delivery driver resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

  • Efficiency and Time Management
  • Vehicle Safety and Maintenance
  • Communication and Interpersonal Skills
  • Inventory Management
  • Clean Driving Record
  • Delivery and Shipment Records
  • Attention to Detail
  • Route Planning
  • Customer Relationships
Work History
06/2006 to 07/2021 Delivery Driver Keystone Automotive Operations, Inc. | Orlando, FL,
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Promoted products at stops along regular route.
  • Kept detailed records of deliveries and money received from customers.
  • Assigned and recorded job Numbers for 21 jobs per shift.
  • Recorded each delivery using proper paperwork before leaving warehouse.
08/2002 to 10/2005 Branch Manager Ballston Spa National Bank | Ballston Spa, NY,
  • Gathered and reviewed customer feedback to improve operations.
  • Engaged employees in business processes with positive motivational techniques.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Maintained friendly and professional customer interactions.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs
08/2000 to 08/2002 Customer Service Representative Repay Holdings Corporation | Dallas, TX,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Recommended products to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with minimal wait times. Min of 250 calls per Shift.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
12/1999 to 07/2000 Postal Service Employee Kimpton Hotels | Miami, FL,
  • Used automated mail processing equipment to sort and collate mail.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Moved bulk containers and large parcels with forklifts.
  • Loaded and unloaded shipping containers and vehicles.
  • Sorted mail according to size, shape, and destination.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Expected in 05/1992 to to Associate of Arts | Criminal Justice Miami-Dade Community College, South Miami, FL, GPA:
Expected in 05/1990 to to Associate of Science | Business Administration And Management Miami-Dade Community College, South Miami, FL, GPA:
  • Certified Air Travel Knowledge - May 1992

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Resume Overview

School Attended

  • Miami-Dade Community College
  • Miami-Dade Community College

Job Titles Held:

  • Delivery Driver
  • Branch Manager
  • Customer Service Representative
  • Postal Service Employee


  • Associate of Arts
  • Associate of Science

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