Delivery Driver Resume Example Lowe's Companies, Inc.

DELIVERY DRIVER

Skills

Excellent customer service via verbally and written communications
Microsoft Office expert
IT support expert
Detail oriented
Fantastic work ethic
Dependable
Data entry
Works well under pressure
Dependable and reliable
Exceptional written and verbal communication skills
Courteous and polite demeanor
Time management skills
Transmitting files
Back office operations
CRM and office management software
Managing automated systems
Directing visitors
Business writing
Faxing documents
Excel spreadsheets
Human resources best practices
Report analysis
Recordkeeping and bookkeeping
Microsoft
Data entry documentation
Technologically savvy
Sensitive material handling
Inventory systems
Accounting support
Meeting planning
Managing office supplies
Records management systems
Detailed meeting minutes
Memo preparation
Coordinating program activities
10-key proficiency
PC proficient
Document retrieval

Accounting skills
Employee training and development
Advanced MS Office Suite knowledge
Proposal writing
Program file distribution
File and data retrieval systems
Problem resolution
Self-starter
Inventory control
Strong interpersonal skills
Time management
Senior leadership support
Business Planning
Dedicated team player
Spreadsheet development
Confidential document control
Information compiling
Expense reporting
Database entry
Multi-line phone systems
Strong problem solver
Report writing
Documentation and reporting
Customer service orientation
Schedule management
Operational processes
Staff motivation
QuickBooks
Phone call answering
Staff training and development
Human Resources Management (HRM)
Invoice organization
Multitasking and prioritization
Appointment scheduling
Meticulous attention to detail
Recruiting
Administer training modules

Education and Training

11/2006

GED

South-Western Career AcademyCity, State

Some College (No Degree) - Legal Studies

National Paralegal CollegeCity, State

Still actively in college via online courses

Some College (No Degree) - Business Administration

National Paralegal CollegeCity, State

I am still attending college via online courses.

Summary

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for [Industry] professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Experience

Delivery DriverLowe's Companies, Inc. | New Bern , NC01/2020 - Current

Delivered rush merchandise on tight schedules to meet customer targets.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Obtained signatures needed to complete and process all paperwork efficiently.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Loaded and unloaded merchandise at stores and vendor locations.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

Administrative AssistantKimberly-Clark Corporation | Columbus , OH05/2012 - 11/2019

Arranged domestic and international travel, hotel and transportation needs for staff.
Managed conference calls by documenting participant details and preparing audio recordings for future reference.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Managed scheduling for [Number] staff, monitoring resource allocation to provide optimal coverage and service.
Processed financial documents including contracts, expense reports and invoices.
Created and maintained spreadsheets and developed administrative and logistical reports.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers.
Guided administrative and professional staff through computer and software problems.
Liaised with board members to provide reports, status updates and presentations.
Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
Managed a team of [Number][Job title]s, including training and task delegation.
Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
Scheduled and coordinated meetings and calendars of high-level decision-makers.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Conducted thorough research using various media sources to obtain relevant data for staff requirements.
Maintained attendance records, taking note of staff vacation time, sick days and personal days.
Tracked expenses and documented records using [Software].
Assisted with administrative tasks, including filing, answering phones and [Task].
Created PowerPoint presentations used for business development.
Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
Tracked and submitted employee time sheets to accounting department for payroll processing.
Performed complex administrative management of sensitive and confidential issues.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
Facilitated troubleshooting, maintenance and updates for office systems.
Coordinated large-scale events and department activities, including venue acquisition, catering service and guest list development.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
Maintained up-to-date department organizational chart.
Coordinated meetings with other department managers and served as main liaison between department heads and executives.
Set up and maintained physical and electronic filing systems.
Planned and executed corporate meetings, lunches and special events forgroups of [Number]+ employees.
Monitored daily and weekly schedules and monthly calendar obligations for [Number][Job titles].
Liaised between internal and external stakeholders, providing updated project status and performance reports.
Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
Managed phone calls from clients when [Job Title] was unavailable and provided informative answers to questions.

Technical Support RepresentativeLutron Electronics | Philadelphia , PA05/2010 - 02/2012

Supported [Type] customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Served as level-three support escalation point for [Number]-member distributed support staff.
Responded to [Number] individual tickets every week to provide end-user support on [System] and [Software].
Updated software versions with patches and new installations to close security loopholes and protect users.
Assisted online users via live chat, web conference and phone to resolve issues related to [Software] and [Software] use and access.
Mentored other technical engineers and support professionals to provide professional development and skill enhancement.
Built and maintained successful relationships with service providers, vendors, dealers and consumers.
Assisted in technical support process refinement to improve customer service and support.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Worked with [Number] customer service supervisors to resolve [Number] customer concerns on [Timeframe] basis.
Assisted customers with [Type] and [Type] technical issues via email, live chat and telephone.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Monitored service orders to completion and closed service tickets.
Researched, resolved and followed up on [Type] and [Type] customer issues, earning [Number]-star customer review rating.
Provided real-time support to everyday users of [Product or Service].
Supported customers with online billing, access and account issues.
Maintained calm, professional demeanor when faced with high demand, high volume workloads.
Helped customers track and ship packages, responding to average of [number] calls per day.
Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Diligently followed up with customers about existing orders, informing on status and responding to questions.
Removed malware and viruses from laptops and desktop systems using specialized software.

TrainerCapita Plc. | Home , KS02/2007 - 03/2010

Created and offered additional materials to enhance training.
Documented participant attendance, engagement and progress.
Proactively identified and solved complex problems related to employee training, management and business direction.
Created successful [Type] courses based on evaluation of student needs.
Elevated team member performance while cultivating customer relationships to drive sales.
Trained and educated artists on effective sales and cross-selling techniques, product selection for individual customer needs, and [Type] application methods.
Completed frequent assessments of training materials, structure and success rates in order to enhance program.
Reduced process gaps by effectively training new hires on best practices and protocols.
Delivered instruction on broad range of topics, integrating audio-visual presentations and training materials.
Scripted, recorded and uploaded instructional videos for remote learning students.
Administered initial student assessments, evaluating [Type] and [Type] factors.
Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Created training schedules to meet hiring demands of [Type] and [Type] departments.
Explained goals and expectations required of trainees at beginning of [Type] session.
Delivered in-depth, valuable training sessions to [Number] employees both in-person and via teleconferencing systems.
Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
Ordered materials and supplies to use in sessions and kept costs under training budget.
Maintained strong knowledge of [Area of expertise] by participating in workshops, conferences and online education classes.
Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Mentored and coached new employees by offering insight into successful task prioritization.
Produced effective training materials using [Software] to engage and educate individuals.

Resume Overview

School Attended

South-Western Career Academy
National Paralegal College

Job Titles Held:

Delivery Driver
Administrative Assistant
Technical Support Representative
Trainer

Degrees

GED
Some College (No Degree) - Legal Studies
Some College (No Degree) - Business Administration

Delivery Driver Resume Example

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