delivery driver resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Customer Service
  • Defensive Driving
  • Loading and Unloading
  • Map Reading
  • GPS Mapping
  • Truck Weighing
  • Truck Cab Computer Operation
  • Document Verification
  • Tanker and Hazmat Endorsements
  • Class a License
  • Truck Driving
  • Cargo Security
  • Route Navigation Software
  • Trip Planning
  • Load Inspection
  • Safe Driving
  • Attention to Detail
  • Vehicle Inspection
  • Tractor-Trailer Operation
  • Forklift Operation
  • Trailer Coupling and Uncoupling
  • Payment Collection
  • Heavy Lifting
  • Decision-Making
Delivery Driver, 02/2021 - Current
Roadie, Inc. Chaumont, NY,
  • Navigated routes with relevant map programs and GPS systems.
  • Transported and safely delivered items to prevent damage or loss.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized street maps to plan and determine most efficient routes.
  • Notified customers of delays to decrease calls to support.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Kept accurate logs of all deliveries and trips.
  • Handled merchandise in accordance with product handling standards.
Supervisor, 11/2015 - 07/2018
Fiesta Mart South Houston, TX,
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
Customer Service Associate, 09/2015 - 09/2016
Lowes Wilkesboro, NC,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
Professional Truck Driver, 09/2013 - 08/2015
Werner Enterprises City, STATE,
  • Loaded, balanced and secured product to safely transport goods.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Retained valid proof of insurance and registration in vehicles.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Read and interpreted maps to determine vehicle routes.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Delivered customer orders to homes and places of business within established time frames.
  • Measured temperature of haul and refrigerated area of truck, keeping cold items fresh.
  • Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.
  • Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Inspected vehicle and personally handled routine upkeep.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Obtained signatures needed to complete and process paperwork.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Followed regular schedule of pickups for individual customers and groups.
  • Performed [Timeframe] inspections and completed vehicle repairs.
  • Prepared detailed reports outlining trip, vehicle and passenger details.
  • Recorded expenses and maintained receipts.
  • Notified customers of potential late deliveries, which resulted in [Number]% decrease in calls to company support line.
Education and Training
Medical Assistant: Medical Assisting, Expected in 10/2012
Ross Medical Education Center - Lansing, MI
Status -

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Resume Overview

School Attended

  • Ross Medical Education Center

Job Titles Held:

  • Delivery Driver
  • Supervisor
  • Customer Service Associate
  • Professional Truck Driver


  • Medical Assistant

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