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Delivery Driver Resume Example

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DELIVERY DRIVER
Professional Summary

I am looking to upgrade my quality of life. To do that I need to move on to a company that will allow me to put my exceptional work ethic and years of experience to good use. I feel like I have outgrown the company for which I now work. I wish to work for a company that holds high standards and has a great reputation for quality, performance, and integrity and that provides advancement opportunities. Hardworking Customer Service Representative with [13] years of experience working with [P.O.S. Systems]. Trained in project and time management with extensive knowledge of [Customer Service] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Customer Service] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.

Skills
  • Order Picking and Processing
  • Safety-conscious
  • Safety and compliance
  • Quickly learn and master new technology, equally successful in both team and self-directed settings.
  • Microsoft Office including Word and PowerPoint
  • Sales expertise
  • Credit card processing
  • Order Fulfillment
  • Money handling abilities
  • Creative problem solving
  • Medical terminology knowledge
  • Technical Support
  • Account management
  • Retail store support
  • Recordkeeping strengths
  • Logistics Knowledge
  • Customer-oriented
  • Conscientious and motivated team worker who has an enthusiastic love for technology and a strong desire to lead a team of dedicated employees to achieve a common goal in customer satisfaction.
  • I can bring to a company persistence, practicality, dependability, and a strong work ethic.
  • Various Windows Operating Systems including 7 and up
  • Complaint resolution
  • Inbound and Outbound Calling
  • Administrative support
  • Staff education and training
  • Key holder experience
  • POS systems expert
  • Good listening skills
  • Stocking and replenishing
  • Professional telephone demeanor
  • Service standard compliance
Work History
Delivery DriverDec 2018 - Current
DoorDashLouisville, KY
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Accurately recorded delivery, payment and route information using [Stride].
  • Interpreted maps and followed written and verbal directions.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Completed and submitted logs and paperwork every day to maintain records.
  • Maintained clean and orderly appearance while on shift.
  • Verified load against delivery ticket before beginning every shift.
  • Followed all company policies and procedures during shift.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Completed all necessary paperwork using neat and legible handwriting.
  • Worked overnight shifts during peak periods to meet coverage needs.
Lube Express TechnicianFeb 2011 - Jul 2018
Pennzoil Quick Lube Center Inc. And Jiffy LubeLouisville, KY
  • Used [Equipment] to dismount and mount tires to perform air checks, rotations and rebalances.
  • Computed and recorded totals and transactions using [P.O.S. Systems]
  • Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
  • Performed customary courtesies to boost customer satisfaction, including vacuuming interior of vehicle and washing exterior windows.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Topped off all fluids in vehicle engines to lubricate, protect and cool engine.
  • Completed fluid checks on automobiles.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Greeted customers and answered questions about oil changes and other services.
  • Suggested additional services to customers in order to meet upsell goals.
  • Kept shop areas neat, clean and free of safety hazards.
  • Removed trip hazards and other obstacles to maintain safe vehicle service work environment.
  • Attended in-house training courses and webinars to learn about vehicle electrical system, brakes, diagnostic and repair techniques.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Customer Service RepresentativeFeb 2009 - Nov 2010
F.Y.ELouisville, KY
  • Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities.
  • Entered customer interaction details in [P.O.S. Systems] to track requests, document problems and record solutions offered.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Regularly exceeded daily sales and product add-on quotas.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
Customer Service RepresentativeMar 2009 - Feb 2010
Waffle HouseLouisville, KY
  • Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Regularly exceeded daily sales and product add-on quotas.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
High School DiplomaMay 2005
Shelby County High SchoolShelbyville, KY
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Resume Overview

Companies Worked For:

  • DoorDash
  • Pennzoil Quick Lube Center Inc. And Jiffy Lube
  • F.Y.E
  • Waffle House

School Attended

  • Shelby County High School

Job Titles Held:

  • Delivery Driver
  • Lube Express Technician
  • Customer Service Representative

Degrees

  • High School Diploma May 2005

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