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Delivery Driver Resume Example

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DELIVERY DRIVER
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Map reading and navigation skills
  • Strong Math Aptitude
  • Route logs
  • Advanced planning
  • Customer-oriented
  • Problem resolution
  • Supervision
  • Complaint resolution
  • Money handling abilities
  • Good listening skills
  • Training development aptitude
  • Creative problem solving
  • Documentation and reporting
Work History
Delivery Driver01/2016 to Current
DoorDash – San Francisco, CA
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Followed all company policies and procedures during shift.
  • Reported customer questions, issues and complaints to management.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Anticipated customers' questions and complaints and skillfully handled any concerns.
  • Logged hours, mileage and order-related activities with company's app to maintain detailed records.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Secured food to prevent loss and maintain freshness during transport.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.
Driver, Dispatcher, Manager08/1996 to 03/2014
Clear Lake Cab – League City, TX
  • Checked in with dispatch service and updated with current location.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Responded to over 100 daily caller requests with information about assistance and timeframes.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Directed all dispatching, routing and tracking of 20 fleet vehicles.
  • Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
  • Closely monitored dispatch board to triage and prioritize over daily calls.
  • Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Cross-trained existing employees to maximize team agility and performance.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Trained new employees in specific job requirements.
Customer Service Representative05/1992 to 02/1994
Nations Bank – Albuquerque, NM
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Provided information to customers regarding Nation Bank's charge card and loyalty program and helped to open and activate new accounts.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Entered customer interaction details to track requests, document problems and record solutions offered.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Initiated termination of customer contract upon request.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
Education
No Degree: Business Administration And ManagementSan Jacinto College District- Pasadena, TX
Diploma: Medical Assisting03/2013Medvance- Houston, TX
GED02/1990Albuquerque Technical School- Albuquerque, NM
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Resume Overview

Companies Worked For:

  • DoorDash
  • Clear Lake Cab
  • Nations Bank

School Attended

  • San Jacinto College District
  • Medvance
  • Albuquerque Technical School

Job Titles Held:

  • Delivery Driver
  • Driver, Dispatcher, Manager
  • Customer Service Representative

Degrees

  • No Degree : Business Administration And Management
    Diploma : Medical Assisting 03/2013
    GED 02/1990

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