Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Focused and committed Driver with background of delivering and promoting package delivery for global logistics organizations. First-class team member with strong sales and delivery performance. Safe, cautious and observant at all times to avoid accidents or incidents.

Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skills
  • Dependability and Honesty
  • Attention to Detail
  • Customer Relationships
  • Communication and Interpersonal Skills
  • Ability to Lift 50 Pounds
  • Vehicle Safety and Maintenance
  • Problem Solving
  • Clean Driving Record
  • Loading and Unloading
  • Valid Driver's License
  • Efficiency and Time Management
  • GPS Navigation
  • Traffic Laws and Regulations
  • Route Planning
  • Load Safety
  • Safe Food Handling
  • Cash Register Operation
  • Cash Handling
  • Signature Verification
  • Strong Working Relationships
  • Product and Service Sales
  • Safe Driving Practices
  • Service Calls
  • Multitasking
  • Equipment Maintenance
  • Order Picking and Processing
  • Valid Vehicle Insurance and Registration
  • Contactless Deliveries
  • Order Adjustments
  • Safety and Compliance
  • Commercial Driving Experience
  • Basic Math Skills
  • Service Promotion
  • Physical Strength and Stamina
  • Refund Processing
  • Reliable Vehicle
  • Work Order Management
  • Written and Verbal Communication
  • Customer Service
  • Freight Loading
  • Local Traffic Patterns
  • Customer-Oriented
  • Document Management
  • Customer Support
  • DOT Regulations
  • Order Processing
  • Safe Driver Training
  • Vehicle Inspections
  • Proficient in Microsoft Office
  • Residential Delivery Etiquette
  • Food Delivery
  • Stocking and Replenishing
  • Licensing Requirements
  • Merchandise Restocking
  • Incident Reporting
  • Training coordination
  • Records review
  • Small arms training
  • Night vision equipment
  • Enemy monitoring
  • Documentation and reporting
  • Defense systems
  • Armored vehicle operation
  • Risk Assessments
  • Managing PPE
  • Assessing risks
  • Briefing leadership
  • Safety guidelines
  • Patrolling areas
  • Identifying hazards
  • Maintaining equipment
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Creative Problem Solving
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Excellent Attention to Detail
  • Establishing and Maintaining Customer Relationships
  • Billing Adjustments and Refunds
  • Time Management
  • Microsoft Office Suite
  • Document and Records Management
  • Strong Analytical and Problem Solving Skills
  • LiveChat Messaging
  • Team-Oriented and Cooperative
  • Proficiency in Microsoft Office and G Suite
  • Multi-Line Phone Systems
  • Computer Proficiency
  • Proactive Self-Starter
Work History
03/2020 to Current Delivery Driver Nicholas | Reno, NV,
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Accurately recorded delivery, payment and route information using handheld devices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Fostered positive working relationships with regular customers.
  • Delivered packages to customer doorsteps and business offices.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
04/2015 to 04/2021 92G Culinary Specialist Planet Fitness | South Yarmouth, MA,
  • Verified that daily nutritional and special culinary servings complied with laws, company regulations and accepted nutritional standards.
  • Operated as culinary coach and leader and engaged in detailed food preparation and service execution during especially busy times.
  • Prepared nourishing, palatable and well-balanced meals to enhance formal, informal and offsite dining experiences.
  • Lifted and carried heavy materials.
  • Pushed, pulled and transported large loads and objects.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Maintained composure and work quality while under stress.
  • Maintained high personal grooming standards and uniform presentation.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Implemented tactics, procedures, and techniques for defense systems.
  • Secured and protected military property, assets and personnel.
  • Operated and maintained armored vehicles.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Recognized, documented and advised on removal of hazards.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Coached employees, managers and executives on effective safety policies.
  • Inspected facilities for adherence to fire, hazard and safety guidelines.
  • Inspected worksites, practices and gear for compliance with established safety standards.
11/2019 to 02/2020 Customer Service Representative First Atlantic Health Care | Calais, ME,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
02/2019 to 02/2020 Cook Hyvee Market Grill | City, STATE,
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Safely used kitchen equipment and reduced risk of injuries and burns.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Transitioned between breakfast and lunch service.
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Education
Expected in 02/2021 Associate of Arts | Emergency Medical Technician Indian Hills Community College, Ottumwa, IA GPA:
Expected in 05/2015 High School Diploma | Muscatine High School, Muscatine, IA GPA:

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Resume Overview

School Attended

  • Indian Hills Community College
  • Muscatine High School

Job Titles Held:

  • Delivery Driver
  • 92G Culinary Specialist
  • Customer Service Representative
  • Cook

Degrees

  • Associate of Arts
  • High School Diploma

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