Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to the company's success, ability to establish rapport with clients and exceed sales quotas. May i also add that i am a reliable and driven professional with strong management and prioritization abilities within a customer service environment.
Authorized to work in the US for any employer.
Travel to truck lock to inspect truck for proper and safe usage.
Traveled to the Amazon load station to check gate to check and then load truck in timely manner.
Handling incoming customer request via phone, email, and website with a sense of urgency and attention to detail.
Using NGL's proprietary logistics management platform, process, monitor, and manage critical customer shipments for medical, aerospace, telecommunications and high tech industries.
Communicate with customers and agents in a professional and courteous manner.
Answer inbound customer calls with specified number of rings.
Communicates and follows established SOP's.
Obtain accurate payment information from customers or vendors.
Perform call-back to customer's to provide updates of order status on an as-needed basis.
Communicates to Lead CSR/Shift supervisor/Manager, unusual occurrence, emergency situations, and any situation that could disrupt the level of operations and/ or customer service.
Handle customer inquires both telephonically and by email.
Research required information using available resources.
Manage and resolve customer complaints.
Provide customers with product and service information.
Enter new customer information into system.
Update existing customer profiles.
Process orders, forms, and applications.
Identify and escalate priority issues.
Route calls to appropriate resources.
Call up customer calls when necessary.
Document all call information according to standard operating procedures.
Complete call logs.
Produce call reports.
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