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delivery driver resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Conscientious and computer proficient employee with years of experience in cash handling and interacting with the public, pursuing employment options where a strong work ethic and exemplary customer service skills are a must.

Skills
  • Computer/Processing/Data Management skills
  • Workplace Diversity/Sexual Harassment Training through State of Ohio
  • Organizational skills
  • Conflict Resolution and Analytical skills
  • Professional Speaking skills
  • Working collaboratively and individually in fast paced environment
  • Workplace Safety Training through State of Ohio
  • Ability to bend, lift 70+ pounds and stand for extended periods of time.
  • Owns car and possesses state issued Ohio Driver's License with clean driving record.
Experience
08/2019 to Current Delivery Driver Grey Eagle Distributors | Columbia, MO,
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Notified customers of delays to decrease calls to support.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Performed deliveries throughout greater Northeast Ohio area.
  • Ran routes of up to 200 miles per day to efficiently deliver 35+ orders.
  • Worked independently and alone for 8+ hours a shift.
  • Retained valid proof of insurance and registration in vehicles.
  • Inspected and monitored delivery vehicle and performed basic maintenance.
  • Logged driving hours and fuel usage data on time to keep reports current.
02/2017 to 12/2018 Administrative Assistant Boys Town | Clarinda, IA,
  • Accepted and processed credit, debit and cash payments, making correct change from cash register. Calculated and counted change quickly. Counted and balanced cash drawers daily.
  • Use of computer in daily work to process payments, assign seating, create tickets, and correspond with the general public. Updated databases with address data, verified changes in information and maintained 100% accuracy.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Maintained business records by updating customer information.
  • Direct and daily in-person communication with the general public, often servicing the needs of several hundred customers within a 2 hour period. Answered approximately 90+ phone calls daily and pleasantly welcomed visitors to office.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Served as central point of contact for outside vendors needing to gain access to building.
  • Provided receipts to customers.
  • Operated daily office procedures independently and alone with success.
08/1986 to 01/2017 Claims Specialist Clyde | New York, NY,
  • Researched and reviewed information to determine validity of injury claims and contacted companies and customers about decisions.
  • Maintained knowledge of policies and procedures and Ohio Workers' Compensation coverage benefit levels, eligibility systems and verification processes.
  • Paid temporary total and other forms of compensation and wages to customers via computer. Utilized computer for claims management and correspondence on a daily basis.
  • Acted as intermediary between employers and customers by researching and assessing information to determine claim validity.
  • Researched coverage and premium options and supplied customers with injury and claim processing information for individual needs.
  • Oversaw regulatory and strategic initiatives to ensure accuracy of injury claims.
  • Investigated and analyzed requirements to improve timeliness of reports to customers.
  • In person contact with customers to promote Ohio Workers' Compensation policies and procedures, and also by computer, telephone and in writing.
  • Provided quality customer service to employers and claimants throughout claims process to deliver timely service to customers.
  • Delivered quality customer service to claimants throughout entire claims lifecycle to promote service times.
  • Verified details with policyholders and requested additional information.
  • Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
  • Reviewed documentation and accounts to gain full picture.
  • Determined liability, compensability and benefits due on each claim.
  • Processed 40 claims daily and expertly handled as many as [75] files with impeccable quality.
  • Processed high volumes of bodily injury claims efficiently while working in fast-paced environment.
  • Consulted with field support team, claim manager and other entities to receive support specific to assigned claim.
  • Negotiated settlements for complicated claims in accordance with actual company liability.
  • Tracked and reported on patterns of claims and repeat offenders to help eliminate Lost Time and Medical Injury claims under close supervision of more experienced claims team members.
  • Collaborated with field support team, including quality control, file review, physicians, team lead and adjusters to deliver support specific to claim assignment.
  • Processed injury claims alone and independently with success.
  • Maintained positive working relationships with fellow staff members and management.
Education and Training
Expected in 08/2000 to to Bachelor of Arts | Psychology Youngstown State University, Youngstown, OH GPA:
Expected in 06/1985 to to High School Diploma | Boardman High School, Youngstown, OH GPA:

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Resume Overview

School Attended

  • Youngstown State University
  • Boardman High School

Job Titles Held:

  • Delivery Driver
  • Administrative Assistant
  • Claims Specialist

Degrees

  • Bachelor of Arts
  • High School Diploma

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