LiveCareer-Resume

delivery driver resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Route management
  • Excellent sense of direction
  • Conflict resolution techniques
  • Talent development
  • Schedule coordination
  • Focused on customer satisfaction
  • Training and coaching
  • Deadline-oriented
  • Superior computer skills
  • Product Knowledge
  • Skilled multi-tasker
  • Customer Service
  • Store opening and closing
  • Loss prevention
  • Customer relations
  • Merchandising
  • Payment processing
  • Verbal/written communication
  • Employee engagement and motivation
  • Hard-working
  • Opening and closing procedures
  • Credit and cash transactions
  • ID verification
  • Returns and exchanges
  • Training and mentoring
  • Cash register operation
  • Cash management
  • Bank deposits
  • Cash drawer balancing
  • Scanner operations
  • Customer assistance
Education and Training
Phillip O Berry Academy of Technology Charlotte, NC Expected in 06/2012 High School Diploma : - GPA :
Experience
Bunzl Distribution - Delivery Driver
Austin, MN, 09/2018 - Current
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Processed payments by accepting cash, checks and credit card payments.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Blain Supply, Inc. - Head Cashier
Janesville, WI, 01/2020 - 02/2021
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Managed employee scheduling by factoring in forecasted customer levels and labor cost controls.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Made change on ash register, handling payments by cash, credit, debit and personal checks.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Answered customer quests, provided store information and escorted to desired store areas.
Stryker Corporation - Customer Service Representative
Davenport, IA, 11/2016 - 02/2017
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.

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Resume Overview

School Attended

  • Phillip O Berry Academy of Technology

Job Titles Held:

  • Delivery Driver
  • Head Cashier
  • Customer Service Representative

Degrees

  • High School Diploma

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