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Delivery Driver Resume Example

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DELIVERY DRIVER
Summary

Dedicated Customer Service Associate offering 4 years of success in fostering quality customer experience through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and best sales practices.

Skills
  • Verbal/written communication
  • Cash register operation
  • Customer- and service-oriented
  • Outgoing personality
Experience
Delivery Driver
City, StateCompany Name/Sep 2020 to Current
  • 4.97 out of 5 customer approval rating.
  • 94% on time or early.
  • 1111 lifetime deliveries.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Positioned blocks and ties around items to secure cargo during transit.
  • Directed efficient product loading and checked load balance to prevent on-the-road incidents.
  • Completed daily pre-trip inspection checklist before first delivery.
  • Notified customers of delays, decreasing calls to support.
  • Operated delivery vehicles 7 days per week, averaging 100 miles, and 30 customers served.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Handled merchandise in accordance with product handling standards.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Processed payments by accepting cash and debit card payments.
Sales Associate
City, StateCompany Name/Aug 2016 to Mar 2020
  • Exceeded yearly individual goals, resulting in Sales Star status from district manager for 3 years.
  • Exceeding $1,000,000 store wide in one year of sales at Journeys smallest store; resulting in expansion.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 70% or more.
  • Assisted customers by finding shoes and checking inventory for items at other locations.
  • Offered product and service consultations and employed upselling techniques.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Surpassed daily sales goals 100% by cross-selling shoes and promoting matching socks, apparel, and care kits.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Processed orders through POS and coordinated product deliveries.
  • Helped average of 30 customers per day by responding to inquiries and locating products.
  • Prepared cash deposits up to $3000 with zero discrepancies.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Reduced process lags by training employees on best practices and protocols.
  • Reset store displays for special events and seasonal merchandise changes.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Recruited, hired and trained new hires to optimize profitability.
  • Listened to customer needs to identify and recommend optimal shoe and apparel selections.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Sales Associate
City, StateCompany Name/Sep 2017 to Dec 2018
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Helped average of 20 customers per day by responding to inquiries and locating products.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Offered product and service consultations and employed upselling techniques.
  • Assisted customers by finding items.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Listened to customer needs to identify and recommend optimal personal selections.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Reset store displays for special events and seasonal merchandise changes.
Waitress/Drive-Thru Cashier
City, StateCompany Name/Jul 2015 to Jul 2016
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Took orders, prepared foods and processed payments in full-service [Type] establishment.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Reviewed contents on food trays to check receiving complete order.
  • Organized food items on serving trays and in carry-out packages.
  • Verified orders and bagged items for easy transport.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Effectively worked with teammates and openly invited coaching from management team.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
Education and Training
High School DiplomaNorthside HighschoolMay 2017City
Some College (No Degree): PsychologyEckerd CollegeCity, State
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Resume Overview

School Attended

  • Northside Highschool
  • Eckerd College

Job Titles Held:

  • Delivery Driver
  • Sales Associate
  • Waitress/Drive-Thru Cashier

Degrees

  • High School Diploma
    Some College (No Degree) : Psychology

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