Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Talented Assistant Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Skills
Map reading and navigation skills
Safe driver training
Heavy hauling
Knowledge of state roads and highways
Scheduling
Filing
Spreadsheets
Office Supply Ordering
Customer service
Administrative tasks
Relationship building
Recordkeeping
Business Management
Project planning
Multi-line phone proficiency
Business writing
Business administration
Advanced MS Office Suite
Work History
Delivery Driver, 06/2019 - Current Firstmile – Carlstadt, NJ,
Secured food to prevent loss and maintain freshness during transport.
Served customers promptly by efficiently collecting and delivering as many as 4 orders per hour.
Kept delivery vehicle clean and neat to maintain company's professional reputation.
Verified orders prior to completing deliveries to avoid customer complaints.
Logged hours, mileage and order-related activities with company's app to maintain detailed records.
Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
Anticipated customers' questions and complaints and skillfully handled any concerns.
Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Kept detailed records of sales, payments and completed or in-progress deliveries.
Lead Assistant Manager, 03/2013 - 05/2019 Famous Dave's Of America, Inc. – Central, MN,
Molded team and embraced change to adapt within dynamic market.
Positioned as go-to person for up to 4 staff members, troubleshooting complex administrative and training issues promptly.
Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
Mentored and guided employees to foster proper completion of assigned duties.
Adhered to rigorous standards for customer service, merchandising and operational safety.
Initiated timely response to emails, voicemails and written correspondence.
Facilitated training for associates through daily coaching and regular performance appraisals.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
Built strong relationships with customers through positive attitude and attentive response.
Partnered with managers to identify and capitalize on sales trends and brand initiatives.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Established strong, professional relationships with Customer Account Representatives by promoting team collaboration and delivering exemplary service.
Generated leads for sales and rental properties through cold calls and referrals.
Assistant Manager, 08/2011 - 03/2013 Arby's – City, STATE,
Monitored employee performance and developed improvement plans.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Coached team on effective upselling and cross-selling methods.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Trained team members in successful strategies to meet operational and sales targets.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
Planned team-building exercises to increase employee performance and job satisfaction.
Provided current employees options for additional training opportunities.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Education
Bachelor of Science: Applied Behavior Analysis, Expected in 06/2020 - Purdue University Global - Indianapolis, iN, GPA:
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