Delivery Driver Resume Example

• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Entered customer interaction details in system data to track requests, document problems and record solutions offered.
• Entered customer interaction details in system data to track requests, document problems and record solutions offered.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Answered constant flow of customer calls with up to [Number] calls in queue per minute.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Handling incoming customer request via phone, email, and website with a sense of urgency and attention to detail.

Using NGL's proprietary logistics management platform, process, monitor, and manage critical customer shipments for medical, aerospace, telecommunications and high tech industries.

Communicate with customers and agents in a professional and courteous manner.

Answer inbound customer calls with specified number of rings.

Communicates and follows established SOP's.

Obtain accurate payment information from customers or vendors.

Perform call-back to customer's to provide updates of order status on an as-needed basis.

Communicates to Lead CSR/Shift supervisor/Manager, unusual occurrence, emergency situations, and any situation that could disrupt the level of operations and/ or customer service.

Handle customer inquires both telephonically and by email.

Research required information using available resources.

Manage and resolve customer complaints.

Provide customers with product and service information.

Enter new customer information into system.

Update existing customer profiles.

Process orders, forms, and applications.

Identify and escalate priority issues.

Route calls to appropriate resources.

Call up customer calls when necessary.

Document all call information according to standard operating procedures.

Complete call logs.

Produce call reports.