LiveCareer-Resume

delivery driver resume example with 4 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Valid Driver's License
  • Customer Service
  • GPS Navigation
  • Problem-Solving
  • Loading and Unloading
  • Verbal and Written Communication
  • Clean Driving Record
  • Time Management
  • Documentation and Reporting
  • Payment Processing
  • Efficiency and Time Management
  • Report Generation
  • Translation and Interpretation Services
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • De-escalation Techniques
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Creative Problem Solving
  • Customer Account Management
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Store Maintenance
  • Sales Expertise
  • Retail Sales Customer Service
  • Decision Making
  • Team Building and Leadership
  • Training and Development
Experience
Delivery Driver, 05/2020 to 12/2021
UpsNew Castle, CO,
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Delivered fresh food to customers across local area.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Transported and safely delivered items to prevent damage or loss.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Kept accurate logs of all deliveries and trips.
Key Holder Leader, 09/2019 to 05/2020
Veterans Health AdministrationFort Worth, TX,
  • Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
  • Operated cash register.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Maintained store and maintained appearance.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Processed refunds for worn, damaged and broken merchandise.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Trained new team members in cash register operation, stock procedures and customer services.
Cashier, 11/2018 to 09/2019
OtgArlington, VA,
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions and offered product advice.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed refunds for worn, damaged and broken merchandise.
  • Collected payments and provided accurate change.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier Team Lead, 12/2017 to 11/2018
Toot N TotumCity, STATE,
  • Worked nights, weekends and holidays and maintained calm, pleasant demeanor.
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Maintained work area and kept cash drawer organized.
  • Built and maintained productive relationships with employees.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Counted and balanced cashier drawers.
Education and Training
High School Diploma: , Expected in 05/2019 to Christian Academy - ,
GPA:

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Resume Overview

School Attended

  • Christian Academy

Job Titles Held:

  • Delivery Driver
  • Key Holder Leader
  • Cashier
  • Cashier Team Lead

Degrees

  • High School Diploma

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