SEARCH

Delivery Driver Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
DELIVERY DRIVER
Skills
  • Excellent customer service via verbally and written communications
  • Microsoft Office expert
  • IT support expert
  • Detail oriented
  • Fantastic work ethic
  • Dependable
  • Data entry
  • Works well under pressure
  • Dependable and reliable
  • Exceptional written and verbal communication skills
  • Courteous and polite demeanor
  • Time management skills
  • Transmitting files
  • Back office operations
  • CRM and office management software
  • Managing automated systems
  • Directing visitors
  • Business writing
  • Faxing documents
  • Excel spreadsheets
  • Human resources best practices
  • Report analysis
  • Recordkeeping and bookkeeping
  • Microsoft
  • Data entry documentation
  • Technologically savvy
  • Sensitive material handling
  • Inventory systems
  • Accounting support
  • Meeting planning
  • Managing office supplies
  • Records management systems
  • Detailed meeting minutes
  • Memo preparation
  • Coordinating program activities
  • 10-key proficiency
  • PC proficient
  • Document retrieval
  • Accounting skills
  • Employee training and development
  • Advanced MS Office Suite knowledge
  • Proposal writing
  • Program file distribution
  • File and data retrieval systems
  • Problem resolution
  • Self-starter
  • Inventory control
  • Strong interpersonal skills
  • Time management
  • Senior leadership support
  • Business Planning
  • Dedicated team player
  • Spreadsheet development
  • Confidential document control
  • Information compiling
  • Expense reporting
  • Database entry
  • Multi-line phone systems
  • Strong problem solver
  • Report writing
  • Documentation and reporting
  • Customer service orientation
  • Schedule management
  • Operational processes
  • Staff motivation
  • QuickBooks
  • Phone call answering
  • Staff training and development
  • Human Resources Management (HRM)
  • Invoice organization
  • Multitasking and prioritization
  • Appointment scheduling
  • Meticulous attention to detail
  • Recruiting
  • Administer training modules
Education and Training
11/2006
GED
South-Western Career AcademyGrove City, OH
Some College (No Degree) - Legal Studies
National Paralegal CollegePhoenix, AZ

Still actively in college via online courses

Some College (No Degree) - Business Administration
National Paralegal CollegePhoenix, AZ

I am still attending college via online courses.

Summary

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for [Industry] professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Experience
Delivery DriverAmazon Flex | Columbus, OH01/2020 - Current
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Loaded and unloaded merchandise at stores and vendor locations.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Administrative AssistantDiscovery Learning Centers LLC | Columbus, ND05/2012 - 11/2019
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Managed scheduling for [Number] staff, monitoring resource allocation to provide optimal coverage and service.
  • Processed financial documents including contracts, expense reports and invoices.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers.
  • Guided administrative and professional staff through computer and software problems.
  • Liaised with board members to provide reports, status updates and presentations.
  • Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
  • Managed a team of [Number][Job title]s, including training and task delegation.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Scheduled and coordinated meetings and calendars of high-level decision-makers.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements.
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
  • Tracked expenses and documented records using [Software].
  • Assisted with administrative tasks, including filing, answering phones and [Task].
  • Created PowerPoint presentations used for business development.
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Performed complex administrative management of sensitive and confidential issues.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Coordinated large-scale events and department activities, including venue acquisition, catering service and guest list development.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
  • Maintained up-to-date department organizational chart.
  • Coordinated meetings with other department managers and served as main liaison between department heads and executives.
  • Set up and maintained physical and electronic filing systems.
  • Planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.
  • Monitored daily and weekly schedules and monthly calendar obligations for [Number][Job titles].
  • Liaised between internal and external stakeholders, providing updated project status and performance reports.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Managed phone calls from clients when [Job Title] was unavailable and provided informative answers to questions.
Technical Support RepresentativeDish Network | Hilliard, OH05/2010 - 02/2012
  • Supported [Type] customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Served as level-three support escalation point for [Number]-member distributed support staff.
  • Responded to [Number] individual tickets every week to provide end-user support on [System] and [Software].
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Assisted online users via live chat, web conference and phone to resolve issues related to [Software] and [Software] use and access.
  • Mentored other technical engineers and support professionals to provide professional development and skill enhancement.
  • Built and maintained successful relationships with service providers, vendors, dealers and consumers.
  • Assisted in technical support process refinement to improve customer service and support.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Worked with [Number] customer service supervisors to resolve [Number] customer concerns on [Timeframe] basis.
  • Assisted customers with [Type] and [Type] technical issues via email, live chat and telephone.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Monitored service orders to completion and closed service tickets.
  • Researched, resolved and followed up on [Type] and [Type] customer issues, earning [Number]-star customer review rating.
  • Provided real-time support to everyday users of [Product or Service].
  • Supported customers with online billing, access and account issues.
  • Maintained calm, professional demeanor when faced with high demand, high volume workloads.
  • Helped customers track and ship packages, responding to average of [number] calls per day.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Diligently followed up with customers about existing orders, informing on status and responding to questions.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
TrainerTeleperformance | Columbus, OH02/2007 - 03/2010
  • Created and offered additional materials to enhance training.
  • Documented participant attendance, engagement and progress.
  • Proactively identified and solved complex problems related to employee training, management and business direction.
  • Created successful [Type] courses based on evaluation of student needs.
  • Elevated team member performance while cultivating customer relationships to drive sales.
  • Trained and educated artists on effective sales and cross-selling techniques, product selection for individual customer needs, and [Type] application methods.
  • Completed frequent assessments of training materials, structure and success rates in order to enhance program.
  • Reduced process gaps by effectively training new hires on best practices and protocols.
  • Delivered instruction on broad range of topics, integrating audio-visual presentations and training materials.
  • Scripted, recorded and uploaded instructional videos for remote learning students.
  • Administered initial student assessments, evaluating [Type] and [Type] factors.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Created training schedules to meet hiring demands of [Type] and [Type] departments.
  • Explained goals and expectations required of trainees at beginning of [Type] session.
  • Delivered in-depth, valuable training sessions to [Number] employees both in-person and via teleconferencing systems.
  • Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
  • Ordered materials and supplies to use in sessions and kept costs under training budget.
  • Maintained strong knowledge of [Area of expertise] by participating in workshops, conferences and online education classes.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Mentored and coached new employees by offering insight into successful task prioritization.
  • Produced effective training materials using [Software] to engage and educate individuals.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Amazon Flex
  • Discovery Learning Centers LLC
  • Dish Network
  • Teleperformance

School Attended

  • South-Western Career Academy
  • National Paralegal College

Job Titles Held:

  • Delivery Driver
  • Administrative Assistant
  • Technical Support Representative
  • Trainer

Degrees

  • GED
    Some College (No Degree) - Legal Studies
    Some College (No Degree) - Business Administration

Similar Resumes

View All
Delivery-Driver-resume-sample

Delivery Driver

JIMMY JOHNS GOURMET SANDWICHES

Chicago, Illinois