Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Skilled Server offering 1 year of experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Kept cash drawers accurate and secure with smooth payment processing and no losses. Security-conscious and customer-focused Cashier with top-notch teamwork and interpersonal communication skills. Boosted communication with locals and customers by always responding efficiently about the total amount needed, with giving accurate amount of cash back for completion of transaction. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in various POS software and customer service. Skilled with dedication to efficiency and accuracy of basic math, refunds, and inventories.

  • Safe driver training
  • Knowledge of state roads and highways
  • Familiarity with DOT Regulations
  • Vehicle Systems Expertise
  • Customer-oriented
  • Safety and compliance
  • Product upselling
  • Cash register operations
  • Credit card processing
  • POS Systems
  • Identification Checks
  • Cash Drawer Management
  • Product and Service Sales
  • Proficient in Microsoft Products (Office, Powerpoint)
  • Exemplary communication
  • Question responses
  • Cleaning procedures
  • Multi-tasking ability
  • Dining room cleanliness
  • Table clearing
  • Hospitality service expertise
  • Preventive and Reparative Maintenance
  • Auto and Engine Repair
  • Troubleshooting Skills
  • Systems troubleshooting
  • Training and support
  • Map reading and navigation skills
  • Order Picking and Processing
  • GPS and Route Planning
  • Materials transport
  • Fluent in English
  • Customer assistance
  • Payment collection
  • Refunds and exchanges
  • Stocking and Replenishing
  • Point of Sale Knowledge
  • Drawer Management
  • Merchandise Restocking
  • Cash Register Operation
  • Basic math skills
  • Customer direction
  • Time management skills
  • Written and verbal communication
  • Table layout
  • Timely food delivery
  • Guest seating
  • Relationship development
  • Repair
  • Repairs Knowledge
  • Equipment Inspection and Testing
  • Equipment diagnostics
Work History
04/2020 to Current
Delivery Driver Burch Food Services Newbern, TN,
  • Updated routes based on weather and road conditions in real time to decrease delivery times by 25%.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Assigned and recorded job Numbers for 15 jobs per shift.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Accurately recorded delivery, payment and route information using UberEats Payment
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Handled customer concerns and issues effectively by double checking orders.
  • Followed all company policies and procedures during shift.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Maintained clean and orderly appearance while on shift.
  • Secured food to prevent loss and maintain freshness during transport.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Stayed in constant communication with dispatching team to quickly respond to delivery updates.
04/2017 to 12/2018
Human Resources Assistant Intern Hyatt Hotels Corp. Portland, OR,
  • Drafted copy for documents, social media posts and internal memoranda.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
  • Created and updated tracking spreadsheets using [Office][Excel].
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
  • Took messages and provided information about company processes, hours and requirements.
  • Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
  • Helped with employee record keeping, including unemployment and I-9 forms to support compliance procedures.
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Recruited and screened qualified potential employees.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
  • Answered and directed 200 outbound and inbound phone calls per day.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
11/2016 to 02/2017
Dining Room Attendant Green Zebra Grocery Portland, OR,
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Provided attentive service and proactively assessed guest needs.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted wait staff with timely food delivery and guest requests.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Assisted customers with carry-out service.
  • Offered product samples, answered questions and helped customers find items.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.
  • Greeted customers and answered any questions.
  • Engaged in suggestive selling and other sales techniques.
  • Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
  • Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Set up and broke down buffet and other self-service areas, organizing components in logical and visually pleasing manner.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
04/2016 to 06/2016
Cashier Panera Bread City, STATE,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Counted cash in register drawer at beginning and end of shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Operated and sanitized kitchen and food preparation equipment.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Greeted over 320 customers per day and communicated effectively to obtain accurate orders.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Prepared and expedited food orders to support waitstaff and other team members.
Expected in 05/2018
High School Diploma:
Avalon Private High School - Orlando, FL,

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School Attended

  • Avalon Private High School

Job Titles Held:

  • Delivery Driver
  • Human Resources Assistant Intern
  • Dining Room Attendant
  • Cashier


  • High School Diploma

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