LiveCareer-Resume

delivery driver and manager resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Sociable worker skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly work places, making personalized recommendations and managing closing duties such as counting cash drawers and restocking items to prepare for following shift.

Skills
  • Excellent sense of direction
  • Customer Service
  • Perfect attendance record
  • Time management skills
  • Menu memorization
  • Dining customer service
  • Check payment processing
  • Price memorization
  • Issue and conflict resolution
  • People skills
Experience
04/2020 to Current
Delivery Driver and Manager Lithia Motors Mission Hills, CA,
  • Located and selected merchandise to verify against delivery ticket.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Verified sales orders before loading and unloading merchandise.
  • Processed payments by accepting cash and credit card payments.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Notified customers of delays, decreasing calls to support.
  • Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
  • Answered customer questions regarding shipments.
  • Drove up to 70 miles daily using a personal vehicle to deliver pizza.
  • Resolved customer complaints and adjusted orders.
  • Changed tires and installed light bulbs.
  • Notified management of any vehicle safety concerns and issues.
  • Obtained signatures needed to complete and process all orders efficiently.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Supervised staff performing daily activities.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Performed opening and closing procedures each day.
  • Managed daily operations and processes for reservations, budgeting and forecasting.
01/2022 to 06/2022
Internet Sales Consultant Keystone Villa At Fleetwood Blandon, PA,
  • Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
  • Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
  • Scheduled solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals and service and parts purchasers.
  • Followed up with customer inquiries promptly and maximized internet lead opportunities.
  • Met or exceeded goals and objectives for online selling department.
  • Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
  • Logged all appointments and costomer information.
01/2020 to 08/2020
Server R Place Bar And Gril City, STATE,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Greeted newly seated guests quickly and efficiently.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Rearranged tables and chairs, located or rolled extra silverware and place menu's to prepare for large groups.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Processed customers' payments and provided receipts.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Checked on guests to verify satisfaction with Claire and suggested additional items to increase restaurant sales.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Education and Training
Expected in
: Music Education
Lander University - Greenwood, SC
GPA:

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Resume Overview

School Attended

  • Lander University

Job Titles Held:

  • Delivery Driver and Manager
  • Internet Sales Consultant
  • Server

Degrees

  • Some College (No Degree)

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