, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Focused and committed Driver with background of delivering and promoting package delivery for global logistics organizations. First-class team member with strong sales and delivery performance. Safe, cautious and observant at all times to avoid accidents or incidents.
Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Skills
Dependability and Honesty
Attention to Detail
Customer Relationships
Communication and Interpersonal Skills
Ability to Lift 50 Pounds
Vehicle Safety and Maintenance
Problem Solving
Clean Driving Record
Loading and Unloading
Valid Driver's License
Efficiency and Time Management
GPS Navigation
Traffic Laws and Regulations
Route Planning
Load Safety
Safe Food Handling
Cash Register Operation
Cash Handling
Signature Verification
Strong Working Relationships
Product and Service Sales
Safe Driving Practices
Service Calls
Multitasking
Equipment Maintenance
Order Picking and Processing
Valid Vehicle Insurance and Registration
Contactless Deliveries
Order Adjustments
Safety and Compliance
Commercial Driving Experience
Basic Math Skills
Service Promotion
Physical Strength and Stamina
Refund Processing
Reliable Vehicle
Work Order Management
Written and Verbal Communication
Customer Service
Freight Loading
Local Traffic Patterns
Customer-Oriented
Document Management
Customer Support
DOT Regulations
Order Processing
Safe Driver Training
Vehicle Inspections
Proficient in Microsoft Office
Residential Delivery Etiquette
Food Delivery
Stocking and Replenishing
Licensing Requirements
Merchandise Restocking
Incident Reporting
Training coordination
Records review
Small arms training
Night vision equipment
Enemy monitoring
Documentation and reporting
Defense systems
Armored vehicle operation
Risk Assessments
Managing PPE
Assessing risks
Briefing leadership
Safety guidelines
Patrolling areas
Identifying hazards
Maintaining equipment
Understanding Customer Needs
Issue and Complaint Resolution
Customer Data Confidentiality
Creative Problem Solving
Upbeat and Positive Personality
Responding to Difficult Customers
Multitasking and Prioritization
Efficient and Detail-Oriented
Courteous with Strong Service Mindset
Order and Refund Processing
Data Entry and Maintenance
Calm and Professional Under Pressure
Excellent Attention to Detail
Establishing and Maintaining Customer Relationships
Billing Adjustments and Refunds
Time Management
Microsoft Office Suite
Document and Records Management
Strong Analytical and Problem Solving Skills
LiveChat Messaging
Team-Oriented and Cooperative
Proficiency in Microsoft Office and G Suite
Multi-Line Phone Systems
Computer Proficiency
Proactive Self-Starter
Work History
03/2020 to CurrentDelivery DriverNicholas | Reno, NV,
Completed on-time deliveries by choosing best and most efficient routes.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Accurately recorded delivery, payment and route information using handheld devices.
Loaded truck and properly secured items to prevent damage for deliveries.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Operated vehicle safely in highly congested areas with no traffic violations.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Fostered positive working relationships with regular customers.
Delivered packages to customer doorsteps and business offices.
Contacted customers prior to delivery to confirm and coordinate delivery times.
04/2015 to 04/202192G Culinary SpecialistPlanet Fitness | South Yarmouth, MA,
Verified that daily nutritional and special culinary servings complied with laws, company regulations and accepted nutritional standards.
Operated as culinary coach and leader and engaged in detailed food preparation and service execution during especially busy times.
Prepared nourishing, palatable and well-balanced meals to enhance formal, informal and offsite dining experiences.
Lifted and carried heavy materials.
Pushed, pulled and transported large loads and objects.
Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Maintained composure and work quality while under stress.
Maintained high personal grooming standards and uniform presentation.
Identified issues, analyzed information and provided solutions to problems.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Implemented tactics, procedures, and techniques for defense systems.
Secured and protected military property, assets and personnel.
Operated and maintained armored vehicles.
Maintained energy and enthusiasm in fast-paced environment.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Recognized, documented and advised on removal of hazards.
Responded to any emergencies as instructed and with utmost efficiency.
Coached employees, managers and executives on effective safety policies.
Inspected facilities for adherence to fire, hazard and safety guidelines.
Inspected worksites, practices and gear for compliance with established safety standards.
11/2019 to 02/2020Customer Service RepresentativeFirst Atlantic Health Care | Calais, ME,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Sought ways to improve processes and services provided.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Delivered prompt service to prioritize customer needs.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
02/2019 to 02/2020CookHyvee Market Grill | City, STATE,
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Safely used kitchen equipment and reduced risk of injuries and burns.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Transitioned between breakfast and lunch service.
Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
Mentored staff in expectations and parameters of kitchen goals and daily work.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Education
Expected in 02/2021Associate of Arts | Emergency Medical TechnicianIndian Hills Community College, Ottumwa, IAGPA:
Expected in 05/2015High School Diploma | Muscatine High School, Muscatine, IAGPA:
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