases and supported transactions to streamline sales process.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Inspected items for damage and obtained replacements for customers.
- Increased sales by suggesting specific complementary items to customers.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Cashier, 08/2014 to 06/2015
Goodwill Of North Georgia – Covington, GA,
Goodwill Of North Georgia – Covington, GA,
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned customer purchases and supported transactions to streamline sales process.
- Answered customer quests, provided store information and escorted to desired store areas.
- Assisted customers with account updates, new service additions and promotional offers.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Processed [Number] transactions per day with exceptional accuracy.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Education and Training
High School Diploma: , Expected in 07/2015
Barron Collier High School - Naples, FL
Barron Collier High School - Naples, FL
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School Attended
- Barron Collier High School
Job Titles Held:
- Delivery Driver
- Shift Leader
- Cashier
- Cashier
Degrees
- High School Diploma
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